Lowe’s

I really like this Lowes. They have very knowledgeable staff esp in the paint dept and the kitchen cabinet dept. I have have purchased probably 50+ gallons of paint from them. All great quality and color. If you don’t like your color you can return it. Also I love shopping the returned paints. You can find just what your looking for at a much lower cost. My favorite paint is Valsar Reserve. The paint covers really well and looks fabulous!

We always have nothing but positive compliments regarding Lowe’s. I just love how all staff are friendly, helpful and caring to your specific needs and ALWAYS go out of the way to show you where the product is that you are looking for. One can plainly see that the staff is happy and love their jobs. Robert Novak in Mill Works/​Doors, is AWESOME and patiently helped us with the purchase of doors. He walked us through each step, explained and recommended certain specifications regarding the doors. Robert is a prime example of why we keep going back to Lowe’s!!!

I’ve had generally good experiences here. I bought a washer and dryer and had it installed. The sales person and installers were great.
I bought a house and went to Lowes frequently for the improvements. The customer service is spotty, and some employees are more knowledgeable, but that’s similar to most big box stores. I don’t have any major complaints.
Also, the 5% off from the Lowes Credit Card is great.

I have visited this Lowes location two times with the intention of buying some items. This past summer, I was looking to buy a gas grill and I found out one of their competitors had a Char-​Boil grill on sale. I found an almost identical grill at Lowes but it was 15 square inches smaller and twenty dollars more. I asked an associate to price match the grill since that’s what they advertise. He had to get a manager approval. The manager finally comes over and told me she would not beat the price. I was not happy with the manager treated me so I drove across town to their competitor to buy the grill. They lost a $ 180 sale on that day. Last night, I had to get various items around the house. Last week, I received a text for 10% off any purchase from Lowes. My purchase was going to be around $ 120. The cashier told me that I needed a printed version of the coupon. I was like how do you get a print a text message? She agreed that would be hard to do so she started to typing in the promo code for the discount. Then a supervisor saw what she was doing and yelled at her. The lady said I could not used the coupon here. I told her there’s no exclusions in the text message. I felt like I was talking to brick wall with the supervisor so I left the items on check out counter and left. I just dont understand how this store operates, losing sales and treating customers like they do. Today I’m heading to Home Depot to buy my items.

The only way to review this Lowe’s is to compare with all the other Lowe’s I’ve wandered into over the past century. (I won’t even comment on the guy who really believes that Nascar is somehow a «sport» and that a car’s corporate sponsor has anything to do with reality. That car that says it is a Ford? Buddy, there ain’t ONE part in that «car» made by Ford, or by anyone named Ford, or, for that matter, anyone who has ever driven a Ford. The engine block is from England, and the rest is from Germany, and Italy, and Japan. Same goes for Chevy, and Tucker, and Hispano-​Suiza, and Hupmobile. Sheesh. Get out of the house. Read a book. Wake UP!)
Where was I? Oh, yeah. THIS particular Lowe’s isn’t so great. Here’s why. I’ve been here a few dozen times. I’m a contractor. I have needs. Having said that, though, I really just walk right up to what I need and pile it into the cart. I don’t ask questions, I don’t make a fuss, and I don’t spend a lot of time looking around.
Here’s what happened this afternoon: (And it is representative of a typical visit at THIS Lowe’s) The two main things I needed were NOT stocked. I had to climb up on a rack for one item, then wait around for two jugheads to fetch a forklift and lower the second item down. Now, these aren’t unusual items; they had been neglected in re-​stocking. My fifteen minute stop turns into a forty-​five minute burning of the mid-​day oil. I’m not happy. (For the record, the ratio of staff to customers while I was there was roughly three to one.)
Then, to the checkout. I have about two hundred items. Many are duplicates. I take pains to keep the similar items together, but does the check out woman bother? Nope. She scans. Every. Single. ITEM. Including lengths of pipe. Do you not notice a pattern here, lady? Do you see how I stacked all the same types of pipe together? (It didn’t sweeten the deal to hear the lady complain to her co-​worker that she was «burned out» and needed a break. Hey. So do I. Can this conversation wait until I’m out of the store?)
Really. This is a warehouse. That’s how they cut their costs and keep their profits up. So: if it isn’t well-​stocked, I lose. If it isn’t easy to get in and out, I lose. I debated this afternoon between calling my wholesale house and visiting Lowe’s. I clearly made the wrong decision.