Okimoto’s Automotive Center Inc

I went there to inquire about a problem. And I was told I must pay them 100 dollars to look at my car. They seemed to not worry about fixing the car. It’s not like they were busy.

Take your car here from now on. Do not go anywhere else.

I have always brought my vehicles here, actually everyone in my family has, and service is always amazing! They are very fair, and don’t take advantage if you are not car repair knowledgable!

So my car breaks down on freeway and AAA towed me to Okimoto. All I know is that they are AAA accredited with 10% AAA discount but a random auto repair shop out of my home area makes me nervous. Will I be gouged? We all know the stories.
Came away with all positive impressions. Roy Jr. And his team made genuine efforts to see if the cheaper fixes worked before settling on the final fix.
Final invoice was fair. One CON if you’re stuck there for the day– there really is no comfortable waiting room– just folding chairs in reception foyer. Comp coffee was appreciated.

Very thorough and efficient, make an appointment.

DO NOT BRING YOUR CAR HERE!!! My mom recently brought her car here after hearing a noise. After taking her engine out and «fixing» the noise they graciously gave it back to her with more issues. They over charged her and were extremely rude when she asked questions. This is not a professional place and they don’t care about the customer. I say stay far far away!!!

I just had to downgrade my rating from my prior review.
I’ve been going to this shop for decades, but my last experience soured me somewhat. I brought my Tacoma truck in for an oil change and to have the fluids topped off. Because I was about to take my truck on a road trip and I felt that it would drift to the right, I asked them to check the alignment. Their only alignment guy was Jose, who took my car for a test drive and confirmed that it was pulling to the right. After doing a 2-​wheel alignment on my truck, the VSC indicator light on the dashboard was on and wouldn’t go off. Roy Jr. told me that their software wasn’t strong enough to fix it and that I’d have to go to a dealership to get it fixed. I mean, come on! They did something to mess up my car and expect me to take it somewhere else to get it fixed?!?
I actually went to a dealership and saw that the steering wheel alignment was way off to the right. The dealership told me that it was Okimoto’s responsibility, so I went back to Okimoto’s. Jose did another alignment and got the VSC indicator to turn off, but the steering wheel was still pretty off-​centered.
I brought my truck back in the next day and asked Jose to take a test-​drive with me. He refused to drive my truck, insisting I should drive it. I told him that I wanted HIM to see the problem but he kept insisting he’d be able to see it fine. During the drive he seemed completely apathetic and said that he’d let ME adjust the steering wheel to where I wanted. This told me he wasn’t interested in finding the problem, but instead just wanted to shrug off the responsibility. After this visit, the steering wheel is better, but still not 100%. After driving it for the past 2 months, it feels like Jose had adjusted the toe a little too much to the left to correct the original pulling to the right.
All in all I was pretty disappointed with the service I received on this last experience.

received great service when I had a appointment for alignment, then I stopped by for a simple question and they really didn’t want to help me cause he was eating lunch at the counter. But he was still answering phone calls.

If you like quotes that are one price and a repair that’s another, then you’ll love it here! If you like taking in your car for one thing and finding out you mysteriously need all sorts of other repairs, then Okimoto’s is the place for you! Avoid it like a plague! Plus what kind of auto repair place is closed on the weekends? Closed Saturday and Sundays.

Another good experience here. Roy Jr, is the best.
Not sure why Michelle P’s dad has a bad experience. I have been going here for 10 years with only 1 bad episode. Many many times they go above and beyond the call of duty. A few times he has advise me against expensive repairs and he was right.

I took my vehicle in to Okimoto’s after the dealer was unable to diagnose a problem, wasting my time and money. Within one business day the mechanics at Okimoto’s were able to both diagnose and fix my vehicle. I will never go anywhere else.

THIS PLACE IS A SCAM! BEWARE!
If I could give a negative star, I would give a hundred!
This place is wall-​to-​wall scam. My dad took his 1990 Ford Aerostar that has been in perfect condition since he bought it in 1990 to this place recommended by AAA. All it needed was a simple alignment — nothing fancy & nothing else. My dad paid $ 50 and was put to wait in an office where he heard the owner on the phone with different customers complaining & his reply to each one was their car battery was bad. Ok, nothing to worry about, just yet. The owner told my dad in order to do the alignment he would need new tires and there was a place down the street. Ok, yes he did need new tires so he went & bought them. My dad noticed the whole time the van was up on the lift the car lights were on — using up unnecessary battery power. Once the so-​called alignment was done and my dad drove faster than 10 miles & tried to brake the van pulled real fast to one side. Now my dad has worked on all of my family’s cars for years and knew this was BAD.
He went back and told the «owner» (notice I used quotes — owner is good of a word to use) the problem. The «owner» said he’d have it checked and asked for the keys. He gave the keys to one of the workers & my dad followed him. The guy got in the van, turned it on and began to turn the wheel from side to side like a 2 yr play driving. My dad asked him if he was the one who was going to test the alignment issue. The guy said no and pointed at someone across the lot. My dad upset already, told the guy to get out. My dad went under the car, not feeling very safe in his own car, and noticed on one side of the axle the metal was severely scratched as if the wrong tool was used — leading to these guys don’t know what they’re doing.
Both times my dad was there, people were coming in & out complaining out battery issues. It seems like this place pretends to work on people’s cars while destroying the battery and other parts so people are forced to go back & have more money stolen from them. They «owner» offered to refund the $ 50 but that wouldn’t change the fact the alignment was practically destroyed.
A place recommended by AAA should have a better reputation. I will make sure the word gets around about this scam artist as well as other places like it that take advantage of people.

My family and I have been taking our cars to Okimoto’s for years. Their specialty leans towards Honda and similar Japanese car models. Everyone is very kind, trustworthy, professional, and honest. I have always felt that they have looked after my car and my parents’ cars over the years.

We have been going here for 20+ years. If you are looking for a mechanic you can trust, will not try to add-​on work that is not needed, is AAA-​approved, is reasonably-​priced and does excellent work, take your vehicle here.

good customer service! they even gave me a ride home while they fixed up my car. i have no complaints. :)

So let me dispel all the rumors that this lezzie is hardcore butchy, because I really missed out on that gene. Although I wish I knew how to work my car, I’m sorry to say, but I have to go to the professional especially if i want to keep my prized possession looking good– my hands. I don’t want to break a nail.
OK, my real prized possession– my ’67 Camaro.
I discovered this place through word of mouth thanks to a team mate of mine on the swim team. My beloved ’67 Camaro was starting to show some serious signs of aging. I’ve been to different shops and as I say– I’m not going to let the grease monkeys grease me out of my hard earned money. So it was definitely difficult to find a good mechanic and an honest mechanic. Somehow, you don’t hear those two words too often.
For years this automotive center has built trust within the community that surrounded it. They even had some folks driving their cars for miles to be serviced here. I would say that prior to the explosion of the internet, this place had created a network of loyal customers. That was how I heard about them.
Any of my mechanical needs have been dealt with here and I am just glad that Rusty, the owner’s son is an honest man, because he’s made some serious recommendations about my car that I know if it was any other shop, they would’ve just racked up my bill.
Family drama unfolded and Rusty left the shop and started his own down the street. Let me be the first to tell you that Okimoto’s was always booming with cars and when Rusty left, a majority of his customers left and followed Rusty. I was one of them.
I loved you guys, until Rusty’s older brother came into the picture.