Sono Field House

We enjoy The SoNo Field House in the Summer, Fall, Winter, and Spring for training, league play, tournaments, Camp, and organized sports. Many of my friends ask why I chose The SoNo Field house over our many other options in Fairfield County. I direct them to my review of Overtime Athletics within The SoNo Field House. It is exactly the same. It has to do with the staff. Both companies have staff members that care about my child. He has learned so much about different sports because they are able to handle multiple children at the same time giving him individual direction and training when needed. I love the ability to pay online and email blasts of the upcoming clinics ect… Bathrooms are spacious and very clean. My only tip is when you see the email about a clinic or camp that you want jump on it. They often give early
bird deals.

Unfortunately there is not a no star option.
I rented space at the Sono Field house for my son’s first birthday. The morning of the party no one showed up to let us into the venue. At the last minute I was forced to contact my 70+ guests to let them know the party was moved to my house. I had about 30 minutes to throw a party together in my backyard.
As if that wasn’t bad enough, I had to email and call multiple times the next day to even get a response from the event coordinator. She replied in the form of an email (seems to me a phone call is more appropriate, but ok) apologizing. I was told I would receive my refund of the payment I made in FULL, within 10 – 14 days. That never happened. It took multiple phone calls/​emails and me even going down there to get a refund credited to me. When I was there the manager wouldn’t even come out of the office to apologize in person.
Sono field house not only has the most incompetent, unprofessional event staff I’ve ever encountered, they are also cowards. I’m a reasonable person and with me an in person apology goes a long way. I never got that. I would never recommend Sono field house to anyone considering an event.