Shell

Worst car wash ever. Ever!!! They have little to no water pressure and don’t use soap. WTHeezie? $ 9 to get spots on my car.

Was really disappointed in their policy. A bit of advice. Don’t use their carwash! One of the worst! It didn’t clean, left water spots. I complained and asked for a refund or a re-​wash. The girl behind the counter was very professional and courteous. She called the owner to resolve the issue. The owner responded by saying that the car wash would be checked for any errors. Not good customer service. Never going back when you don’t work with your customers and it’s all about the money! So what else is new?!

I bought a car wash, then discovered that the line was four cars deep and I needed to be somewhere. I saw that the code was good for a week, so I figured I would return. Life is busy so I was not able to return until the 7^th day. I got there 20 minutes late. The code didn’t work. the clerk, in spotty English, tells me there is nothing that can be done. I normally don’t care about the language thing, but the neighborhood is pretty mixed and it’s on a really busy intersection. If I wanted crappy service with a language barrier I would have gone to the no name station run by Eastern Europeans and saved 10 cents per gallon and not wasted 10 bucks on a car wash.

The gas prices??? Some days it’s a good deal, sometimes, not so much. I kinda pump my gas with my head held higher when I use my Ralphs card, knowing that I’m saving a dime every gallon. Gotta save somehow, right?
The car wash… I had an incident at the car wash. Actually, *in* the car wash. And before the car wash… And after the car wash… Oh, this car wash…
I used my bank card to pay for a car wash at the wash terminal (did not buy gas). I didn’t get a receipt (big no-​no!!!) I go into the car wash and everything is going good for about 2 minutes when the car wash stops washing my car (big oh-​no!!!) I try to call the Shell number that Unilocal*provided cause 411 couldn’t give me the right number. I figured if I’m still in the car wash that there would be proof that, well, I was getting my car washed… Call couldn’t go thru.
Frustrated, I go and park my car half-a$$ed and water-​beaded up in front of the Snack Shop and go inside where I try to speak with Luis. I’m sure he’s a nice guy and a hard worker, but he just didn’t have any answers for me. None whatsoever. Well, he did give me the correct Shell number and the name of the manager, Monica.
I called Monica, she was cool and helpful. She told me to bring a copy of my card statement, and things will be refunded. Easy as that.
Bottom line: If you have a Ralphs card, use it at Shell Gas Station. If you need a car wash at Shell Gas Station, do so at your own risk!!!

Decent gas prices (sometimes pretty darn good) AND you can get cash back without an extra charge! That’s important to me on the weekends.
Convenient, pump gas, get cash back with no extra fee, pick up a coffee, and go!