Lowe’s Home Improvement

As my wife will attest, I am terrible at finding things. Went to Lowes for some crazy reason, looking for a silverware dishwasher tray. Like dopes, my 7 yr old son and I stood in the appliance section for 15 mins waiting for help. No one bothered, so I stood in line at customer service for another 5 and asked if I could get some assistance. She said she would call for help, which she did. Hung out back at appliance for another 10 mins, like I had nothing better to do. Still no help. Left empty handed. Good times!

Bought a grill here and payed for them to assemble it. They said it would take 2 days. I called every day after the 2 days to see if it was ready, it took ten days before I went in to talk to the manager. They then «took another look» and voila! It was there, and they said it had been done for several days.
That along the fact that they have the shittiest card readers I have ever seen, and they refuse to enter my card manually, then tell me that «the problem is on your end» makes me beyond frustrated! I just spent an hour shopping for my home projects and now they refuse to take my payment. I went to home depot, got everything I needed and checked out with the same credit card and had ZERO problems. For a company that sells to people that are handy, to people that fix problems literally for a living, you guys have seemingly endless problems that you are simply ignoring, and blaming on the people that want to give you money.

I was behind the store picking up their cardboard bails. I was on my forklift loading my trailer. A guy pulled up acting really put out that I was loading my truck. He stopped while on his phone and tried to tell me that behind the store is a public road and not a loading area. He informed me he was the store manager and I told him I was loading the bails and that this is a loading zone. I did have my Bluetooth head set on but was not talking. He started telling me I should not be on my phone as he is on his. I totally understand all the 1 star reviews. I get it. It was Friday and everyone wants to get home. I want to get off work and get home my self. However, I will not be rushed or compromise safety because the «store manager» is driving behind the store to avoid the traffic out front. It’s also very disturbing that this man is the manager of a store that uses forklifts on a regular basis. I have to wonder how safety is practiced at this store after this encounter

Ordered a washer and dryer delivery, was told friday am, no one showed, i call and the girl tells me it was scheduled for yesterday. No one came yesterday, I was home. So now I get to blow 2 days waiting for a delivery. Not happy.

Michael and Doug in the flooring/​carpet department have been wonderful to work with. They understood our space, budget, and goal and walked us through every step of the way in getting our beautiful carpet installed.

I had the unfortunate experience to walk into a Lowes expecting to buy a lawn mower. As I looked around I noticed that no one was in sight to help me out I staggered around the aisles looking for help I found one guy but he was way too busy on the phone doing other things to even acknowledge I was a customer. I will definitely not be going back there

If you enjoy being ignored, looked past and just plain not helped, this is your place. I can’t say it for all of them — one guy that talks quiet with glasses in the HW section is pretty good. but the rest — ehhhh. We were looking for help one morning and my wife said «excuse me» down the aisle and the «associate» dropped what he was unpacking on the floor and said «What?!». I also enjoy when you need help you are staring at three «associates» whom are talking to each other and laughing (not working) and you have to wait until their enjoyable conversation is done so you can continue to utterly ruin their lives. I’ll go back out of necessity at times, but Ace on 104^th is where I will do all that I can instead.

I use this lowes about twice a week. i only use the contractor pick /​pro customer entry and service is always up to par.

I like Lowe’s they have a large selection and there is always something that you can find on sale or clearance. This one is a large store with lots of different options and lots of different selections of paint, blinds, flooring, ect. The staff is always willing to help and we have had no problems with customer service. We’ve never had a problem with anyone there come to think of it… Anyways I like this Lowe’s

Service no longer exists here. Stopped in for $ 750 worth of paint and practically had to beg for assistance. I asked the older guy in the paint department which five gallon had the online rebate… Instead of helping me he said he had been off for 3 days and had no idea what was on the ad. I guess I insulted him when I asked him to find an ad for me to confirm. Turns out no one could find an ad and thought standing around doing nothing made more sense then looking it up online on the computer they were standing in front of. Verdict 4 store employees preferred to stand around than assist me so off I went to the overstaffed and very friendly Home Depot down the street to spend $ 750 on paint. You can guess which store will get the cabinet and appliance order next week! The management at that store needs to be fired and the entire staff retrained. Money is going out the door because of your employees.

Where has customer service gone. I couldn’t get anyone to help me. Its a good thing I wasn’t on fire. I found what I was looking for, and when I went to checkout the cashier told me it was prices wrong. How annoying, I won’t go back here when there is a Lowes on 136 &I25. Thats about 5 minutes away.

Absolutely rude store manager, Ken Ziggler. Would not return/​exchange item, which had a receipt with it, we would have been happy with a store credit, as we were there to get supplies to plant our garden. He would not work with us at all, and would not even let us speak he just kept saying «sir, I said the answer is no» over us (I’m guessing, because he acted as if, he were an ex-​cop, prob «let go» for being too intimidating needlessly) there is no reason to treat people that way. Too bad, we kept the $ 25 exchange and went across the street to Home Depot to make our $ 300 garden purchase. Will NEVER go back. After reading the other review, I’m guessing the employees behave that way because their boss is a total jerk.

Well, compared to other Lowe’s locations this one has to be the most un-​friendly. At other Lowe’s you can’t walk by an employee w/​o them asking to help you, here it is opposite, they act like dang robots. We recently bought a new fridge from this location and had it delivered and the installers were the most boring people ever, they said not a word, and I called them out on it, and they just laughed it off, but did they not know I was being serious??? I’m a fan of, do a job you love and not a job you hate, cause it reflects the business.