Guardsman Furniture Pro

Guardsman customer service on their 800# is terrible. After several calls to obtain a repair quote and a firm promise to be provided with a detailed description of the repair and an assurance to complete the work on time, they completely dropped the ball. Now with only a day before the work was to be completed, I once again had to contact them for an update and was told they couldn’t even do the job. My recommendation, don’t believe a word they say.

John from Guardsman was sent to inspect a sofa by Crate & Barrel, as their official «furniture medic.» I was convinced there was something wrong with the fabric of a recently purchased sofa, possibly a manufacturing issue, and wanted C&B to resolve it. Sending someone from Guardsman was the only viable option they gave me. A furniture medic. When John looked at the sofa, he seemed convinced there was indeed something wrong with the fabric, which pilled excessively and showed extensive signs of wear even though it was only 5 months old. Imagine my surprise when Crate & Barrel told me that the Guardsman report stated that I had «aggressively spot cleaned» the piece, when in fact I had not. I was frankly left puzzled by this and numerous calls to Guardsman to question them have gone unreturned. Beware this business! Their paycheck came from a big company and they could care less about a local potential customer.