Ignacio Auto Service

Ron was super friendly and squeezed my car in to get fixed overnight. He and his crew did a great job fixing my lighting issue.
His customer service was friendly and professional.
I will be bringing my jalopy here from now on for whatever things I can’t fix myself.

These guys are great. Very honest, didn’t try to do any work that I didn’t need. I had them do the 100,000 mile tune up on my car and they essentially set me up for the next 100,000 miles. I highly recommend Ron and Marcell!

Own a 2005 Chrysler 300 — 87,000+ miles — love this car — engine just purrs — don’t even know it is on when you are inside the car. Never had a single issue/​problem. A few weeks back, I noticed a very slight engine cough on acceleration — not like a spark plug miss — just a little rough air — no loss of power — just ever so slight roughness. Had a ‘soft code’ pop up on the dash. Heck, while I do have low mileage, I understand parts simply wear out over time.
Am not from this area — took it to AutoWorld Dodge Chrysler Jeep just north of Petaluma. Service rep worked with me — diagnostics found the code for bad EGR valve — needed replacing — sounds fair — would be the cause of the stumble as the valve stuck — simple wear and tear. Would involve the replacement of the EGR valve, two gaskets — while they had the manifold off — made sense to replace the spark plugs due for a change at 90,000 miles and would replace the air filter. Estimate was $ 780+. They did not discuss the remaining items listed on the 90,000 service i.e. PCV valve replacement, etc. Would have made sense to you’d think. The service rep went on to explain I had a more pressing issue — I needed a rack & pinion replacement — had a leak — would run an additional $ 1,500 dollars. Went onto to say the engine also showed two leaks on the cam (???). Also needed a transmission flush. Reminder, I went in for an ever so slight acceleration cough and was headed out with a diagnostic code EGR valve replacement — and a list of other issues needing ‘immediate attention’. Steering — no problem whatsoever — could turn the steering wheel with one finger — no leaking residue under my car at any time — I know because I look each time I back up my car. This trip had blossomed to somewhere in the neighborhood of $ 3,000+ in the time it took for me to have a couple cups of coffee while waiting for the results from a mechanic I would not meet unless I pressed hard to do so. None of this set right with me. As a woman, I have dealt with my share of auto issues/​service reps through the years and this one really pushed a few buttons. Talked with my family — my husband is south — I travel north for business — my car came with me. Did a bit of research — the internet is a marvelous tool — Googled ‘Rack & Pinion — Novato, CA’ — up popped Ignacio Auto Service. I read the other contributors comments — searched Unilocal,etc. Liked what I read. Had some time and so called. Marcel answered the line — late in the day — I didn’t realize I had called so close to days end — apologized to him, said I would call back the following day. Marcel said he had the time to talk — no rush. We began our conversation and I was essentially given a masters class in the areas AutoWorld had brought to my attention. Marcel very pleasantly assured me I was in no danger of suffering a stalled car on the freeway, etc. I made an appointment for Monday of this week — took the car in and went to work. Marcel found the same diagnostic code — bad EGR valve in need of replacement — exactly as he had described — he also suggested we do the 90,000 mile service since we had that manifold off — PCV valve replacement, air filter, EGR valve and two gaskets — with labor and parts, came to just over $ 650. He would check every inch of the car — top to bottom. Importantly, let me tell you want Marcel did not find. He did not find a leak in the rack and pinion, what he found was less than an half inch of old residue — which is exactly what one would expect from an almost 8 year old vehicle. Marcel found no other leaks of any kind not any other additional problems — nothing. He did suggest that, come summer’s end, I would need a new set of tires — which I knew. Tell you what else I knew, I was in the very capable hands of honest and fair businessmen who ran an ethical business based on character, truthfulness and deep knowledge of their trade.
Met the owner, Ron, when I picked up my car. I adore this car — always have — runs like a tank and purrs like a kitten. Tell you what else; Ron and Marcel have my business going forward. No one else will touch my car. How refreshing — how novel in today’s world. Honest, fair, truthful, extremely knowledgeable professionals. Wow — I am the lucky one. You surely will be too — I highly recommend Ignacio Auto Service for any and all of your vehicle needs. Feel like I hit the lotto. My sincere thanks to both Gentlemen.

Marcel and Ron at Ignacio Auto Service are amazing! The couple of times I have taken my Corolla there, these guys have gone above and beyond to make sure I am taken care of. When I had to leave my car for the day they even drove me to and from work even though I could have easily walked. And when Ron was across the way getting coffee he stopped by to make sure everything was still going well with the car since my previous visit. I agree that they are always honest and dependable!

Marcel and Ron are the real deal. I have brought my Cummins mega-​cab, Ford taurus, BMW 5 series in there… all with superlative results. You want an honest shop? You found it.

As a woman, I needed to find an honest mechanic. I found him! I have been taking my car to Ignacio for years and haven’t found any reason to go anywhere else. If you are looking for an honest mechanic with reasonable prices? you found him! I highly recommend Ignacio Auto Service.

I recommend Ignacio Auto to anyone looking for a great repair job with a straight competitive quote. I have owned four Subaru’s in my life and I’m a dealership baby! I used to believe in my extended warrantees and the service I received from my local dealer after the sale.
I found myself needing a quick brake job and an honest quote. I was on my way to a Giants game and had a business card of Ron Mills, owner, from a good friend of mine who encouraged me to have my service done by Ron and his right hand man Marcel. I stopped in without an appointment and Ron and Marcel took care of it in less than an hour. That was over a year ago and my brakes are still going strong!
I’ve gone back to this shop for all my oil changes and check-​ups to keep my Subi running GREAT! Thanks Ron & Marcel for your continued superior workmanship and service! Melissa

Its a great place. I don’t know what the other reviewer was talking about. The mechanics really know their stuff and are very honest, they are not trying to swindle you.

This place left a bad taste in my mouth. I took my car into get my 90,000 mile check up and what an uneasy experience that was.
One of the mechanics explained to me that I could bring my car in right away and that he would look at it that day. That should have been my first sign. He did not give me an estimate right away, he told me he had to «inspect» the car before he could give me an estimate. He ended up calling me later in the afternoon telling me he would need to keep the car overnight and that the estimate was $ 1,000.00.
Two days later he called me to tell me it was done. When I came into the shop the owner began to explain to me all the work that he had done on my car in detail, stuff that was way above my head. So much detail that I noticed twenty minutes had passed and he was still talking my head off. Right then I knew I got swindled. I explained to him that I was running late for class and that I needed to take my car and leave. He did not listen and went on and on about what else needs to be done and that I should keep the car there for another day to do a complete flush of all the fluids in the system and replace the shocks which would cost about $ 2000.00. After 35 minutes of standing there watching his mechanic finish up my car and the owner blabing and wasting my time, I got fed up and had to be very short with him. The bill came to $ 1,500.00 which was over the estimate and he told me to come back in 6 months to repalce the shocks.
To top it off, as I am paying the bill he tells me a story about how he was sued and that it «rocked» his business and he wanted to «ensure» that he was a trust worthy guy and that I wasn’t going to do anything like that to him. WHO SAYS THAT!!!
I drove off and vowed to never go back to this autoshop. Fool me once, shame on you. Fool me twice… not with this place.