At Your Service Japanese Auto Repair

He seems to be a good mechanic and does good and fair diagnostics. But his prices are not cheap (for the labor). Also the mechanic is not supposed to overcharge me for the parts. I ask him how much the parts cost and he tells me one thing and I check online and it is for about half of what he quoted me. That is not fair because he is making money on the parts and also on the labor. Next time I ask him what is wrong with the car and I go and buy the parts myself.

My brakes finally gave out one day and I needed to change them out
in order to get to school the next day. Since he was pretty close by, I called him up last minute to see if he could take me in. He said he could do it so I went over and I’m glad I did. He got the job done and also did a brief inspection of the car for safety issues. He really knows his Nissans. I’ll definitely take my car to him next time it needs work.

i came in to Joe shops, he does his own work by himself. He definetly has integrety and a lot of knowledge on Japanese Cars, but he always tries to rip you off. He was honest but he wont be honest with price when it comes to quoting you. I took my honda passport to him and it needed a timing belt and tune up, possibly a water pump. He quoted me about 1000 or a little higher. He claims to only buy and puts honda parts on your car. when i came in for a inspection (free) he looked at my car and showed me everything that he was looking for in the inspection. He had been working on a honda civic before i got there and he had charged him over 600 to fix his timing belt and he said that he will offer me the same deal on my car, he said that he is actually giving a good deal since the civic has cylinders and mine has 6cyl. First of all, its bullshit. It’s not going to be more work because its bigger it will need more spark plugs but changing the timing belt its not going to be more work or if it did need a water pump. Then he went down to 350 for timing belt. plus another $ 300+ on the tuneup. Wow!!! I needed tires really bad as well and he tried to charge me 200 dollars for used tires that only have about 65% thread on them. WHAT A RIP OFF. He said he would give me a cheaper price on the tires if i did timing belt with him. he said that i would have to bring it on tue, so i wouldnt get the tires til i did the car work with him. i couldnt drive with those tires til tue. So i ended up putting used tires with 80% thread on them for $ 125 cash. BIG DIFFERENCE. i called him later on to see what my needs on the car were based on his inspection, i wanted to check out prices and he was not being specific on what the car needed, i was going to check prices online so i knw that im not getting ripped off and i told him cuz he asked. Anyways he told me that he was not in the office and i was like if you are not at work then what number am icalling (i dialed his office phone number not cell, i didnt even have that phone number). It was around 1pm when i talked to him on the phone and he also told me that he is not even sure if he is coming back to his shop. WHAT A BULLSHITER!!! Seriously, i dont suck my thumb. This guy will offer you a HIGHEST price he can. i had told him as well that im on a budget cuz somebody stole my car and and did not work for 3 months because my insurance took forever to take care of it. Why would he think i can afford over 1000 do timing and tune up.
Finally, i did research and found a different mechanic that was going to charge me $ 464 dollars for everything that includes parts and labor… very good price. BIG SAVINGS there. the best part its that its closer to my place… He as well was being RUDE when i told him that i cant pay what we left out on because i have needs and i had to pay for tires elsewhere. So i only had no more than 500 to pay for everything. he didnt even bother asking to see how much im working with at the time. he just said in a carelessly manner, «why dont you find someone else that can do it for cheaper then give him a call. He sent me away, and i told him ok. If he doesnt want my business someone else does… The way the economy is no body has that kind of money. Luckily i did find someone else. I honestly make really good money, he lost himself a good customer.

I am fortunate and grateful to have stumbled upon Joe’s shop through the wonderful world of Unilocal.
My 90’s era import wouldn’t pass smog and the mechanics next to the local testing station said I needed a new catalytic converter after charging me $ 90 for a «diagnostic.»
Even then they wouldn’t confirm that the new converter would mean my car would pass smog and considering how much they quoted for parts and labor, I thought it would be wise to look to Unilocal for a second opinion.
Based on the number of positive reviews, I made an appointment with At Your Service Auto Repair found it to be well worth the trip.
Joe not only tuned my car to pass smog without replacing the catalytic converter, he took the car to the test station himself and had all the CA emissions paperwork ready to go when I picked up the car.
On top of that, Joe charged considerably less than what my local shop quoted me and unlike my local shop, he was able to um… diagnose the origins of my oil and coolant leaks.
I have since returned to Joe’s to get the leaking parts replaced and was presented with my old hoses and pumps as he explained the work that he did.
Joe’s philosophy is to get the car running as well as it can before looking to replace major parts.
My car probably wouldn’t be on the road if it weren’t for Joe and I think that most people who actually got their vehicle serviced there would agree that he does very good work at a fair price.

Joe quoted me for a starter $ 259.33 /​about labor 90 /​estimate: 349.33
Said he would drive out and check the car out himself so that he could be sure it was my starter. Then, if after getting his business card — if I wanted to I could have the car towed to his shop for repair. It was my decision. And that was something I value.
He got all the information down e.g. make, model, year, engine (v6, etc.), EX/​LX, etc. So, have all that info at the ready when you call to make things easier.
He said he would be there within the hour and he didn’t show. 2 hours later he called me and said he had come by the house, knocked, but that no one answered — and had forgotten my cell phone number at the shop. I felt bad in one sense and in another, wondered why I would entrust someone who does not remember to bring the phone number of a person whose house he has never been. He said he could come back but asked if I would mind him taking the starter with him. Hey, wait. I thought I would be given choices here. What began as someone who appeared to be going out of his way for a customer to ensure an accurate estimate now became a conditional estimate, premised on the fact I would be doing the work with him. Doesn’t that defeat the purpose of an estimate? So, again, he reiterated the original price — but it is a reconstructed — not a new part, which John at JM quoted me at a lower price — for a new part.

I like the personal attention that I got from Joe, this kind of customer relationship is very rare these days. I am really happy with the work he did, and I am definitely recommending him to all my friends and family.

I am so grateful for the Unilocalers who helped me find this place. Joe is the most amazing mechanic. He is totally focused on giving the best customer service, and the fact that he tries to give you a good deal is just icing on the cake. I had to get some engine work done on my 1996 civic, which i thought would be prohibitively expensive. Joe made me such a good deal, I was able to make other repairs on my car I was holding off on. I didn’t just drop my keys and car off, Joe totally explained to me and showed me each repair that had to be done. I stood under my car looking at a leak so I knew what was going on. When I picked up my car, Joe was like «oh i took some pictures of your engine so you could see what we did when we took it apart.» I really love that education is part of his business model because I usually feel like mechanics are just talking at you and there’s always that «are you ripping me off» tension between you and a mechanic. Not with Joe. I will definitely be going back to this mechanic, don’t waste your time anywhere else. Joe has worked at dealership mechanic places before and really knows these japanese cars. Go to this mechanic!

I went to Joe because of the reviews written here, and I am so glad I did. Since I was flying in from New York to have my car repaired in the Los Angeles area, I had to do research and make phone calls from a distance. Joe was the most responsive and attentive of the 3 or 4 auto repair shops I called.
My car is a 91 Honda CRX. It’s my baby, and Joe treated it as such. I had taken the car to 5 different mechanics in New York, Albuquerque, Phoenix and Los Angeles. There was a problem with the car that no one else found. But Joe took time to look over everything– not a «40– (or whatever) point» inspection– and not only found the problem, but gave me a reasonable and comprehensive overview of the entire car. He explained the problems and pointed out positives, then sat down and came up with a plan to get the car on the road with a passed CA emissions test.
It’s worth taking the car 20 miles or more (in my case almost 3,000) to get it serviced by Joe. Make time to take your car to him if you care enough about your car.

Joe is the real deal! I went to place simply because of the comment left by the other person and his shop is only a couple blocks from my house.
This guy is ALL ABOUT SERVICE! Long story short… I had an old beatup Honda that couldn’t pass the SMOG CHECK anymore (failed like 4 times). I called up maybe 5 auto mechanics. 3 of them flaked INCLUDING my existing mechanic. 1 gave me advice over the phone but basically implied it wasn’t worth his time to look at it and simply told me that my car was too old. His suggestion to buy carbon cleaning fluid to dump in my gas tank was a total waste of money and didn’t help me at all. I failed 4 SMOG CHECKS before I found Joe. This guy was honest and performed small fixes on my car and fixed things only one by one instead of everything that everybody claimed was wrong with my car. Joe knew I was on a budget and knew it wasn’t worth spending hundreds of dollars to make an old dying beatup honda 93 accord pass a smog check. He made fixes one by one and only fixed things that other mechanics said were wrong so I know he didn’t cheat me. After plugging up some holes and spending a ton of time on everything, it PASSED! His charge for labor and parts were VERY reasonable but his service was GRADE A quality. He picks up phone calls and calls you back as soon as possible when he doesn’t. This guy’s got tricks of the trade from some of the biggest most legit auto repair places you know and the customer service skills to back it up. If you want your car and YOURSELF to be taken care of 100%…go to Joe Casio. He is the man and he’s made a customer for life out of me.