Casatelli Marble & Tile Imports

AVOID AVOID AVOID!!!
These guys are remarkably bad. I don’t even understand how they are in business given how disorganized, rude, and unprofessional they are. It seems like they forget that customers come in and give them several thousands of dollars of business. Everyone who works there seems to have an unbelievably rude attitude and they have a general feeling as though they’re doing their customers a huge favor by just being around.
After shopping around for vanity and kitchen countertops for a small condo (theoretically a relatively easy job for these guys), I ordered a full slab of quartz. It was not because they gave me the cheapest price, it was because I really liked a particular color of a particular brand of quartz they carried, and since they were a local, family-​run place, I thought I’d have relatively few problems. I was wrong.
A 50% deposit was paid in mid-​June and I was told the slab would be ordered and ready for templating by the last week of July, when all cabinets would be installed. Come late July, Casatelli gave me a constant runaround for the template and would not confirm a date. Out of frustration, my contractor did the template himself and dropped it off at Casatelli. The next day, I went in to drop off the sink and faucet. They told me everything was set for install within «two weeks, possibly sooner, we’ll call you when it’s ready».
Two weeks go by and it is now early August. I call a total of 11 times in 4 days. Seven of those times, the phone rang and was never answered during their normal business hours. Four times I spoke to a couple different women who all told me they needed to check with someone else and call me back — no one ever did.
I finally got fed up to the point of walking in, only to find out that the slab was apparently on backorder and would maybe arrive the third week of August, but they couldn’t guarantee that or how long it would take to cut it. Seriously? And no one could ever give me a call or ask if I wanted to pick out a different color or style? Completely unacceptable. And when I told them that, they gave me a tremendous attitude and that «well, sir, I don’t know what you want me to do…» condescension that completely set me off.
For the record, I also grew up running a family business. The first thing I was taught was to value every customer relationship, no matter how small an immediate sale may seem. Collecting a several thousand dollar deposit from a customer, falling off the face of the planet in communication, and waiting two months to tell them their product is on backorder is NOT a way to do business. And if something does go wrong and falls through the cracks, it’s the small business owner’s responsibility to reach out to their customers and make things right — not throw their hands up in the air and give some attitude to an angry customer.
The constant attitude toward high-​paying customers is not okay, and someone there needs to know that.

I have made 3 large purchases into the multiple thousands of dollars at this store; however, because of the completely terrible customer service and unbelievably rude women at the front desk, I will not be shopping here anymore.
The incident that really took the cake, was when the older lady at the front counter said that they could not make cuts in a tile for us to install ourselves when this store had done this for us TWICE before! Then, when pushed, instead of the $ 1 per cut we were charged last time, she said it would be over $ 150 for a handful of cuts.
These people are not trustworthy and do not care about valuing customer relationships. I would suggest going elsewhere for your tile and marble needs because there are many, many other competitors in this area.
Do not settle for rude staff and terrible customer service.