I’ve used this office twice now — both times emergencies — and both times, the staff here have been wonderful: highly competent, friendly, and accommodating. 1. Needed to fly a high-value item across the country, with no time to spare. The guy behind the counter really took the time to answer all my questions about the different rates, as well as helping me finish up my frantic packing job — all while cracking wise with the(pretty freakin’ funny!) jokes. :D 2. In the middle of a snowstorm, I had flowers(HIGHLYPERISHABLE) waiting for me at this station. With traffic being understandably slow, the woman behind the counter not only understood the delay, but met me at the door with a smile and a warm«Happy Valentine’s Day!» Considering how bad it can be to deal with these large corporations sometimes, it’s a wonderful breath of fresh air when the employees«in the trenches» end up being such a genuine pleasure to work with! Thank you for great customer service!