Big Dog Plumbing, Inc

I originally contacted Eric because I had an emergency situation at a house that I had a closing on in 3 days and he responded quickly so I figured I would contact him again when I needed a gas insert installed in my own home. Apparently, that was a mistake! After contacting him several times via email, he finally sent me a quote. In each email he said he would get back to me by a certain date and that never happened. I would ALWAYS have to contact him. The last communication was with my husband via phone where he told him he was too busy and couldn’t come on the date that we all agreed on and he would get back to him. Well, we’re still waiting and will now have to look elsewhere to get the work done. I understand everyone gets busy, but there’s no excuse and, as a business professional, a courtesy phone call or email would’ve been nice. I guess he didn’t need our business!

Our air conditioning failed during the 100 plus degree summer. My husband called several places. One place even said it would be over 1 month before they could come. We called Big Dog and Eric came to our house the same day. He fixed the problem promptly and we are enjoying being cool again. Eric was also kind enough to mention that if we had any more problems over the weekend to just give him a call! Thanks Big Dog you made me and my family happy campers!