Payless Shoesource

Bad customer service. Very rude! Gave my mom a hard time for returning unused merchandise with the receipt. We’re never going back, never!

Poor customer service. I was sent to this store from another store. I didn’t know they closed at 7pm. I was told they closed at 8pm but I drove there after leaving the our store. I arrived at 7:05 and the «manager» was letting people out. I explained her the situation. She let me in but after I kept telling her the shoe was on hold and I just needed to buy them. She wouldn’t even let my 2 year daughter in with me for size. She was rude. I showed her a coupon from their app. She told me that they didn’t have an app. I had to show her screen by screen that it was their app. Then she tells me did they give you a coupon for not having your size. I said no. She basically said oh well. I asked her if she was going to give it to me since she mentioned it. She said no. I have never had such bad customer service. I asked for her name she said I don’t have to give it to you.

I love BOGO! If you go at certain times of the year, you can find great deals for buy one get one half off of anything in the store. The shoe quality at Payless has improved and they have good customer service.