Fitness Together

This isn’t a review, its a reaction.
The owners need to get on here and respond to these comments about their sales tactics. My wife belongs to Get in Shape for Women, and this program sounds similar. But I would not even consider joining this place, which sounds like what I could use, because I am not sitting through a time-​share sales pitch. Be upfront, create transparency, get customers. You’re either good, or you’re not.

I have no doubt that the program works! At the end of the day one has to be committed enough to take it seriously and follow the steps (and invest the $). I did not meet any of the trainers and so I cannot rate the business based on their performance, experience or professionalism. My rating of one star is solely on the high pressure, sleek, used car salesman pitch I had to sit through for 45 minutes… The owner was perfectly content to have you commit and sign the contract without you ever finding out the price (!!) …and lastly, after asking several times I had the privilege to see how much I would be paying…
Ok– it is not cheap, but again, if you’re serious enough to change your diet, improve your health and body, it may be just fine. My point is not the price-​some will pay it and some will not. My issue was with the way the info was delivered… I felt like i was on a live infomercial and she was at any moment going to shout…” But wait., if you order in the next 2 minutes, I will double your order., just pay shipping and handling.“
A friendly advice: Let the product and your success stories make the case for you–
Be transparent and honest!
P. S. Be aware the contract is very tight and there is no room for ANY modification.

Fitness Together whipped me into shape! The program really works, workouts combined with nutrition helped my mind and body! The team in Northborough is very professionally and motivating. I can’t thank Emily Morin enough for being there for me 3 days a week at 6 am, pushing me to do more and sculpting my body to feel and look the best it has in 10 Years! All I can say is «It Works»!

If you like high pressure sales tactics, unprofessional service, and being yelled at you should definitely go here. After lunch one day I stumbled in here to see what it was all about so I obviously asked some questions such as how much is a training session or a package of training sessions? The default to answer was «you need to speak with someone one on one and we don’t give out that information». So after giving in and pretending that was not a ridiculous answer I filled out the contact form. At that point I asked how big the joint was because I was just wondering how many people could be trained at one time and that’s when things got really out of hand and weird. The young man said that we do not give out that information. So finally I just wanted to go back to my office and get out of there. Well when I began to walk out and the owner/​manager came out screaming at me as to why I wanted to know how big this fitness center was. I tried to calm her down and let her know I was just wondering how big the gym was and I was honestly interested in a package of training sessions. Things escalated even further and she kept asking the same question again and again why do you want to know how big the facility is? I am now getting pretty upset myself with her bizarre behavior and realized she was freaking out because she thought I somehow wanted to open up my own gym? I looked her right in the eye and said Miss, I do not want to open up a gym or be one of your competitors I was simply trying to get information about your business and you won’t stop yelling at me. I told her I work across the street I am one of your neighbors and have lunch in this neighborhood every single day! Anyway, she did not believe me for whatever reason so I finally just walked away.
When I got back to my office a moment later I share the story with all my coworkers. I think it’s safe to say no one will be coming here for a one on one training in the future. This is the worst customer service experience I have ever had. Thanks for reading.

Fitness Together in Northborough is a great place to work toward your fitness goals. The trainers keep you on track to increase your fitness, improve your nutrition and reach your weight goals. They are both professional and friendly. I have been a client for more than three years and I love it. The workouts are consistently challenging and changing. I am a day away from 45 and in the best shape of my life. Thanks FT Northborough!

This gym is not run efficiently and customer service is virtually nonexistent. Group workouts are cancelled regularly and rescheduling is a nightmare. When I complained about the cancellations the owner referred me to the contract. She also said that if I had paid more for individual training, those workouts would never be cancelled. I joined to get help making the gym a priority, but had to complain and beg to get my workouts in on a regular basis. I did not cancel one workout, but ended up missing out on more than five workouts due to cancellations on their part. They called and cancelled two workouts last week and promised to reschedule. When I came in for my workout this week, they decided the workouts could not be rescheduled since October was ending. Seriously? What next? I am joining a new gym.