Keystone Auto Center

Key West Collision Repair is apparently the rebirth shop after Key Stone auto repair changed their name. I was involved in a three car pile up and my car had to be towed due to front end damage and fluids leaking from the radiator. Since I was trying to get into L.A. with my daughter to attend a concert, I trusted the tow truck drivers recommendation for the nearest repair shop– Key West Collision Repair. They were very friendly and helpful in getting me to Enterprise Car Rental (just up the street) so we could proceed on to our concert). This was on a Friday, so by Monday I had alerted my insurance company and contacted Key West with my claim number and adjusters information. To make a month long repair story short, I was happy with the final results, but the repairs took an extensive length of time. I was never contacted by Key West, I always had to initiate calls to check on progress. The insurance appraisal estimated a 10 day repair unless further damage was found as the car was taken apart. Unfortunately it appeared that nothing was accomplished or parts order without continual prodding in the form of repeated calls by myself. After three long weeks I was told my car would be ready in 3 days. After 3 days passed I continued to call daily to find out when my car would be done and I gave them one more week to complete repairs. I finally called them and said I would need to pick up my car on a specific date and time frame. I called that morning and they had to push my pick up time out a few more hours. I called again as time approached and they said they needed a few more hours. I told them they had 45 minutes and I was headed down to pick it up. When I arrived they just finished cleaning my car up and it was ready to go. The repairs were beautiful, and the staff always friendly. They just needed a lot of prodding to get the job done!

Keystone Auto is closed. They do not work on anything now.

I just got off the phone with the owner, Goffredo, of Key West Auto Collision Center. Goffredo was very personable and welcoming. I decided to call on behalf of my mother who’s vehicle is currently being stored there until insurance gets the ball rolling. She drives a Nissan Versa, and although it’s not a luxury high end car, it’s hers and I wanted to ensure the job was done correctly and in a timely manner. Goffredo came highly recommended by a friend of hers as an honest and dependable business owner.
Upon first contact, Goffredo struck me as a person who really values his customers and recognizes that a business grows based on customer service and loyalty. He continually ensured that we had made the best choice in an auto body shop.
The work has not been started, we’re still waiting on insurance, but stay tuned for another review after work has been completed. I’ll review timeliness, quality of work, customer service and overall experience. I truly believe Goffredo will go the exra mile and give my mother the quality job she deserves.
At this point, I give Key West Auto Collision Center 5 stars and a solid recommendation!

So I got in an accident where I was rear ended into another car and this was the closest body shop. When I first arrived I was in years and the owner informed me that everything would be taken care of and he even offered to pay for ten days of my rental car. I was calm after this but as the weeks went on I got more stressed out. Unfortunately the woman who hit me had horrible insurance so there was a couple of weeks delay due to the lack of effort on her insurances part. So I waited and waited and almost two months later I still don’t have my vehicle. My insurance informed me that they spoke to the shop and said it would be finished by the end of the week. I called to reassure this information and they said my car was finished. I live an hour away and left early on a Saturday morning excited and ready to finally get my car back. I get there and first of all the receptionist or girl at the front desk was dressed like a high schooler at the beach. Short shorts a transparent shirt showing her mid-​drift and extremely visible cleavage. I felt like I was at the Coachella festival. So I paid my deductible to get my car and they give me the wrong car keys insisting that they work for my car. They tried putting me in a different car and when they went to go get my car, he came back telling me that my car wouldn’t be ready for another hour! After all that I went through I was livid! They told me they had to clean it up and I just told them to give me my car as is no cleaning necessary. He then went on to finale give me the truth and say that they still had to fix a fan. Why wouldn’t they check to make sure my car was absolutely fixed before they told me it was ready. As I was there, there was another customer who was unhappy as well with his car that wasn’t fixed either. When I did get my car back my key was bent and it barely fit in my ignition and it was a struggle to get it out of the ignition as well. I had to drive all of the way back down to Norwalk and have the owner fix it. Throughout this whole experience Goffredo (the owner) was very nice and apologized for all of the inconveniences. My car is fixed and looks back to normal but still I am unhappy with the customer service and all that I went through with this shop. Overall I will not be coming back but I am glad to finally have my car back.

I decided to try Keystone Auto Center for two reasons, an oil change and to get an estimate for bodywork I need done. I called to make sure they offered these services and was placed on hold while the person who answered the phone inquired herself. She came back on the line and said they did, I asked if I needed an appointment for the oil change, she placed me on hold to find out and when she came back on the line she said «We are not doing oil changes today, sorry about that»
Really?! I wondered for a minute if they would make an exception if they knew I also needed an estimate for damage caused by someone who hit my car, but then I figured, you can’t get more unprofessional than to refuse select services on select days, no oil changes on a Saturday? Needless to say I won’t be getting an estimate here.

They are super considerate, fair, and speedy in their repairs! I compared and researched prices for my starter replacement and they were more than fair and very accommodating!