Craftworks

Both a great store to buy handmade crafts and a wonderful selection of yarn and knitting/​crocheting instruments and books. The shop offers a large assortment of classes led by expert knitters and also has drop-​in, no cost, groups for knitters and crocheters to enjoy.

Found a lot of really great unique gifts here. The staff is very attentive and helpful. The yarn selection here is awesome. The color selection is great.

BEWARE.
There should really be an increase in customer service. The best employee I’ve encountered was the wonderful Mrs. Burchat, but other than that, most experiences have been tainted by entitled knitters working the desk who look down upon those who purchase less yarn than they do. One woman in particular, today acted as though she could not be bothered when a woman who came in asked to be put on a list to be called (along with many other people) for a backordered yarn when it would come in. The lady then complained that customer only purchases one or two skeins at a time, insinuating her business was not appreciated because she couldn’t afford to by more yarn at once (little did this worker know that I spoke to this lady after the matter and learned that she is crocheting an afghan, using yarn from your store that by the time she finishes will be upwards of $ 400 — $ 500. I’m pretty certain you just lost the rest of that money, Craftworks.) This is pathetic. I have worked in retail for 4 years and recognize the importance of being courteous customers, lest you lose their business and their endorsements. I have told many people how I love the local artisans and classes you have, but I have endured the last straw and will never suggest anyone go to Craftworks in Northborough again. I appreciate the rare encounters I’ve had with artisans who work there, and more frequently kind people who are also customers. Please encourage your desk workers to be more kind to faithful customers in the future.
ALSO, when I posted on their facebook page, instead of offering an apology, they deleted my post and blocked me from writing again. Very unprofessional and extrememly rude.