Crows Nest Resort

BEWARE: 2 bedroom units only sleep 3 – 4 people (not 6 as advertised)! And management does not care!
The pros:
On the beach (which you can enjoy as long as it’s low-​tide).
Clean rooms with all the amenities (washer/​dryer, full kitchen, etc.).
Inexpensive.
Great views — from any and all rooms!
The cons:
We booked a 2 bedroom which we were promised sleeps 6 people (there were only 5 in our party). There were 2 bedrooms — one with two twins, another with a «full» bed (tough for 2 people) and a sofa which had the most peculiar pull out toddler mattress which is supposed to «connect» somehow to the sofa into a «queen pullout» and there is just no way that this was happening. First of all the piece that was supposed to turn a plain old sofa into a queen bed was no larger than a crib mattress — and it wasn’t soft, like a mattress. And it wasn’t the same height or feel as the sofa cushions. In no way was this meant for 2 people. It wasn’t even suitable for one person!
When we realized this dilemma we called Michelle who manages the property. She came up immediately and tried for quite some time to make this work but she knew and we knew that it wasn’t what it was advertised. When we asked for another room — to accomodate our party of 5 — she said they were sold out. When we asked for a rollaway bed, she said they didn’t have any. We didn’t have any options and one person didn’t have a place to sleep and ended up sleeping on the sofa! Unacceptable.
The following day (we were there for 2 nights) Michelle brought us a very cheap, thin, single layer, full-​sized air mattress. Again still not supporting what we were sold which was a condo that should have slept 6 people.
We asked her multiple times how we’d be compensated. On Saturday she said she was waiting to hear back from Management. On Sunday when someone else in our party asked she told them Management isn’t open until Monday. So I’m uncertain she ever reached out to them. Upon checking out on Sunday I asked her again and she said she’d follow up with them on Monday and get back to me. It’s Wednesday and I haven’t heard anything.
While I might be open to visiting the Crow’s Nest in the future, I wouldn’t do so with anymore than 3 people per 2-​bedroom condo. They should change the sleeping capacity of those rooms to 3… definitley not 6!
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Manager’s response:
I have been informed of your stay at the Resort as well as the situation you alleged. The condition in which you left the property (especially the two toilets) as well as the damage to the sleep sectional are well documented. You will not be invited back to the Resort, no compensation will be forthcoming.
James T. McCusker
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My response to Mr. McCusker:
Dear Mr. McCusker,
You are misinformed.
We made housekeeping aware that both toilets were backed up on Saturday and nothing was done about it.
We did nothing to the «sleeper» sofa and Michelle is well aware since she was fussing with it for quite some time when we arrived on Friday evening. She was equally as dumbfounded as we were when she pulled out that toddler mattress which you’re falsely advertising «sleeps two».
As for the «condition» of the property, you should be more specific as to what you’re referring to since we left it tidied up.