Kohl’s

It’s your typical Kohl’s where you walk in to a store that is large, well stocked and laid out in a logical system. You’ll also see another aspect of the typical Kohl’s store experience which is that their everyday prices are ridiculously high, but on the other hand at any given time at least 50% of what is in their stores are on «sale» which brings those prices down to a normal price at other stores. Then when you combine their «sale» prices with other opportunities to save anywhere from 10% to 30% for a number of reasons like signing up for email notifications of sales or other reasons and then you can actually get the prices down to normal sale prices at other retailers. Not good enough sale prices to make you want to call your friends and tell them about it but pretty reasonable sale prices. It’s a pain in the rear and it would just be nice if they’d skip their meaningless sales and lower their prices to what they really are aiming to get for their merchandise.
Unfortunately this store shares another quality that it seems like all of the Kohl’s stores I’ve visited here in west Michigan and in the Chicago area when I lived there have in common. What I’m referring to is their lack of customer service. Oh sure they’ll answer your questions, but you can forget about getting a smile from them. I guess nobody has figured out that people like me would probably return and spend money there more frequently if we felt appreciated. I’m not saying they should bow deeply when I enter the store, but a simple smile and thank you when you ring up my purchase would go a long way towards making me want to return to spend my hard earned money.
Who knows maybe someday they’ll institute some meaningful customer service training in the future and hold their employees to upholding those standards, but this is such a widespread problem at this retail chain that I sure wouldn’t bet on it. Yeah, I’ll return, but only if I’ve searched everywhere else and this is my last resort.