Advanced Dental Care of Norton

Dr. Gracia and the staff are the best! They are always very friendly and caring. I wouldn’t go anywhere else for my dental work. Dr. Gracia, I would like to thank you from the bottom of my heart for taking the time and always making me feel at ease.

There are few times (if any) that I will write such a poor review. But this office offered multiple bad experiences, and shame on me for going back and believing they would «right» their initial wrong. For starters, I waited nearly an hour before Dr Gracia graced me with his presence. During that time, I had been given numbing medicine for a filling, and while I realize usually dentist offices will have you wait until the medication sets in, this had gotten to the point where I felt it was wearing off. When he breezed in, he had little to say to me but plenty to say to the hygienist: about ANOTHER patient. Rude as this was, (and a HIPPA violation, too) I was in pain. Severe pain. At one point he did change the subject, not to inquire as to how I was doing, or to check in with my comfort level, but to pontificate about himself. How he teaches in addition to running his great practice, blah blah blah. When I got home I realized that the filling had NOT covered the area where I had initially been in pain and nerves were still exposed. When I returned for my ADDITIONAL appointment to fix this error, another dentist told me why I was wrong to want to have my tooth «fixed.» I left in tears. Following that, they tried to charge my insurance company TWICE for the same filling, using both dates (the dates for the first appointment and for the second where they did nothing to fix my botched, ineffective filling). When I called to explain this was in error, I was told the office manager would call me back. That never happened.
Wouldn’t recommend this place to anyone. Down the street a little further are other dentists! Keep driving!

I had been going to Advanced Dental Care of Norton for over 5 years. I moved from the south shore to Boston and still dealt with the commute because I loved the office so much.
Unfortunately, I recently had a few very bad experiences in the office and will no longer be returning.
CONS
–They seem agitated when you ask them to break down the bill so you understand exactly what you are paying for.
–They admit they have higher prices because they are ‘the best’. When I have had fillings done for a lower price prior to AD (my previous dentist had retired) they did a wonderful job — reviews speak highly so don’t just take their word for it.
–As we all know dental insurance is horrible and we often can have high out of pocket deductible. AD no longer offers payment plans so be ready for them to force a Care Credit card down your throat unless the bill is under $ 100. This came as a shock to me since I had bills with them for $ 500+ and often paid more than the agreed repayment plan and always on time.
–The last time I called I had a question about my «suggested service» bill and they never returned my call.
–My last cleaning was horrible, though from a new staff member, the tools were hitting my teeth AND she was suctioning my lips — super painful.
–The waiting area is] freezing in the winter. as patients come in and out we are sitting right by the entrance.
–When I had a CT Scan done due to a possible fractured misial root I was told the DR was «too busy» to come out and explain the suggested service to me — even though they knew I live over an hour away they suggest I come back for him to sit down with me — I asked if he could call me or if they had someone else to review everything with me. The woman at the front desk was the one to go over the suggested service with me and that is when I questioned a bunch of services and what they meant. She had to remove some services that were not needed. When I added up the #s and they didn’t add up correctly she said the system was «messed up» and to ignore the balance… yet wanted me to sign off on the quote or I would lose ‘promotional pricing’. I refused unless she crossed out the inaccuracies and initialed them.
PROS
–Dr. Gracia is extremely friendly and gentle. He is also very funny!
–The office is modern (all up to date seating and equipment), they have a play area for children and free refreshments.
–They are open on Saturdays — although those appointments go fast.
I am very sorry to leave the office. They were not like this when I first became a patient. I think it mostly has to do with the lack of care for their patients and the billing staff. They made me feel like I was being taken advantage of and like they no longer cared about me.

I just moved to this area and needed to find a new dentist. I read the reviews of Dr. Gracia on Unilocal and decided to try this dental practice and Dr. Gracia. The first thing that a patient notices is the clean and spacious waiting room. The front desk staff were friendly, cheerful and informative. They also provided helpful and accurate information about their charges and the coverage from my dental insurance. The individual treatment rooms were also very clean, spacious and comfortable. I met with Dr. Gracia and his dental assistants concerning my need for: a tooth extraction, a cavity that needed a filling and the replacement of a crown. Dr. Gracia was very friendly and explained all of my dental needs, options and his recommendations. His dental assistants were also very friendly and made the initial exam and the subsequent tooth extraction a more relaxing process. I was very apprehensive about the tooth extraction (which I never had before) and the anticipated pain. My apprehension was mis-​placed. Dr. Gracia and his assistant explained the process as it proceeded. I was amazed how quickly the procedure went and that, although I was ONLY MINIMALLY and TEMPORARILY uncomfortable after the procedure, I did not, during or after the procedure, during the following recovery days, ever have any pain or complications. His instructions to follow, after the extraction procedure, were easy to understand and follow. I concur with the comments of other reviewers that the entire staff makes you feel comfortable and that you can trust in his (and his assistants’) professional dental skills. Needless to say, I highly recommend Dr. Gracia and his entire staff.

If you are anything like myself and my husband, you probably avoid dentist at all cost! ADC Norton is the perfect place for people with dentist anxiety! Dr. Gracia and his highly skilled team have a way of making you very comfortable and talk you through everything that is happening. I highly recommend you visit Dr. Gracia if you struggle with anxiety and dental visits.

Thank you Dr. Gracia for improving my life and my smile. Due to the ravages of chemotherapy in 2001, I was plagued with loose teeth, abscesses, etc. Upon a recommendation from a friend, I went to see Dr. Gracia. After trying many maintenance option, I realized that I only had a few choices ahead of me, which I discussed with Dr. Gracia, one of them being dental implants. With natural reservation, I proceeded with Dr. Garcia’s guidance and understanding. The journey posed its share of challenges, of which Dr. Gracia and his incredible staff guided and assisted me with along the way. Minor set backs were met with professionalism, kindness and immediate resolution.
I cannot express, in so many words, how happy I am with Dr. Garcia, his staff and lab technician, for giving me the chance to smile again. Advanced Dental of Norton is above excellent, in my opinion, and I would recommend them to anyone for any procedure.

I drove all the way from Boston to Norton just to be seen by Dr Belur at this practice, he was quite highly recommended. It was totally worth it. The doctor was very thorough, explained the process he was about to undergo along with the reasoning. He seemed to be very skilled and took care of four quite deep fillings without any discomfort or pain.
The staff at the practice was very friendly and professional, provided me with all my options in terms of insurance coverage and dental needs and helped me make the right choices.
I would certainly recommend this practice and specially Dr Belur to any person looking for dental care.