Smart Cycles

These guys are awesome! Willing to go the extra mile for the customer… Stayed an extra hour to fix my tire, friendly service, honest… Would recommend to anyone looking for the best bike shop around!

Riding my 3^rd bike from Smart Cycles. 6 of them including my kids. Alex (owner) is very accommodating and I have only had the best experiences getting my various bicycles serviced. There have been basic tune ups and serious repairs over the years, they are always very attentive and patient as I am just a rider, not a mechanic. All of my kids were treated great and we have all been successfully matched up with bikes suitable for our size and abilities. Great place to shop, they take all the worries out of picking out a bike and prices are competitive whenever I have had repair issues! Thanks!!!

The absolute worst customer service I have ever experienced!!!
I’ve been to this store a few other times where I’ve purchased tubes, tires, and an iPhone mount for my bicycle. No real complaints, until this most recent visit. I wait in line with one customer in front of me and one behind me, and all I need is a bolt for my frame. The sales man said that I could go down to my local hardware store for this item and that they could better match this bolt. I asked «don’t you carry any bicycle hardware»? His response, «we do but I have other customers». Apparently if your only in there to spend $ 1, you won’t get any service, let alone «good» customer service. A prime example that this business has forgotten what good customer service is all about. It’s a shame because I’m in the market for a new MTB. They didn’t want my $ 1 sale, so I certainly won’t give them my $ 3,000 sale. If good customer service is important to you… this might be a store to avoid.

Weirdly unfriendly vibe, like the salesperson didn’t really want to sell me anything or make real suggestions. It wasn’t like I was poorly treated or actively ignored, it’s more like I was being gently dismissed.

I have used this store for over ten years. They have excellent service. They have kept several used bicycles (one over forty years old) going with no complaints. They never tried to sell me new equipment or unnecessary gear, and genuinely are interested in helping each customer fully enjoy the sport.

Have bought a few bikes here. Outstanding service every time

RIP OFF. Unless you have cash to burn, don’t go here. I had a simple tune-​up and they replaced a $ 5 brake cable — $ 102!!! For ½ hr of work !! $ 200/​hr for a bike mechanic! Really! Forget this place and try somewhere more reasonable.