Eddy-Bertrand Elizabeth, MD

Dr. Eddy has been my primary doc for a year now & I love her!!! She cares about her patients & I’m super comfortable with her. I had a health crisis last year & she was on top of all of my referrals so that I could get treatment quickly; it made my head spin! I have loved every specialist that she has referred me to thus far, this is definitely a great network of doctors. She is also very spiritual which I find refreshing in the medical field as most doctors keep medicine & religion very separate. She will ask if you are religious, if so she will give encouraging words & prayers after asking if it’s ok with you. If not, she won’t push it on her patients. She doesn’t beat around the bush when it comes to explaining lab results, what needs to be done on your part, etc. She also makes sure that you feel comfortable to call her anytime for any reason. I feel so lucky & blessed to have found her when I did!

I love Dr. Eddy Bertand, but this place is like at least an hour wait every single time and always overbooked. It just feels very disorganized and all the patients in the waiting room are visibly disgruntled by the lack of attentiveness to our needs =\.
I am officially on the hunt for a new practice because I’m pretty unhappy with the overall patient experience here.

Went for my annual check up this year, and despite being very hesitant and worried about it since last year I felt it wasn’t the best experience— I was pleasantly suprised! Last year they didn’t have anything to measure my height, which I thought was weird. This year they didn’t initially measure my height again, so I asked if they could measure it, explaining that last year their machine was broken so it didn’t get done. The lady kindly measured me.
Dr. Eddy Bertrand was nice. I did think the visit was short, but she was nice and didn’t seem curt or in a hurry. Last year she asked me about my religion the first time U saw her, and it seemed like it was a prostilitizing way as opposed to wanting to know for maybe my medical preferences if I were a Johovah’s Witness or something and my religion would then affect my treatment— it was more like she was wanting to know in order to talk to me about it and get me interested in religion. This was so strange and I had read before that she did this to other people, so I was nervous coming back this year because I did not want to deal with that again. However, she didn’t mention religion at all! I was very grateful and relieved for that and it made my visit this time SO much better.
The women at the front desk were very nice and helpful and so was Kelly who helped me with filling my prescription with Riteaid.
What was NOT nice, was that I was told to go downstairs to the Labcorp facility to get my urine sample and bloodwork tested, and when I went down there they told me at the desk that I had to be fasting in order to take my test! I was FURIOUS because I had eaten breakfast that morning on purpose because I thought my blood sugar would be low and mess up my bloodwork otherwise— so if someone would have told me to fast when they called the day before to confirm my doctor’s appointment, I totally could have done that. After having it out with the Labcorp people, they called my doctor to see if I could get the test done without fasting. Doctor said I should fast. Angry, I went back upstairs to the doctor’s office and waited around for a minute to speak with Dr. Eddy. She was very nice and explained that because some girl fasted and then fainted and cracked her head open, it was a liability thing to tell people to fast — - that sounds ridiculous to me that they can’t even suggest doing it since it is REQUIRED to do your annual check up tests… but whatever, at least the doctor was nice about it. All the ladies there were nice and helpful to me, despite me being upset— even the people at the labcorp facility were nice even though I was very angry.
Kelly was extra helpful and not only had called in my prescription for me, but she printed off for me pages where labcorp locations are so I could schedule another appointment to go in after fasting. I really appreciated all their help!
They give you an opportunity to sign up online so you can get your test results quickly, however I thought it was really great that they also mailed out the results as well, because the cards they mail you have what is considered normal compared to your results– online it didn’t provide any info to compare your results to, so I didn’t know how my levels compared to what was normal.
Also they validate parking in the parking deck behind the building