Al Piemonte Suzuki

This review is an overall review of store.
Service dept: Manny (mechanic) worked on my mother’s car (recalls). Manny was very professional and very friendly. The store is blessed to have him as an employee.
Lobby: It was clean and had a relaxed atmosphere.
Sales team: One particular woman (with blonde hair and a very tight black oufit) was dressed as if she was going to a club. As I sat in the lobby I was able to hear her talk to customers; As a finance manager/​sales manager at a dealership myself (for the last 20 years), I encourage her to speak more intelligently and not use the term «like» as many times as she did. If I were the manager at this dealership I would retrain her.
The managers: They seem pleasant and well to work with.
The car lot: Blacktop needs to be redone.
The layout of vehicles on lot: Why arrange the old vehicles in front for all to see? Most the cars did not look reconditioned, They had body damage and rust. O. o
The new vehicles were all arranged where one would not be able to see them. Weird.
This review is not to be taken negatively. The store has great potential, but it does need a bit of «revamping».

I just purchased a 2014 Kia Soul yesterday and COULDN’T BE HAPPIER! My old vehicle needed to be «retired» long ago! I was able to take advantage of the two month no payment and two year maintenance promotions which helps so much!
I was a bit worried going into possibly purchase a new car as well as worried about NOT driving away in a new car!
One amazing person made that possible yesterday; Marco was able to help me reach a goal I thought wouldn’t happen for a long while yesterday! He’s helped give me the strength, confidence and encouragement that I have needed in my life for a long while!
There is much love at this dealership and I will most certainly be sharing my experience with people I know will be car buying in the near future!

All was made better… Turned a situation around so it’s alright

Fabulous custormer service!!! My husband found the car I wanted online and worked out a price with Pat over the phone before we even stepped foot into the dealership. When we arrived at the dealer we were warmly greeted by Pat and the sales manager as well. We were given the keys to take the car for a test drive. Once back at the dealer he was very prompt to get all paperwork done in a timely manner. They faxed all of the required information to our bank and we were back in an hour to make the payment. Everything was ready and waiting for us as soon as we walked in the door. We will definitely be making future purchases from this dealer!!!

Absolutely the best! My girl & I went to almost every local dealership in this area and no luck! She’s only 19 and starting her credit so no one took us seriously. We didn’t want to go into AlPiemonte cus it looked expensive but whatever we went in and OMG they helped her out so much!!!
They worked with our budget. They gave us a low interest rate, our payments don’t go beyond $ 260/​month, it was a brand new Ford Focus 2013 with under 30K Miles with warranty, with a free full tank of gas, free oil change, and free car wash! Hands down BEST customer service ever!
Sebastian is the guy to go to! He’s your guy! He’s very firm and direct with you because he knows his shit! He doesn’t sell junk because he knows what he’s selling! The place was amazing!!! The sales people are extremely friendly and nonjudgmental! They made our experience unforgettable! Ask for Ally!

Bought a car from Stanley if you see him avoid at all cost!!! Please just avoid this establishment all together. I was never offered a warranty the car clunked out in about 4 weeks. I was told well that’s normal wear and tear an Transmission??? Please I beg you don’t ever go to this place Sebastian, Stan scammed me

THIS REVIEW IS FOR THE SERVICE DEPT.
I recently purchased a used 2012 Suzuki SX4 elsewhere. I wanted to make sure it was taken care of correctly so naturally i sought out a factory service department. I was leary due to the negative reviews about this location BUT I’m glad i took the gamble. The service writer, Norbert, was very polite and knowledgeable. The techs/​mechanics were polite as well. I came in for a simple oil change and tire rotation and found there was an open factory recall for some sensor. After a 3 second pause i was told they had the necessary part. They gave me an estimate of time and were done early. Quick, Courteous, AND profesional. That’s hard to find now a days. While i may NEVER want to deal with the sales staff, I’ll be happy to bring my Suzy back for service because i know we will both be treated well.

I purchased a car from here on Saturday and let me tell you they have the best customer services ever. Pascal and Kevin O are the best in there. They worked very hard to get me in the car that i wanted and made my payments exactly where i wanted them. If you ever go here ask for Pascal the real Italian man or Kevin O they get the job done right. They are the best and the cars are above the best. I left here happy and this will be the dealer i go to and recommend to all my friends and family. Thanks guys

After receiving a call from Stanley, saying he got a approval for a loan for me.
I talked on the phone with this guy for about a hour, all positive he pretty much guaranteed me a vehicle. So I scheduled a 10:30am appointment with him that Saturday. So I was beginning to get excited, I had a car that I wanted picked out and Saturday came and I took my 9 yr old with me. I told this man that I live on the south side of chicago and he was aware that I was coming by public transportation. After finally arriving at 12:30pm I get there and (he did call knowing I was on my way, in fact I was in oak park when he called to make sure I was coming) I spend all of 10 minutes there and it was cold very cold, to hear him say that the one bank that he had interested had to leave. My son was angry at me he was cold, tired and hungry. I was the same. I was pissed and what made my son angry was the car I wanted Stanley said I wasn’t able to afford, I make 60,000 a year I just have terrible credit. So he went on to say he was sorry and felt bad and he was going to call me Monday… Today is Wednesday no call. So I get the hint. I have bad credit and there is nothing you can do but don’t make like you can. What a wasted trip

Kevin is the reason I bought from this place. Went in looking for a range rover but left with a land Rover. By the way I’ve been looking for a long while and no one would finance me, everyone was telling me to «go buy a 10,000.00 car. Honda or Toyota.» They can shove it, I’m going to pay for the car so I wanted my first car to be a nice car. Kevin got me financed with 4.9APR. Which is apparently great for someone with very little credit history.
The reason they did not get more stars:
My man helped me talk to the other guys at this dealer because I had to stay home with 2 kids… he said two other guys lied to him in order to wheel him in and told him they can get him a range Rover. Which Kevin later said was not true. Long story short if you go there and want to bypass the B.S. talk to Kevin.
P. s. He thinks they play the good cop bad cop routine.

I had the worst car buying experience ever here. The salesman had to check with the managers about every question I had for him, besides the fact they lied to me twice about an add on the price just to get me in. On top of that they didn’t even let me test drive any other cars beside the one I was interested in which was over priced by Kelley’s blue book by $ 4000 on a car worth less than $ 5000 to add to that when I checked out the car it had some missing or broken parts it would have cost me an extra $ 5000 to fix or replace. When I tried to walk out I was encountered by 3 salesmen and or mangers cornering me off not letting me leave for approximately 30minutes. Talk about a pressured and intimidating experience. The whole experience made me feel as if I need to be saved or call the police.

Had a good experience here dealing with Jose Lescano. He was friendly and the dealership was quite open about their vehicle having a rebuilt title. They let me drive the car over night. I ended up not taking the car but wanted to report a good experience.