Edible Arrangements

I had an amazing experience with this location. On Mother’s Day the flowers I ordered was not delivered and I desperately walked into this location to order something for my mom.
The lady that helped me was amazing. She was able to get an arrangement delivered that same day in NH. And I walked away with some chocolate covered strawberries to being to her. The arrangement was delivered timely and on that day.
Edible arrangement saved my mothers days.

Wow, what a negative 1^st experience … ordered item for Valentine’s Day with Quincy location … a week later recipient told me it nothing arrived. I emailed Edible Arrangements, no reply.
A week later, I contacted customer service online who advised my order was sent from Quincy to Norwood location … um, ok? Was also advised I had to call that location. So much for «customer service». I called Norwood location. They claimed the delivery was declined. They never advised me … and I highly doubt they would have unless I called.
Did not offer a refund due to non-​delivery, but offered a store credit … useless to me because I live an hour away and know no one in the area. Called credit card company to dispute.
If they had called 2 weeks ago advising they were having a challenge delivering the item, then it could have been resolved. Me having to find out they didn’t deliver two weeks later leads me to believe they’d have never let me know.
What ever happened to «customer service»?

My daughter has been wanting an Edible Arrangement for a while so I stopped in to check out the selection.
This is a very small place but they offer samples and have very cute practical gifts.
I ended up getting a small mug of fruit. The choc covered strawberries were yummy and actually we loved all of the fruit.
It is a lot of fun and although it can be pricey I like them better than flowers.
I have wanted to order some for others but have found them hard to order for delivery if the store isn’t close to where your friends and family live.
Other than that I would order them more often.

I ordered choc. Covered strawberries at 11:30pm on Dec22nd and they were delivered by dec.23^rd at 9am. Fantastic service! I am very appreciative! My grandparents said the strawberries are delicious