North American Power

I’m in north New Jersey and I signed up with North American the beginning of 2013 with a rate (0.0799), which was much lower than JCP&L (0.1032 then). That rate lasted a year and then there was some problem with all the alternate suppliers (all rates supposedly went up) so I decided to stick it out. But North American’s rates never went back down as the supply problem ended and they’ve been sticking me with a rate of 0.1499 ever since, a whopping 54% ABOVE JCP&L’s 2016 rate of 0.9 728. Like Russia, they’re «a party of crooks and thieves.»

Add me to the list of people that signed up for a good rate, let it expire, and they jacked my rate from .059 to .119! Also when the service first started I had signed up for the .059 rate but they initially started charging me something like .074 and I had to call and get a credit issued for a couple months at the incorrect rate. Ultimately I decided to go back to Duke as my energy supplier because any savings I received over the past year were quickly undone by the doubling of my electric rate. I would strongly recommend avoiding North American Power.

First, I cannot believe that in order to place this review I even have to give this company one star! Please count this as a negative one star…
Got a bunch of calls a 18 months back about saving money on my electric bill (PSNH — now Eversource) by switching suppliers. Wow, I can switch suppliers?! I thought it was a monopoly. So the energy delivery is a monopoly controlled by Eversource, which charges us almost $ 80/​month even if we don’t use ANY electricity whatsoever — a total hosing for all NH residents in a certain area! Yay us!
So this company North American Power & Gas LLC is offering rates that are half that of PSNH, so I sign up! The contract runs for a year and then promptly ends. I ask if there are any other savings offers from North American and they say no. So I figure I’m back on a PSNH plan, but no, I’m still with North American Power and they’ve been slowly but steadily raising the rates.
Now the gas bust happens and gas is super cheap everywhere — except in my electric bill! How else do you keep up profits when prices fall through the floor? Keep charging a high rate, that’s how! All these energy suppliers are (for the first time in recorded history) losing money selling cheap electric because gas prices have fallen so low, but North American is charging it’s hold-​over customers a double rate.
So I receive another promotion from another company and sign up in January of 2016! They are offering a rate that is like 7.89¢ and I find that I’ve been charged 15.99¢ for who knows how long! That’s more than double!
Little do I know, even though I have given my approval to switch to this new company, North American can control my billing and hold on to me for up to TWO FULL BILLING CYCLES! Yes, that means that through the entire end of the winter I’ve been paying the over-​twice-​as-​much rate!
So I call Eversource to tell them that this has been done in error and can they please credit my account and make sure that I’ve been switched to the new company I signed up with? Long story short, no they can’t. They have nothing to do with who supplies my electric, they are merely the delivery agent! Can’t even tell you how livid I am at this point! And the regulations that the electric industry got approved contain that in the fine print! Thanks to the Congress & Senate for passing that tasty bit of legislation on to us. So I’ve been paying the highest rates during the highest usage period and I have no recourse! Perfect.
Honestly, I don’t know exactly which company I’m slamming at this point, but none of them can claim to be customer focused.
Face it folks, we’re all screwed with these monopolies that don’t have to do anything to retain customers, just mail out inflated bills and pass you through to collections when you fall short.
For people who think government is a bad thing, remember that government is essentially created to be of, by and for the people — that’s us. Regulating these bloated industries is one important and essential function of our government. And it’s not just electric, it’s also cable tv (broadband internet), cell phone service, you name it. It’s time these huge monopolies worked to earn their customers loyalty instead of holding us all captive!
End rant.

Considering signing up with North American Power? Fuhgettaboutit!

A North American Power agent is going door to door telling them that there is a red flag problem with the meter. That he has been sent to fix it. So he needs your electric and gas bill to «update» the meters. At the same time, to «update» the meters he will give you a document to sign which is a trick so that you sign up to North American Power … If they come to your door just call the police

I’m reading the reviews and tend to believe there is a lot of honesty. Still, this has not been my experience at all. I received the introductory rate (.0799) and it hasn’t changed for 5 months. Although my rate won’t change for another month, they sent me notification weeks ago. They offered me a slightly higher fixed rate if I wanted to stay with them. If not, I would automatically switch to a variable rate (by default, if I took no action) or could switch to another provider. The gift card process was a little confusing, since it was mentioned in the letter, but not the sign up process. Whenever I contacted them via Email to figure this out, they were nothing but helpful and kind. My one recommendation would be to not do the things that other reviewers mention (that didn’t happen to me) and include instructions regarding the rebate (s) when we sign-​up. I hope this helps.

North American Power came to our door and talked my roommate into switching to them. Then at the end they told her to sign, but to sign my name because I wasn’t there but the electric bill is in my name. That is lowdown, skeezy, dishonest and ILLEGAL.
Do not let yourself be scammed by them!

I WAS SLAMMED. I had contracted with another supplier and these unethical people slammed me and changed the supplier to themselves. AVOID THESE CROOKS. Took me days to change back

From the North American Power site FAQ section «We know, this is hard to believe. We expected your skepticism.». And you should be skeptical. As others have have noted they offer attractive promotional rates with «green» energy. However if you fail to renegotiate your terms at the end of the introductory period they dramatically increase the rate. In fairness they do warn you of this up front and tell you that they’ll notify you when your plan is up for renewal. I used a calendar entry to cover myself which came in handy. Upon that calendar entry reminder I wasn’t contacted so I called North American Power and spoke with Kayla. She admitted that some type of «glitch» occurred, agreed I wasn’t contacted and apologized. With the rate going from 7.99 to 11.49 I decided to cancel my service on Nov 18^th. As others have noted it take 1 – 2 (more like 2 because they drag their feet on cancelling) billing cycles to return you to another provider during which time you’ll be paying their highest variable rate. For more information see Wikipedia @
and the BBB’s rating @
.
Upate:
North American Power seems to be keeping my rate at the contracted amount. «Your rate as agreed will be .0799 until your service end date as confirmed by Central Hudson of 1÷12÷2015.»
With that I raised them from 1 to 3 stars.

Beware. Whole-​heartedly agree with everything that was said here in the other 1-​star reviews. I switched because of the mailer I received, some limited internet research, and the apparent credibility of their website. Big mistake and I am kicking myself for being so naïve. First month supply charge $ 0.749/kwh as advertised, which rapidly escalated to $ 0.14 (almost DOUBLE the price of the incumbent utility, National Grid). Total electric bill went from about $ 300/​mo to over $ 500/​mo. Went on for 3 months until I finally caught it and switched back. This company is a scam — nothing more, nothing less.

Buyer Beware!
Wish there were minus stars because this company deserves them for the following reasons and more…
— High rates
— Don’t cancel contract when requested
— Unsatisfactory «customer service»
I called North American Power (and spoke to Carlos) to cancel my service on May 30^th and they NEVER contacted by electric company to put this change through. When I called my electric company (CL&P) they said they’d never been notified by North American Power. How convenient. When I contacted North American Power first they gave me their company bs about 1 – 2 billing cycles. Well, how convenient for them since they NEVER put the cancellation through. When I questioned them they said I never canceled. Hah! Which is it??? I requested they listen to my phone call from May 30^th — which they did not offer to do. It took them days to get back to me and then they came back with the lame answer that when I called I said I was switching my service, not canceling. How convenient! I remember explaining my dissatisfaction to the customer service rep, Carlos, and believe me there was NO misunderstanding what I meant. My suggestion, keep looking.
North American Power is THE worst!

This company is a typical bait and switch energy provider. They offer attractive promotional rates and then dramatically jack up the rate when the term ends with no notice of such action. In addition, they lock you in to contracts that have termination fees. Avoid them like the plague.

North American Power is the biggest scam going. I absolutely can’t believe they are legally allowed to exist. They lure you in with low rates and then raise it quickly thereafter. After the initial month or two you’ll pay double or triple if you sign up with North American Power.
I’ve already written to the Board of Public Utilities to complain about them, as have many, many other residents. I’m hoping they’ll be put out of business soon.
If you have a choice DON’T GO WITH NORTH AMERICAN POWER!!!