LOFT

This is for Loft online order. Purchased items online, and changed my mailing address to match my billing address. However items are still shipped to my old address. Called customer service, they said it was my fault even my online account lists my current address as the only and default mailing address. Will have to call my credit card to dispute the charges. Worst customer service nightmare!

Terrible service. Poor quality clothes. What happened to this brand? I bought a dress, followed the the care instructions. It shrunk a whole size or more after one wash. Good thing I didn’t put it in the dryer though the instructions said to. The store refused to take it back. Really? The staff person then lied and said she was the manager. It turns out she wasn’t. Has the actual manager ever called me as promised? Nope.

The store is clean and neat but the clothes are not very attractive plus the staff was unfriendly. :(

I walked in to browse for a birthday present for my fiancée and I received a friendly greeting from a young woman working on a display. The store is very inviting and nicely decorated with very neat displays. I didn’t find anything but I was impressed with the store.

SLOWLY DECLINING DROP OF SERVICE AND SIZE SELECTION
This used to be a good store. Don’t know if there’s been a switch of store managers, but the service has been on a steady decline. Used to be that every salesperson on the floor would be friendly and helpful. Now I may get a «howdy» when I first walk in, but there’s definitely no help in the dressing room and often have to wait in line at the cashier, although there are other clerks doing who knows what behind the counter.
Sizing is also so spotty. I went in there a few days ago, and just about everything in the sales rack was XS or S. Same with many of the cute regular stock items. You’d have to wonder about who’s doing the ordering. If there are consistently only smaller items left over, maybe you’d want to order more M, L & XL in the front end.
Anyway, I’m inclined to agree with the many other Unilocalers who suggest going to the Corte Madera store.

Low foot traffic on a Thursday afternoon. Three women working. Nobody acknowledged me in the 30 mins! perousing around the store. Very poor customer service, even in this so called «low» economic time. No initiative to find my available size in a neighboring location. I love the loft, but worse service ever dying for a round of employee turnover.

Until yesterday I would have given this store 4 stars but yesterday I brought in a sweater I bought for $ 99 late September that I have not worn that many times to show the salesperson that there’s a hole in the seam and she said that’s over a year old, it’s normal wear and tear, and she has not heard of any problems with the sweater.
I don’t need to spend my money at stores that allow people like her to make decisions and offer zero customer satisfaction. If she took the time she would have known I spend lots of money there and never return things.
I will take my business to stores that feel responsibility when a $ 99 sweater falls apart in less than 4 months with little wear.
I hope the manager of the store sees this and gives the clerk some feedback on how to care about customers.

I don’t think the Novato Loft really deserves all the whining it has received so far. Granted, I’ve never been into the other locations so I cannot speak for those who say the service is better elsewhere, but my experience was perfectly fine. I was greeted by a young lady who offered to put my things in a room and happily found me a great camisole to go under the VERY CUTE tweed jacket I purchased. I also got some saucy savings cards at the counter, which are a frickin’ deal, my friend. That’s more attention or help than I get in most stores, with the exception of small boutiques. (which usually get so little traffic, they’d be bored outta their minds if they didn’t help you.)
To those of you who went so far as to call the girls in there «used up Marina bitches, etc» whatever that means, that’s proof that if I had to work retail in marin county, I’d probably turn into a bitch, too. There have been more times than I can count where I’ve been in stores and restaurants in Marin County and seen you older, marin snob ladies give counter girls a hard time. Starbucks is just about the best place to see it happen,“WHERE IS MY LATTE? EXCUSE ME?! WHERE IS MY LATTE?” Grow up! What kind of self-​entitled bitch do you have to be to give a girl, who makes minimum wage to put the clothes you try on back on hangers, a hard time? Have some sympathy and get over yourselves.

in agreement w/​other Unilocalers:
–novato staff couldn’t be bothered to acknowledge your existence, let alone interest in dressing room.
–hit corte madera or sf shops instead.

I don’t know why I go into this place. Today it was because there is a store close to my house and I thought maybe I could find a button-​up shirt to wear under a suit, because let’s face it, other than the Granny inspired crap they sell at this place there is the occasional deal on business attire. Well not today, but I was reminded why I truly don’t like this store. It’s the terrible customer service and it’s not isolated to this location.
I did get a helpful sales girl at an Ann Taylor Loft once. I was so blown away I told her that she was actually one of the only sales people who had ever even acknowledged me in an Ann Taylor store. Today I walked in, picked out two shirts let myself into the dressing room, tried on the shirts and left and never got so much as a «Go fuck yourself» from the two used up Marina girls running the joint. No thank you.

I like the clothes at Ann Taylor Loft. If you do too, go to the one in Corte Madera. Everytime I visit the Novato Loft the people working there are so rude. They always seem as if I am bothering them, if they notice me at all! The store in Corte Madera seems to have a larger selection as well as people ready and willing to help you find what you need.

The Novato location looks like a smaller than average size ATL. They have decent ad campaigns but the designs are a bit too conservative for me. I prefer something edgier and less work appropriate. I suppose petites would appreciate the store since they have a petite section. Sweaters are about $ 40 – 60 compared to $ 60 – 90 for Ann Taylor.