After Hours Pediatric Urgent Care – Northridge

The worst place ever. I wish I can give them negative stars. Unorganized and they look like a homeless clinic. You will wait and wait and wait for no reason.

Didn’t wait long to be seen. Didn’t agree with the doctors diagnosis but he was professional. Had to pay $ 120 upfront even though my insurance copy is $ 20. Said they’ll reimburse me next week.

Only one Doctor on duty for about 12 kids, waiting period for about an 1 ½ with other sick kids, not very efficient facility. Will not come back ever again.

So I woke up Saturday 10÷3÷2015 at 7am due to my daughter having a high fever. I had a rough Friday night which I was only able to sleep 3 hours due to my daughter’s fever that was just going up and down but not to the point that I had to take her to the E.R. So Saturday morning I started to look for an urgent care that dealt more with children than adults. And, I found this place. On Unilocal the hours they show is Mon-​Sat 9am-​10pm so I got ready fast and got my daughter also ready fast and made it to the place by 8:40am. Getting to the front door there’s a sign saying 7 days a week open from 9am-​10pm but there was also a different sign that said urgent care 12pm-​10pm so I was really confused so at 9:15am I decide to call the number that shows on the door and I spoke to an operator and she said that urgent care opens at 12pm and I said there’s a sign here that says 7 days they open at 9am and she said noo that’s not right they open at 12pm and she sounded sooo rude and impatient so I hung up and waited until 12pm. Finally 12pm arrived and when I go to check in at the front desk, the guy tells me ohh we don’t take this insurance omg! I couldn’t believe it I was soooo upset and I told him why do you guys even have the wrong open hours at the door and on Unilocal… and on Unilocal I went where it says more info about the place and it even says that you guys do take my insurance and he said yeah I don’t know but we don’t have any contract with this insurance. I couldn’t believe it. He then referred me upstairs to another urgent care. I decide to go upstairs and thank God they were able to take my insurance, the funny thing now is that they opened at 9am so while I was downstairs struggling with my not feeling good daughter. I kept seeing people go up and down but I wasn’t aware that was an urgent care. Now I know what urgent care to go to that takes my insurance. Good luck on this place.

This Urgent Care is AMAZING! First the aesthetics are wonderful. We felt VERY comfortable there. Second, the doctors are TOP NOTCH! We had no wait time, and were given 100% customer service. I recommend this Urgent Care to any parent.

First let me start off by saying the urgent care staff did an amazing job handling the amount of people that walked in at 6 o’clock when the after hours started. I went in with my sister who took both her kids we where 5^th in line, so yes the wait was a bit long. Nothing to cry about everyone walked in almost at the same time and the staff are human beings like everyone else. The two sweet women who were working did great team work. They did not lack professionalism. They kept a smile on there face when other parents will complain about the wait. They handled everything at there best. And for that I highly appreciate them. I did catch they’re names: Irma who is the office manager and Angelica who was the medical assistant. Doctor Woods was also very kind. I will defiantly switch over my children to Kids & Teens.
They also have these Phressia Tablets (I believe that’s what they are called) as the check in process. SO MUCH BETTER THAN PAPER CHECK IN !

I’ve written a review for them about 3 months ago. I don’t really write reviews but what encouraged me to do so was because they have this offer or promotion (which is even displayed on their front window!) that if you write a review for them, they will give you a gift card, i think amazon, for $ 25 or $ 30. I wrote a very good review for them not only because of the offer but it was truth, they treated us good that night we were there, but now, I’m sorry to write this, they don’t fulfill their promise. I didn’t ask for that gift card, it was an offer from them. And up to now, after 3 months, i haven’t received it yet. I’ve emailed them numerous times, at first there’s this lady, Janesri D. who was replying to me and she said couples of times that the gift card is on its way. But i never got it. And then she stopped replying. I called last week and the girl i spoke with said she’s gonna talk to the owner and up to now, no updates, no emails, no messages on Unilocal.
So please if any of the staff or the owner is reading this, please fulfill your word. It’s not something I asked for, the offer came from you guys. Thank you and i hope you won’t ignore me this time.

Worst place EVER! I wish I could give negative stars. Do Not take your sick child here unless you want to wait 1 hour before they check you in then surprise you with a upfront bill for $ 125 (and that’s with PPO)!
Save yourself the headache, money, and time and look elsewhere!

I have to say that being a new parent is tough. I was changing my daughter last night when i noticed that she was bleeding from her belly button. I panicked and called my regular doctor who recommended this place. I called and they were able to give me advice over the phone and brought her in. Once we got there it was very fast to be checked in and be seen. the staff was very friendly. the Doc was great and also was very friendly. I was really happy with the way they treated my princess and will make sure to come here again if needed.

Shady with a capital S. I went in with my sick infant and arrived at 5:45pm. The receptionist says, «Urgent care hasn’t started yet, have a seat, and we will start the process at 6pm.» Ok, I think, not a big deal, but odd. Why can’t I at least get checked in and submit paperwork? Whatever. The magic hour strikes and the receptionist gives me paperwork. I fill it out and hand it back — then, «Ma’am? I need to speak with you. Please come here.» Um, ok. Proceeds to tell me that because I have a PPO, I need to pay $ 125 «in case my insurance doesn’t cover my visit.» Mind you, my insurance card clearly states in BOLD: Urgent Care $ 25.
«Are you not an urgent care?» I ask.
«We are. It’s just our policy,» he replies.
«Why would I pay that much when my card says otherwise?»
«I’m just a receptionist. This is our rule. We might reimburse you.»
«Is there a manager? I want clarification.»
«Why do you need a manager? It’s our policy.»
Umm… Makes no sense and no back-​up or explanation for it. They just want more money.
Peace out.

Went today with my 5yr old that hasn’t slept in 3 nights do to a bad cough, horrible sore throat, and many other symptoms. I was terrified to come here do to the reviews, but I wasn’t going to drag my sick kid on a long drive somewhere else. Everyone from the receptionist, the nurse, to the amazing doctor were better then I could ask for. The sweet gently doctor took her time to be with my daughter to make her comfortable and accurately check her symptoms and diagnose her. Thank you so much for making a tough situation an easy one! I recommend this place to any care giver looking for some after hours help.

My son had a fever of 102.3. I was extremely worried especially for this to be happening over the weekend. I am so grateful for Kids and Teens Urgent Care staff and doctors. The check in was less than 3 minutes and my son was seen by the doctor within 10 minutes. Thankfully, my son will be just fine and was given medication onsite. The doctor was thorough, loving, and attentive and knowledgeable. I would highly recommend Kids ans Teens for any parents!!!

The Doctor was very thorough in understanding my son’s symptoms and ran the necessary tests. She was very personable and made extra effort at establishing a good rapport with my son from the minute she entered the exam room. My son’s medical issue was taken care of in a timely and efficient manner. The office staff was also friendly and provided clarification for all the paper work and billing issued. We went in on a Saturday evening and were in and out in half an hour.

The caption for the one star rating accurately describes my feelings upon leaving this place… Eek! Methinks not.
My heart is heavy writing this review, mostly because it surfaces a very hard experience for me as a mother. I checked on my 10 day old daughter in the early morning hours and smelled the distinct spit up/​vomit smell. So I check her and she seemed okay. I proceeded to go about my day with this little one, and my other kids, and she kept spitting up/​throwing up after each meal. At first I thought I simply overfed her and started reducing her milk. Anyway, a whole day passed and she seemed okay — standard for a 10 day old. What alarmed me was when I put her in her crib at night and tiredly fell face down on my bed and didn’t wake until 5 a.m. It would seem like a miracle to sleep that long with such a brand new baby, right? She woke up, no fussing. I changed her slightly wet diaper and fed her. Sure enough she threw up. I then thought maybe she wasn’t liking whatever was in my breast milk. So, I switched her to formula. Her first formula feeding went okay, but she proceeded to throw that up as well. I gave the formula the benefit of the doubt and thought that since it was new that maybe she wasn’t used to it. This went on after every feeding. So, I took to the internet and researched — A LOT! I then was convinced she had Pyloric Stenosis. It was evening on a Saturday, and I called the pediatrician who directed me to this place and luckily it was in our network. So, my spouse and I called a friend to stay with our kids and we headed to this place. This place only deserves to be addressed by that name — this place. We get there and weren’t acknowledged even though they saw us at the counter. When we were finally acknowledged, we explained her symptoms. They crudely asked if we had insurance, because if we didn’t have insurance we had to know that we were going to pay out of pocket. No concerns about our now 11 day old baby girl — who consequently hasn’t kept milk down for almost 2 days now. No estimated wait time, just a take a seat and we will call you in. In the very waiting room, my baby threw up all over their chair and floor. I was pissed so I didn’t say anything until we left. After about ½ hour too long we were finally seen by a «physician.» I put that in quotes because she did not offer me any knowledge I did not know already — in fact I inquired as to Pyloric Stenosis and she seemed stupefied at that. She then proceeded to «exam» my baby by listening to her heart/​lungs. We explained that she had just vomited in the waiting room. Then she said, «well, she looks fine.» I very forcefully said she wasn’t fine. She then tapped my baby on her heels and with several negative nods of her head then said, «this is not good. She is not responding to this simple stimulation. She is lethargic and not responding. You need to take her to the ER.» Those were her exact words. At this point, because I am hormonal, a worried mother of an 11 day old baby, pissed at this person’s lack of insight, I start to lose control of my emotions. I started crying — A LOT. Then I started shaking. That’s when this person decided to tell me not to cry. To control myself because they would help me in the ER. I then said, with a knot as big as a bowling ball, that I hope they would be more helpful than this big waste of time. She scribbled something and told us to take it to the ER and they would let her right in. Needless to say that scribbling probably said, «Do not admit until they have waited at least 2+ hours in the damn ER.»
This place is only worth acknowledgement in order to provide a big WARNING sign for people to stay away from here. Please.

Terrible place to take your sick child. I took my son who had 103 fever and headache and was told by a nurse practitional that I shouldn’t give him fever reducer unless he has 104 or higher. I was stupid enough to listen at first and stayed up for two nights to give him cold compress. On 3^rd day, I could not watch him suffer any longer so I started giving him fever reducer. When I came down with the same sickeness, I went to see my own doctor and she said there is no reason for anyone to cook your brain that way.
A few months later, my son got sick over the weekend and I had no option to take him here again and saw another nurse practitional. She was so inexperienced that she couldn’t check his ear without poking it really deep. My son is almost 10 and he cried. Her excuse was he has very narrow ear canal, which is not true. A few days later, my son started having allergic reactions from the antibiotics she prescribed, so I tried to get new meds prescribed but they told me I must call during urgent care hours and speak specifically to the same nurse practional (this place runs a regular pediatric office during the daytime). I waited until evening and called again but they told me she worked during the day and went home for the evening. Then they told me to come in to see another person and pay $ 125 again. I was totally appalled so I drove 15 miles to take him to another pediatric urgent care where I saw a real doctor. He explained that the antibiotics he was taking has tendency of giving stomach cramps. He also told me prescription dosage was higher than what is supposed to be for my son.
Parents, stay away from this place. The billing department is not any better, after collecting $ 125 from my pocket each time, they filed both claims wrong to my insurence. They told me I will get correct statements after 2 months. That was 6 months ago. Btw, they don’t bother sending reports to your primary pediatrician.

Giving one star only because I have to in order to leave a review. This place has great hours. That’s about it. I have excellent insurance and they (regardless) take a $ 125 down «in case» the insurance carrier doesn’t pay. And they promise to refund it in 30 days. Reluctantly I paid it (my child needed to be seen) and did not get my money back for another 5 ½ weeks. In addition to that lame policy the care is questionable. I went in for my child’s ear problem and she identified white spots on her throat. By the end of the appt she was writing a script and said since it was swimmers ear she is not sure what caused the fever. I reminded her about the spots she found and she said «oh yea! Thank you for reminding me!» And noted it on the chart. She prob forgot because she was lecturing me for so long on how my 3 year old really should learn how to swim on her own without floatation… And today being an update (that was June) I went again for another problem and they wanted to charge me AGAIN for the «security deposit». They referred me to the urgent care upstairs that takes my PPO insurance and THAT was an awesome experience. That’s my next review. Please be sure to check it out if you are looking for an awesome alternative to this joint.

This is not the place for any children you love. They deserved the better care than this place.
I took my son since he was 4 months old and he had been there several times and meet many doctors in this office. I had to go to this place for 3 months with no choice due to the insurance problem.
First time I went there because my son woke up every hour and I felt something’s wrong inside his nose that caused him to wake up that often. I met dr. Janesri after waiting for two hours. I tried to explain to her but she didn’t listen to me or not ask any questions. She just smiled and made another appointment for me for next week and then walked out to have lunch break. She doesn’t care about my son at all. She only cares about her lunch. OMG!
Next appointment: I gave her a chance, so I went to see her again. Same thing happened. She didn’t listen to me, not even ask questions, and not even check up on my baby. She just smiled and said it is my son’s nature to wake up that often. Again she didn’t even check up on my baby.
The other doctors I met at this office are the same as her. No listen to the patient, no knowledge. They just make easy money because their title. They don’t effort to use any knowledge they learned at all.
After my son’s insurance is fixed. I changed the doctor right away and never ever go back to this place anymore. It turned out that my son has allergy and be treated. Now he doesn’t wake up that often anymore.
This place is a scary place for your children!!!

If you have PPO don’t go here unless you want to pay $ 125 deposit.

Horrible, just horrible after waiting for them to open (sign said 9, they got there at 10), they proceeded to tell me that because we had a ppo they require a 125.00 cash deposit. Wait what??? PPO is better than am HMO unless you go to this place. Stay away, if you need urgent care go upstairs to health partners. Unbelievable, I hope they go out of business, turning away a patient with ppo insurance…

Terrible. Just stay away. You’re better off sitting for hours in an er. I took my 3 month old daughter yesterday because she had a cold with wheezing. Their attempt at getting an oxygen measurement failed (because she’s a baby and what they were using was for older kids) and measured in at 80% and they were unconcerned. Then they refused to swab for rsv. Finally they sent us home with an inhaler and no nebulizer because they don’t stock them and oral steroids that taste like rocket fuel which my daughter promptly threw up because she didn’t want to give her a steroid shot. Most importantly, the woman who saw us was not a doctor. She was a nurse practitioner. Which is fine under most circumstances but it’s not what I was expecting for an urgent issue in a baby. She clearly didn’t know what she was doing. Thankfully I followed up with our regular pediatrician this morning who not only diagnosed her with rsv but got a proper oxygen reading and gave us the proper medicines and a nebulizer. I will never step foot in that urgent care ever again. Not only was the guy at the front desk incredibly rude (which I’ll put up with to get proper care) but the place was gross. Just no. I’m so upset at the lack of proper treatment. I’d rather risk it in an er next time. Avoid this place like the plague!
UPDATE: I was just contacted by the director of the urgent care who was very kind and willing to listen to my concerns. She assured me she would work on improving their services by stocking nebulizers, reviewing their oxygen meter, and trying to make sure there was always an MD in the office as best as they could. I appreciate her reaching out to me and I appreciate how they took the random review online so seriously. I still stand by my review because that is how I felt at the time of the review but I can say that I was impressed with their follow up and am hopeful they can do what she said they would do. Thank you!