Hackney Horse and Carriage

I would give 6 stars to Kim and her team if I could! First, the carriage and the horses were beautiful, guests from my wedding cannot stop talking about how awesome my entrance was to my wedding ceremony. Next, Kim was so communicative, professional and flexible of last minute wedding changes. Lastly, it was so romantic to drive away on a carriage with my new husband after the ceremony. If you are on the fence about adding a horse and carriage to your wedding, just do it, you won’t regret it!

Wonderful service from start to finish! Kimberly was very responsive and accommodated to our requests with ease! The carriage was decorated beautify and Tango our horse was such a sweetheart!

Kimberly and her two beautiful black horses brought my family and I to the ceremony site, and then my husband and I to our reception. It was astoundingly beautiful. The stuff of a fairytale. When I left the house and saw the horses, carriage and Kimberly for the first time, all so elegant (black beautiful horses, black carriage, Kimberly dressed in a back jacket and hat and gloves despite the July 18^th, Silicon Valley heat) I had to do all I could to not burst into tears and mess up my makeup. My wedding goal was to keep things simple, elegant and from the heart, and having Kimberly there with the horse and carriage made the day exceptional. I cannot thank her enough for her professionalism, they way she treated my family, her horses, the carriage was in impeccable shape. I would not have changed a single thing for the world. Thank you for making our special wedding day even more magical.

Ive seen them at many indian weddings. Usually, for an indian wedding the groom comes in on a horse with his close family and friends dancing around him, this is called a baraat. There is usually a drummer and dance music. Every time I’ve seen them they’ve had an elegant white horse named Kaleph dressed in traditional indian clothes. Their horse is always so calm with all of the dancing and music going on and he’s people friendly. I would definitely recommend them.

Yep. trouble. Has horses unfit to ride but makes them drag carriages around. I saw them and was totally disgusted. Her horses are old, especially the white one who looks sad. The hooves are cracked and overgrown. She has no help except for a fat old lady with brown hair who smokes around them. You would think someone who has a business would treat these horses better and provide a nice house for them instead of leaving them in a dried up pasture with no food.

They did a great job at our Indian wedding! Kim was very efficient with emails and phone calls. It was all very smooth and easy. The horse was so wonderful and the décor looked great. They were on time and everything went as planned! Thank you Kimberly!

This is the worst customer service I had ever received. Kimberly needs to undergo some serious attitude adjustments. We had booked her much in advance, but the check got lost in the mail and we didn’t even receive a phone call to say they hadn’t gotten the check. It WOULD have been the greatest 16^th birthday ever, but she DIDN’T SHOW UP. It absolutely ruined my party and despite my frantic phone calls, she would never EVER pick up, even for a week after the party. She is still sending us nasty emails saying that we need to take responsibility for «screwing up your own party.» I just received another email from this sweet lady «Sorry but WHO left a SIXTEEN year old resposible to negotiate? NOT ME. I have FOUR emails on file to that brat. You are definitely going to pay now. Thanks for your emails!» This email actually really hurts my feelings, I was not the one responsible for losing the check in the mail. It hurts a lot. I barley even know this woman and she has called me a spoiled brat… thanks

My friends surprised me with a carriage ride for my birthday. Not only was the carriage beautiful and comfortable, Kimberly could not have been nicer and the horse was amazing — so calm and gentle and unfazed by the traffic or my screeching son.
Would definitely recommend!

TERRIBLE TERRIBLE company. If you need to rent a horse for your Indian wedding, do NOT go through this company.
The week prior to my wedding my planner received an email from Deena, the owner of All Seasons Carriage Company, that their white horse had passed away. This was extremely sad and my planner sent her condolences. She indicated that she had contracted a horse out so that we would have a horse at our wedding. This horse was from Hackney Horse and Carriage.
The horse arrived and was probably a bit too small for my tall husband. It seemed uncomfortable and needed to stay away from the crowd (this is not normal despite what they say). He seemed to be scared of the dhol and although he may have been a parade horse he was not fit for an Indian wedding. My planner and husband were both uncomfortable and after my husband became frustrated from being so far away from the crowd he got off of the horse and just walked the rest.
I called Kimberly, the owner of Hackney Horse and Carriage, and explained to her what had happened. She was quite possibly the rudest woman I have ever spoken to. I also questioned why she originally told me she was booked for my wedding date when I had contacted her months earlier. She indicated that she didn’t want to rent the horse to me because I «haggled» her about the pricing. Please note that I spent $ 850 for the horse when I booked with All Seasons Carriage Company. Kimberly’s pricing is $ 400 for the first hour and $ 100 for the second hour. Why on earth would I haggle someone about that pricing if I ended up paying $ 850 for another horse? I also have emails showing that there was not once where I complained about the price.
Kimberly made $ 850 for something that she would have originally charged $ 500 for. I think it is absolutely ridiculous to treat customers in such a rude manner just to make $ 350. I don’t feel like for the services she gave me it was even worth $ 500. It was quite possible the worst company I have ever worked with and Kimberly truly needs to go through some sort of customer training. She actually hung up the phone on me. I don’t think this any way to treat any customer, especially when the services they received were poor.
At this point I could care less about the refund. It is more about the principle of how this company runs their business and treats their customers. This is an honest review and these two companies were the worst vendors I worked with throughout my entire wedding. I hope no one has the same experience I did.