JAM Paper & Envelope

I’ve heard they have great envelopes and paper supplies at great prices, and ordering online was a breeze, initially. Today I tried to order envelopes for a wedding invitation. A few hours later I received an email that my order had been cancelled because the shipping was «too High». No other explanation was given. I was hoping for 2^nd day shipping — I called earlier in the morning and they said 2^nd day shipping would be no problem. I attempted to clarify with customer service what «too High» meant and they told me I had to arrange my own shipping through FedEx or UPS. I asked them how much that would cost. The response I received was «No Idea».
So after two hours of scrambling to straighten things out I cancelled the order because of the hassle that goes into arranging your own shipping from a store you’ve never been to. Customer Service wouldn’t even tell me how my order would ship (e.g. a box, a big envelope, stacked on a pallet of bricks!!) so I couldn’t estimate shipping on my own. All I ever wanted was 200 ivory envelopes!
I’m sure you’ll have better luck with one of their retail locations. Beware of expedited shipping online however. Guess I’m SOL. Thanks Jam!

I have never been to the B&M store, but I called and talked to a nice lady on the phone, then I ordered from them online. Let me tell you, for map paper, this is the only place to go. I got a ream of 250 sheets of map paper, and 100 mailing envelopes (in a very strange size, No. 4 ½ booklet, which is 7.5″ x 5.5″), shipped to me in DC.
I placed the order at 2pm on a Wednesday and received the package via UPS Ground the next morning. I didn’t even say «rush».
I’m docking a star because all the map paper I got was either topographical (very cool with the maroon lines), or of Wyoming. Really? Wyoming? They would get the last star if they could just sort the maps into topographical, coastal, or inland.