Gap

Good old Gap! I love their clothing for my son! I think the sizing is perfect and the quality is great! They are always running great sales, so it makes r affordable when he only wears it once or twice before he outgrows it.
I’ve been to several gap locations, and I would have to say this is one of my least favorites.
I feel as if it’s a smaller kids section, and they invested more space into «big kids» vs the pre-​tot section. I walked in today looking for button downs and variety of pants in size 12 – 18 and walked out with 3 shirts and 1 pair of pants. Let me add I purchased all the shirts that were available to me. I would think since it’s the season, they would be stocking up on them.
The next issue I have with this location is that I had to wait nearly 25mins to check out with my 4 items. They never have the register open in the kids section, which means I need to go to the woman’s side, and that line is always super long. I understand if you don’t want to have people stationed at multiple locations, but if you have a line of more than 4 people, don’t you think you should open up another register– maybe even 2.

Skip this lousy Gap, especially if you need underwear or sales help in any way. I Should have read previous reviews or I would have avoided this Gap, its downright rude manager, lack of sales help, and spotty size availability. If you can deal with self-​service while shopping for women’s clothing, down to opening and closing display drawers to find items, sitting on the floor to root through sales bins (because that’s what you have to do), and re-​dressing every time you need to hunt down a dif size or style, then you’ll be ok shopping here. However, given the lack of sales help here, Gap should deeply discount the clothing, a la Loehmann’s. All they need to do is add a communal dressing room, and they’ll be all set.
This is only the beginning of the store’s dismal offerings and customer orientation… After struggling to find ANY panties in Large, sprinkled amid the hundreds of XS, S & XLs (there were a few mediums– yay) arranged in the full-​price displays and piled into sales baskets, I took what I could find and got out. But that’s where the fun began.
Nary a salesperson was to be seen or found in the Gap Body room the entire time I was shopping. So I trooped to the cashier stand with my meager findings and decided to ask the portly, crop-​haired woman at the counter about inventory. (Think SNL «That’s Pat.») Silly me for thinking that this efficient & busy-​busy woman might deign to make time for me, a mere customer, who smiled and asked the following reasonable question: «Hi. I’m curious why I couldn’t find any panties in size Large?» She brusquely scanned my items, stared me in the eye and intoned the following: «Corporate doesn’t send us many large sizes because our customer base doesn’t wear them.» Brazenly lousy customer orientation, I’d say. Not being shy or put off by this rude and confrontational style, I proceeded to regale her with my experience in the self-​service Gap Body part of the store and orient her to her actual inventory, namely the 4 bins organized and filled with XS, S, A few mediums, and then 2 other bins filled with XL panties. No Larges. Unwilling to back down, apologize, or fulfill a customer’s needs, she told me that she should know what their inventory is because she does the ordering and that there were no large sizes because corporate doesn’t send them any.
Indeed, her rudeness took away my breath. I would have continued the confrontation except for the fact that there were other people in line behind me, and of course there was only one person checking out customers. So I concluded by suggesting she take a look at the bins and tally the sizes. Particularly I said she still has quite a load of XLs! Horrors.
Oddly, on a completely different occasion, I learned subsequently that my boyfriend had a similarly awkward and confrontational experience with a salesperson at this very same Gap.
Clearly I will never shop there again. Instead, I traipsed down the corridor, found Victoria’s Secret, and had a lovely time shopping for $ 500 worth of beautiful undies, bras that really fit, and yes, a variety of lovely panties in the Medium & Large sizes!

Where’s Chris Farley, David Spade, and Adam Sandler in drag when you need them?
Their «Gap Girls» would definitely be an improvement. If your dont get that fresh and quippy comment its from an old SNL skit when that show used to be funny. This store def can use it cuz it’s short staffed and the people who are working are grumps. The selection isn’t slamming its kinda small and only has the *very* basics so sometimes there’s a t-​shirt or khakis in your size. I kinda feel like the Gaps elsewhere have more variations of their staples. It’s funny the pictures posted on this Unilocal entry for this Gap are all ones in street scenes Chicago and accessible by road. The store its linked to is isolated inside the mall. And not in downtown Chicago. And there’s no comedians but it would be better if it were.

Gap customer service is the worst. I returned a coat I purchased on sale (online), with the tags and the receipt, but GAP promptly sent it back with a computer generated letter accusing me of washing it and, therefore, refusing my refund. I called to ask why and spoke with a very rude girl who told me if I wanted to talk to a manager, it would «take a very long time» to get one on the phone. Next, I sent an email about the situation directly to Gap and a computer generated email was shot back to me saying «sorry you are frustrated» and that «my satisfaction was their goal,» but they did not offer to refund me or help in any way. Did I mention I bought the coat with Gap points? This wasn’t even about real «money,» yet Gap had no problem with me cancelling my credit card and never doing business with them again. (I spend thousands of dollars a year on clothes for myself, my kids, and my grandchildren.) If you want to be treated like a real person, shop with a company who stands behind their product and respects their customers. Shop Nordstrom or Zappos. Gap could learn a thing or two about customer service from them.

Definitely HUGE turn around for this store this last visit. Far better customer service and the employees were friendly, helpful, and polite. Bumping up from two stars to four. Just wish their selection was a little better!

Yes, I’m bumping up my star from my last review. It’s not for the customer service though, because there just isn’t any. It’s not because of shopping for myself in the grown up section, because I’m sticking with my last review and refuse to put myself through the frustration of not finding what I’m looking for or wading through tons of clothes in sizes that make no sense.
But…
Dun dun dunnnnnn,
Hallelujah chorus,
I really like the side for kids! I popped in the store yesterday because my boys begged me for clothing that didn’t consist of track pants (double high-​fiving in the air right now), and they were determined to find cool trouser skinny pants to complete their now stated skater look preference. In my opinion, there is no better place for a good quality trouser pant than Gap. Right away we found what we were looking for for my non-​picky son, and my other son just needs a different size in their black pants. Just to prove how much I was happy with my experience, I’m willing to try other Gap stores to search for the other pants. How’s that for a turnaround comeback from my last review? Huh?
Pants are still the same great quality with detailed stitching and seemingly durable soft fabric. We tried H&M across the way for some black pants but ended up coming back here twice in hopes of finding something — anything. Can’t beat Gap quality for kids. Note: My kids are turning nine and are fairly tall, and here they wear a size 12, so be prepared for unique sizing.
The renovation is super nice. Store was clean, organized, bright and cheery new. The dressing rooms are oversized with bright lights and come with a cute funky chair to sit in.
Can’t wait to buy more clothes here for my kids.

called in an order, had someone pick it up and it was exactly what I was looking for! VERY VERy helpful!

Totally disgusted with this location. They never have enough personnel and you can wait forever to get any type of service.
Went in today to purchase one scarf. There were two people in front of me in line and I waited over a half hour to make the purchase! Not the staff’s fault that they wanted to quibble about coupons and returns but it is their fault that they only had two staff people working the check out. Now this is BEFORE Christmas, I seriously don’t understand why the people with returns and exchanges couldn’t be assisted by a specialist and those of us trying to make a simple purchase couldn’t be rung up quickly and efficiently. Poor management!

I like Gap’s quality for the price you pay.
I like the way their jeans and polos fit.
If you can wait for a sale, then you got yourself a good deal.
They usually have 30% off everything every few months and 40% off everything once or twice a year.
Kids clothes could get pricey. Again, wait for a sale.

I think I have some light to shed on the first reviewer’s bad experience: it’s in northbrook. I’m not trying to make a sweeping generlization (ok, it is one), but a lot of this location’s customers are equally as um, difficult, as the staff. it seems it goes with the territory.
that said, you can find some ok sales & clearance here. now that gap body is appealing to the teen crowd, the mark-​down bin is hit or miss. when it’s good, it’d great! ($ 6 bras in my fave style & pink too!)
my advice is to go in there w attitude & you’ll get better service & *won’t* be scoffed at for using coupons. hint: all the prissy folks are using coupons too, & why do you think it’s slimmer pickins in clearance? the clientele here isn’t dumb, but they can be snobby.