Target Optical

I came here to bring in my frames for new lenses! the staff was extremely helpful in helping me chose which lenses would be the best for my budget. I had them back and done within a week and even came with a case from Armani exchange even though I didn’t bring in my glasses with a case! I would definitely come back

Horrible, rude, unprofessional. Went in to have some glasses repaired and was told to wait due to not having a staff member available and being «busy». Waited and waited and Lina (the person i directly dealt with) answered phones and merely walked around as if we weren’t present in the room! That did not consist of being «busy». Definitely wasn’t expecting this kind of treatment. Will definitely be contacting management.

I just ordered my glasses but price wise they seem about on par with all other local optical places. I guess they don’t staff well here, there were two workers when we first arrived but then one went home (it was 4:00 pm) and I guess there is only one for the evening shift which to me would seem like the busy time. I remember thinking the same about Target’s photo section (where they take portraits) and wondering why they don’t staff better considering their prices.
We will see how long it takes to get our glasses, we were told 10 – 14 business days so that sounds like 3 weeks to me. I will update when i get the glasses. They REALLY push the $ 30 ‘accident’ policy for your glasses but since they don’t offer replacement if we lose our glasses (which is what happens unfortunately) then I didn’t want it. We don’t usually break our glasses but I can see us losing them. :)

I came to this target with a friend who was completely dreading the fact that she needs glasses. We just so happened to be shopping at this particular location when she decided to make an appointment for her eye exam. To our surprise, there was no wait and the doctor was able to see her right away.
After much browsing, my friend emerged from the exam room and confirmed my suspicion – she definitely needed to wear glasses. The sales associate, Gina, helped us as we searched for the right frames. Gina was warm, friendly, and hilarious as she joined in on me teasing my friend for «joining the dark side». Gina was also kind enough to give us both towelettes to clean our glasses :)
My friend LOVES her new glasses and we will definitely be returning for my boyfriend, who is also in need of prescription lenses.

I didn’t have any intentions of buying sunglasses. I just went in with my friend to pick up her RX glasses.
I was trying on the RayBans and fell in love. The ones that I’ve been eyeing were there for less than I’ve seen at the mall. Gina was so patient and helpful with us. She was friendly and wasn’t in a rush. She gave my friend and I great customer service. She was very pleasant and sweet. My friend bought a pair of RayBans too. Thank You so much for your help Gina! :)

Had an eye exam today for contacts and glasses $ 80 if you have AAA. Dr Lee was great, he explain everything and answered all my questions. The staff at the actual frame store was great as well. They took the time to answer my questions and let me know of the best frame for my budget. Decent selection of frames. Glad i went there.

Bad Dr. Lee at Target in Norwalk.
I went to him for my annual eye exam (for contact lenses). I had to return to get an adjusted prescription — AFTER buying a few boxes of lenses since my vision was WORSE. What a waste of time and money! This guy DOESN’T LISTEN to patients. I misplaced the adjusted Rx, so I called his office for a copy AND THEY SAID he never gave me an adjusted Rx.
I gave up on him and am going to the good doc at Costco. Better service. Better price. And you don’t have to wait 2 mos. for your contacts or eyeglasses. AND they don’t lose your prescription.
*Don’t go to «Dr.» Lee.

Dr. Lee is awesome but the other employees not so much. I came in for a consultation in the beginning of march and ordered a supply of contacts. I believe one of the workers there with braces (i dont remember her name) told me it would take 10 to 14 days. I left, called two weeks later and the call got disconnected or the guy i spoke to named Jesse hung up on me.
i was running errands and didnt have time to call back. Then i called a week after that and told her it had been 3 weeks and stil no call. I spoke to the same girl the following week she told me to call back because she was with a patient.
i called another friday and and she told me that if i hadnt gotten a call yet it was probably because they hadnt been in yet and to just wait for the call –_​–
i called back three days later and it was the same girl. i asked her if they were in, she told me if i could call back later because the system was down. At that point i was fed up already. it had already been a month and she kept giving me the run around. So i said to her «cant you check in the back and see if theyve arrived.» She checked and found my contacts!
her excuse was they had the wrong phone number on file which did not make sense. It did not make sense because a week after my appointment they called my cellphone asking if i needed to make an appointment because i had missed it. Which i had not. I used to recommend all my friends and family here, after this i will not be doing that any longer.
Im sure if that girl would have been more helpful i could have gotten my contacts on time. When i called the last time she told me they had been ready march 20^th. my appointment was march 14^th. I picked them up April 14^th.

I was recommended to Dr. Lee by friends and coworkers. He is a
a Great & Wonderful Doctor. Me & my daughter had our Appt. on March 1, 2014 and were there for about 3 hours including Exam time and picking out Glasses, which we did take our time in. So after spending over $ 500.00 our glasses were promised to be done in 4 to 7 days which I thought was Great, but turns out my glasses were NOT ready till 3 weeks after. Between the time I left there to when I picked up our Glasses it was a Total disappointment with their Customer Service !!! They did not know why our glasses were not ready for days or weeks and they kept blaming each other or blaming the place that makes them. I called them so many times and got no where and they did not return any of my calls and I can’t believe how highly they came recommended !!! I will never ever return here but ONLY to see Dr. Lee, the Mgr. Olivia said she would make it up for all this bad happenings and I still waiting on that !!! Horrible… Horrible…Horrible Customer Service. :-(
So me & my daughter went back and Olivia was there !!! So I spoke with her and I am very happy to say she made up for all the nonsense and I’m now so very satisfied !!! THANK YOU OLIVIA !!!

Dr. lee is very professional and answers all questions. Office staff very friendly and helpful.

I’ve been going to Dr. Lee for eye exams at this location for a few years now and I’ve been very happy with his services. Also, eye exams at $ 49 for glasses (I think $ 79 or $ 89 for contacts) is a bargain!
I haven’t had trouble setting up appointments and they also take walk-​ins. However, it’s best to call in advance as the doctor isn’t in every day.
He’s very nice, polite, and most importantly he is very receptive to questions and I learn something every time I’m there. The staff is also friendly.
The selection of frames is pretty decent, but the basic lens scratch REALLY quickly, next time I’ll just spend a little more on the scratch resistant. They usually have some random deal going on, so take advantage if you can.

Great selection on frames… They have the latest tends; Ray Bans. DKNY, Lucky Band, Vouge… The service is great… I love my new DKNY sunglasses. They also do eye exams. best prices in town.