Extended Stay America – Los Angeles – Northridge

No star option available. Horrible horrible service. Checked in New Year’s Eve after driving from San Francisco. Only two rooms left and complained about first having noisy neighbor, smelled, train noise, and bath sink not draining. All the front desk man said was ill check you out and give you your money back. See ya! I’ve never been to a hotel with this kind of treatment.
As I was leaving saw sketchy things happening in the parking lot at this place so don’t need this kind of place.

I just stayed here over the weekend and it was the worst hotel experience of my life. It was my first exposure to bedbugs, for one thing. Also it takes literally ten minutes to get warm water running for a shower. The sheets are filthy and the place reeks. Stay far, far, far away from here unless you want to track bedbugs home and take cold showers…

I’ve stayed in cheap, seedy motels with better service than this place. On the plus side, the room was fairly clean and it had a kitchenette. However the room was over 100 degrees f when I walked in at 11pm, and their wimpy AC unit took until past 2am before the temperature finally cooled down enough to be comfortable. Half the light bulbs in the room were burned out, and the front desk was only able to scrounge up one replacement. The power outlet next to the desk didn’t work.
I clocked their free wifi speed at 0.15 Mbps — unusable, even for basic web browsing. I tried 4x to pay for their 3 Mbps upgrade but it failed every time after filling out countless web form fields, then making me start all over on each attempt. I finally gave up and just used my iPhone as a wifi hotspot (actually faster than their measly «upgrade» to 3 Mbps would have been anyway).
The next morning their automated wake up call worked on time, thankfully. They hadn’t supplied me with any toiletries though, so I had to get completely dressed to come down to the lobby and beg for shampoo. Went back up to my room, grabbed a shower — the faucet handle kept rotating by itself to extra hot (but at least I did have hot water!). Got dressed again, went back downstairs for coffee. Nope, too late — they’d already packed it up.
Basically this place is probably fine for what they intended — an extended stay where you have access to a kitchen, probably stock your own bathroom supplies and light bulbs, etc. For an overnight-​only stay you might consider a motel instead. We chose this place because they were conveniently located near the client site we were visiting. If there’s nothing else available in the nearby area I might come back here next time, but only because of their location. Their cleaning staff appears to do a decent job, but their maintenance crew (do they even have one?) leaves much to be desired.

Oh god. This was a last minute place because the last hotel I went to was a complete joke. I wanted a non smoking room but got a room that smelt like smoke. It literally looked like they never touched our room, and there was cockroaches EVERYWHERE. If you’re staying in la I say splurge on a nice one in Santa Monica or some nice place in la because you don’t want to waste money on places like this.

I don’t know why this place has only a 2 star rating, I can only guess its competitors trying to lower with false reviews or something.
I booked a hotel through
and it ended up getting this hotel for me, after reading the reviews on Unilocal I was concerned it was going to be a pretty crappy night, but I was actually pleasantly surprised when I finally showed up.
The people at the front counter were friendly and quick about their job, and they have amenities available at the front counter (toothbrush, toothpaste, coffee maker, toaster, etc.). I got to my room and was amazed that I had a kitchen in my room, it wasn’t listed on my itinerary as part of my room or anything, I just booked a cheap 1 person 1 night stay, but there it was, a fridge, microwave and kitchen sink and counter. I figured it was too good to be true so I went and checked the rest of the room expecting the worst. My bed was clean, the room smelled nice, there were no cockroaches, TV was at least a 29″ screen with some decent channels to choose from, I had towels and soap in the bathroom, toilet paper was stocked with an extra roll nearby, AC worked great, no bed bugs bothered me and I didn’t hear a peep from my «neighbors» even though the family I passed in the hallway were rather loud.
I don’t think there was a pool or anything like that, but honestly I didn’t check. I was stuck 100 miles away from home working 12 hours shifts, all I was really looking for was a place to shower and sleep. Only other thing I can think to mention is there is free wifi, but it was too slow to bother with without paying extra for the high speed connection, but I had decent enough AT&T LTE that it didn’t bother me, I suppose it could be a bummer for someone with a laptop though.
I’m going to give it 4 stars because for a «2» star hotel, it blew me away. I wouldn’t say it was a 5 star because it just obviously wasn’t spectacular and fancy like a 4 or 5 star hotel would be, but if you need somewhere to stay, I would definitely recommend this place and I won’t hesitate to book it again when I have to head back out to that job in a couple weeks.

Issue number 1 — Seriously, the customer service at this place needs a drastic course correction. I made a reservation for a 3 day stay through the Extended Stay 800 number. I advised the rep I have a 60lb dog and she says that shouldn’t be a problem but I should call the local facility to advise the front desk prior to my arrival. Ok, no problem, so I call the front desk and give them my confirmation number and let them know I will be bringing my 60lb dog. The person I spoke with said that would be fine. Great! A few days later I drive 5 hours from the Bay Area to LA and arrive for check-​in at 5pm on 11/​25/​2014. I am told by the front desk person that Extended Stay hotels changed their pet policy nationwide and they only accept pets up to 35lbs. Really? And just when did this policy change? He said this policy change occurred earlier in the year. So I lose it and tell him that customer service never advised of a nationwide policy change and neither did the person at the front desk whom I called to confirm my reservation with earlier in the week. After I chew the front desk guy out he said they would let me stay but it would be $ 50 a night for the dog instead of the $ 25 a night that I was advised of when I made the reservation. So, my dog will cost half of what a human would cost to stay in the hotel. What an awesome establishment this is… WOW. I inform the front desk guy to forget about my dog because I’ll just have to keep him in the car for three days because Extended Stay lies and misleads their customers. I’ll have to take him for walks around the parking lot and entry way so he can do his business all over this fine establishment that makes a habit of lying to their customers and then jacking the rates up by 25%.
The front desk guy excused himself for 5 minutes and then came back and said that he would honor the original agreement. Good, that should have been the response from the very beginning.
The next day I go to the Extended Stay in Woodland Hills on Ventura Blvd where my brother was staying and in the first 5 minutes in the lobby TWO individuals staying in the hotel walk in with dogs (Bull Mastiff and a Lab) that are both in excess of 60lbs. I ask the front desk person if the policy for pets had been changed earlier in the year limiting the weight of pets to 35lbs and they said no, they had not heard of that policy. Really?
Issue number 2 — The bed was hard and very uncomfortable.
Issue number 3 — No dishes, cutting boards, utensils, toaster, coffee maker, dish towels, pots or pans are provided for the room any longer. Now you have to go to the front desk and request everything you may need. They give it to you at the front desk and you have to carry it all back to your room.
Issue number 4 — The free Wi-​Fi is throttled to the point that streaming anything is impossible but you can check your email and that’s about it.
Extended Stay stinks now and I stayed at one for 9 months while consulting for a telecom company in 2009 with no issues. Sad…

So the powers that be at corporate level contacted my company and expressed how sorry they were about the bugs and gave them a full refund and stated that they are actively working with pest control to clean up the problem. Hope they can get it under control and give them a 3 star for at this point for their actions thus far.

This place is not a nice place, it was great last year and but this year they do not have a fully equipped kitchen, I had to ask for 2 bowls and flatware! Forget about any pots or pans! And cockroaches! The staff is very mediocre to downright unhelpful. Not worth it at all. Air bnb all the way! The manager is a total jerk, the manager last year was so sweet and kind. Avoid at all costs.

This place is nasty. Had a roach in my room. The desk clerk said the manager would contact me about it but they have not. So much for my vacation to Los Angeles.

I rarely do bad reviews (to date I have 16 out of 450!) but this time they fully deserve one!
Let’s do the good first:
The hotel is at a walking distance from Metrorail Northridge station and there are a number of restaurant around.
That said, the largest failure that I had was the management of this hotel.
I did not choose this place I had it from a Priceline «Express Deal» where you have guaranteed amenities but you don’t know which hotel you’ll get thill after you pay.
This type of hotel is often use by guest for weeks and months. I was there for only 3 day but it so happen that on my last day they were doing an operation of changing all the beds the place (was there an issue with bed bugs?).
Priceline did not told me of that when I bought the room and neither did the hotel when I checked-​in. It is only one day before the event that they distributed a sheet explaining that in the rooms. They were starting the operation at 8 am and that would go on for the day. They said that they would begin with the vacant rooms.
I went to the reception and asked for them to delay my room till I checkout since it was my last day and I needed to pack. Knowing that the hotel has about 150 rooms, it wouldn’t be such a big deal to accommodate that.
So, this morning, they showed up at 9 am, did not make any efforts to accommodate my request and removed the bed!
I then complain to the management and they straight lie in my face saying that I did not have made such a request (even though the employee was there) and that they would not offer me any form of compensation for that. Apparently removing a bed is perfectly normal for them and is not a breach of contract.
Also, just to illustrate how bad the customer service is here, I ran out of toilet papers (they do only weekly service to the rooms and ask you to come to the reception is you need supply). The lady at the reception at 6:45 did tell me that the hotel was out of toilet paper and that maybe they would receive some by 10 am!
After that, the management also denied that this did happened!
For me the worst part is not so much the incident itself but the attitude and the response that I got from the hotel management. I got also the same bad customer service when I complained about it to Priceline (I’ll do another review about that). I sent a note to «Extended Stay America» about it and we will see if they are any ore helpful than the hotel management or Priceline.
In the meantime, this is a big red light for my and I am blacklisting this hotel, «Extended stay america» and Priceline until such a time that I get some meaningful apologies (if that ever happen and if not, well they all lost a regular customer!).

Pet Friendly!
Just got back from a trip to SoCal and stayed here at the extended stay america. It wasn’t the best but it wasn’t the worst either. I like the atmosphere, the people were super friendly and the place is pet friendly. I felt welcome with my dog and that doesn’t happen everywhere. Unfortunately the bed was incredibly uncomfortable!
Because of the friendly staff and the pet friendly atmosphere, I would probably stay there again and just take my air mattress with me.

This whole place feels fake., newly renovated but like they bought the cheapest of everything and tried to make if feel cool. The neighborhood is sketchy. Apparently one of the most high– prostitution areas in LA so don’t bring your kids here. I was here staying here ahold visiting for work but after 3 or 4 coworkers complained about feeling unsafe my company moved us elsewhere.

OK. First off this was not a bad stay. Booked it through price line and yes You do get what you pay for. When we checked into our room we had no towels. I know its an extended stay but you are still suppose to have towels. Called down to the front desk And had towels delivered in 45 minutes. OK that was fine. Then we were told at check in they had WiFi. We were given the password and everything and it never worked. The bed was not comfortable but we made the most of it. Bring your own pillows. There pillows were flat as pancakes after you ad the syrup. A lot of foot traffic at all hours of the night. Trains passing by during the day makes the entire room shake. To be honest with you the best part about this hotel is the staff. Nahid was very very very nice as well as the rest of the staff. Will I stay here again? If I cant find another hotel then yes. Will I recommend this hotel? Sure.

Staying in the area for a business trip, about five days long. Personally didn’t have a bad experience here. The mattress isn’t the best, bring blankets ahead of time if you can, towels too. We got this room for 52/​night on Hotwire so we can’t complain. No bugs at all. Rooms are clean and for the most part quiet. This is an extended stay, not a Hotel. What do you expect for the low price? If you want that, pay twice as much somewhere else. We were able to save money by cooking our own food. Pretty much like a little studio apartment. Good location. Mall is across the street and lots of restaurants in walking distance. Would definitely stay again. Jonathan at the front desk was very helpful.

I’m not even going to get into the cheap /​low quality furnishings, mattress where you could feel the springs, the dedicated parking space for law enforcement (because apparently law enforcement spends enough time at the hotel where they need their own spot, and yes they used it during our one night stay) or the all night noise (people yelling at their kids, loud music, TVs, etc). My main complaint is the smoke alarm that went off twice, in the middle of the night, in our room. When we called the main desk, their response was not to worry, somebody was just smoking in the stairway. IT’S THE MIDDLE OF THE NIGHT!!! I’m worried about getting a decent nights sleep! That is supposed to be the the product I am buying at a hotel. At this hotel, it isn’t worth it. Certainly not a three star.

The Good:
–full kitchen
–dishes (although they will not clean them for you when they clean the room)
The Bad:
–Barely any tv channels
–horrible internet connection
–No shampoo
–sometimes they replace the toilet paper and towels, sometimes they just decided not to.
–THEY GO IN YOUR ROOM EVEN WHEN YOU HAVE THE «DO NOT DISTURB» SIGN UP!!!
–The fire alarm went of randomly one night
–One of the times I showered there was no hot water.
–no hairdryer
–no business center for printing your stuff out, no amenities whatsoever.
I’m being REALLY nice by giving them two stars. I will not be coming back here. Never mind I changed it to one. I don’t think it’s okay for someone to go in the room when the «do not disturb» sign is up, and it’s the kind that go into the key hole so they actually had to take it out, go into the room, then put it back.
For a place that only does house cleaning once a week (which I prefer), they don’t actually clean anything or replace anything. I don’t think the comment about bedbugs is true (I actually just checked!). At least hopefully there aren’t!

Terrible and terrible, this location no doubt is bad, I stayed in room 107 which is across the trash room, wow. The hallway smells like diapers and a hospital. I go into my room and it smells like a damn forest, it has a walnut, hickory, forest smell, I know its not the airfreashener. I get only 2 pillows for me and my fiancé and one… ONE roll of toilet paper ONE ONE ONE!!! I went to front desk to ask for 2 more pillows and toilet paper and this chick said there ALL OUT, thats terrible service, she didnt even say when they will get more, I had to ask when they will get more, wtf. If you have a family I dont recommend you even step foot in here, its like a f#*king rehab, theres smelly contruction/​caltrans men loud roaming the hallways along with tanned skinned meth/​tweakers all tatted up smelling like weed roaming that place. Its like a shelter for f#*k sake. Dont come here.

omg this is one of the worst hotels i have ever been in & the one in northridge sucks too. bed bugs rude ass people at the front desk
so gross & disgusting
i give this place a 5minus stars
sucks
sucks
sucks

BED BUGS– This place seemed great, cheap, nice looking and in a decent area… OH HOW I WAS WRONG… not only was the staff rude– especially the owner/​manager the front desk guy could hardly communicate with me when trying to spell my last name which is very simple common name and when I mentioned that I had bites the manger/​owner got very defensive saying I must haven’t showered and it was warm outside.
come home and the bites continued called a bed bug person and they found them all over my suitcase– tried to call the manager back and he hung up on me–
BEWARE!

Ugh, another CSUN flashback. I’ll just get straight to the point.
My mom stayed here many a night during my freshman year (er, month) at the super-​cool Cal State Northridge. Due to the number of times she visited, cost was an issue, and this place was the closest and the cheapest that came with its own kitchen.
Serious, for the amount you pay for what you get here, it deserves 5 stars. But it is in Northridge. The rooms are pretty swank for, what is it now? Let’s see… $ 70-​$ 80 a night on average. And if you EXTEND your stay (get it?) to a week or a month, it’s way cheaper.
What you’re getting is essentially your own studio apartment, with kitchenette, bathroom, and bed and TV. Some rooms even have a sofa. That’s a pretty sweet deal. Certainly beats the dorm life. Gag…