New England Spas

I just finished purchasing a hot tub in the Norwell Store. I was fortunate enough to have Kevin Drough as the salesperson. He handled every little detail with such excellence that everyone going in sales should take a lesson from Kevin. He went above and beyond just the sale. He took personal time to help me measure the space I needed on my deck. He helped me to get delivery when delivery times were next to impossible and then he has walked me through the maintenance and other questions that I have had. Also, he is very knowledgeable about the products that he is selling. Give Kevin a 5 star for sure.

We purchased a high-​end spa from these folks — and can’t say enough good things about them. Norm, the owner, seems to take it as is personal mission to make sure every customer leaves happy.
They were patient enough to explain all of the various decisions to be made. They gave credible and honest information, but didn’t push us in any given direction. Indeed, they seemed completely focused on making sure we made the right decision for us.
They recommended the right electrician to do the wiring and consulted with us on preparing the site. The spa arrived quickly, was set up efficiently, and we were up and running the same day. The installation team even cut up the boxes and bagged them, ready for trash pickup.
And the spa? Fantastic. We’re using it basically every night. And the team at NE Spas has been very helpful in consulting on chemicals, water quality, and the like.
Five stars all the way — recommended.

Don’t bother trying these people out. We paid for an installation and removal service for a spa cover and received nothing but headaches. We were given excuses for why each time the removal of our old cover was not done. The second time they came to remove the cover they left the remaining bar and trash on our front lawn. We only asked for the respect of what we paid for and this is how this company respects you. They don’t care. They offered NOTHING in return for their late and poor customer service. OH WELL, nothing we can do about it; don’t inconvenience us again is their attitude. Stay far, far away from these people. They feel they are the only company around. Do your homework. New England Spas is the worst company out there, PERIOD!

We purchased our Spa almost 5 years ago and absolutely love the product. Our outdoor spa is most definitely not a materialistic item, it is a part of my family. We are heavy users, therefore with that, comes upkeep, patience, and damages. Here are my pro’s, con’s and suggestions.
Pro’s:
1. The hot tub itself. It is no secret that we purchased from the best of the best.
2. The sales associates definitely know what they are talking about. Listen to them.
3. Find a technician who you relate too, who will be honest with you, and who you trust, and just use them. We have had a few come out to our home, but Joel Torres was the first one that we feel showed us that he cared. He went the extra mile to not make us feel like complete idiots when we made a pretty large mistake with our maintenance. Now we call him directly with any questions, comments and concerns, and he gets back to us when he can, which puts our minds at ease. Honestly, if you need a technician you can trust, who will not nickel and dime you, and will make you feel at ease– do not ask for any one other than Joel Torres from the Norwell location.
4. New England Spas will come out to your house to help you with pretty much anything which is nice, sometimes it takes a while which can be frustrating, but you can purchase a service where it is automatically done and worry free– which I think I will look into.
Con’s
1. The sales associates are not OVERLY helpful and friendly, They aren’t rude by any means, they just give off that «I know everything about spas, you obviously do not, and you are obviously not here to buy» attitude. When my husband and I went into the store for the first time, and we knew we were going to buy, it wasn’t until we told them that, that we felt they started to be overly helpful. Being in service myself, a little extra mile goes a long way in my book.
2. Service orders. If anything goes wrong, you have to put in a service order which can sometimes take a VERY long time to get fulfilled. Once you are assigned a date, you must make arrangements to be home. You can’t chose your own date. So, be patient, they will eventually come and it is better to have them handle the situation especially if it is under warrenty.
3. You can’t really call the store to ask a question. They do not answer the phone unless you call someone directly. (Again, find a technician you like (Joel Torres) and get on their good side so if you have a quick question, you can ring them up to run something by them. If you call the store, the phone rings and rings, and you get an answering service which they will call you back.
Suggestions:
1. Do not purchase a tub with a stereo system. This was the biggest waste. We have had it repaired a few times as it kept malfunctioning, and then realized it just wasn’t worth it. WE keep our spa outside on our back deck, and until we install an outdoor speaker system, our mini-​bose sound dock does the job just fine. The stereo speakers end up under water when there are more than 2 people in the tub, which leads to the speakers being blown. The remote doesn’t always work meaning you would have to get out of the tub in order to change the station, or song. Save yourself a few hundred dollars (that you can use on chemicals) and go without the stereo.
2. Use the chemical coupons! Don’t wait until the last minute to purchase chemicals, otherwise you will have to buy at the store– which is over priced. If you have time, check Amazon– they are about 7 – 12 dollars less than the store. The sales associates even TELL you that.
To sum it up, only 4 stars because I feel the customer service could be a little bit better. Other than that, great product, must be patient with it! If you can afford it, purchase a maintenance yearly plan so that you don’t have to worry. Find a technician you like and just enjoy! One of the best purchases I feel I have made throughout my entire life! I wouldn’t go anywhere else to purchase a spa! I look forward to a long relationship with New England Spas! Thank you!

Great store in Norwell. I bought my second hot tub here. They listened to my needs and sold me a great hot tub at a great price. Delivery was on-​time and the setup went perfect. They supplied me with the right chemicals and walked me through the easy care and maintenance of my tub and were helpful when I vcalled back with an electrical question at a later date.
If you want a tub, stop here and ask for Rob Cotoia. He gets the job done for you.

I purchased a Hotspring hot tub last month and had a miserable experience with the install. The tub looked distressed and had rust around the motor. It also kept flipping my breaker and shutting down. Why did I allot 4 stars? Because the customer service was incredible at NE Spas. They acknowledged the problem and immediately swapped out the tub for a new one and made things right with a store credit. It’s now been two weeks and I am using my new tub daily and loving it. I strongly recommend any company that stands behind its products the way this company did.