I wish I could give TW less than 1 star because they don’t deserve a star. I moved to CNY several months ago and I was surprised at the bad service and high rates. I paid over $ 100 for cable and internet. I have to reboot that cable modem and my TV cable box on a weekly basis. Calling customer service does nothing. They just ask you to reboot which takes 20 – 30 minutes by then the program you are watching is over. Their equipment is old. Their monthly charges are ridiculous. $ 34.99 for internet + $ 5 to rent modem + $ 10 for wireless! What the hell is $ 10 for wireless after you have paid for the internet and modem? Are you running invisible cables from my modem to my computer/TV. Such a scam Everywhere else I lived, I had Comcast — excellent service. Never had to reboot my boxes. $ 60/month for internet and cable. Being a cable customer for 20 years made it difficult to cut the cord. Well! I finally did it. Cut my cable bought a Roku for the price of one months cable bill and I could not be happier. No more monthly cable bills! Woohoo! Have not paid for Netflix or premium. The free channels are more than I can handle and better shows than TW. I watch shows at my convenience instead of cable programming. I can even watch free Indian movies and listen to Bollywood music The worst part of TW service is canceling the service. I emailed and called TW several times. They transfer you from person to person and then leave you on hold for 45 minutes+ to discourage you from cancelling. You have no choice but to take off from work, drive 15 miles, do it in person.