The UPS Store

As far as any delivery service where you have to go into a physical location, this one is the best in the area. The UPS Store downtown will not allow me to bring in UPS boxes that already have labels for shipping. I used to drive all the way to San Rafael to the UPS facility to send them until one day my UPS delivery driver told me about the one in Ignacio. They graciously accept my pre-​paid UPS shipments without any issues. Since starting to use them in mid-​2015, they have always been courteous and helpful. Kareem is the best — always a smile and he is a gentle and beautiful soul. I am sorry others have not had the same service I have had but I feel this store deserve another chance. As for the tip jar, it is completely voluntary and you needn’t use it if you do not feel it appropriate. However, life is expensive here in Northern California and I’m sure working in a UPS store is not paying for a lot of extras in life. I have been extremely happy with this business and the only thing they could do better is to have a wider variety of cards as it would be very convenient for me to buy them there if I could find more.

I though the usps store service was bad, but when I went in to this store I strongly recommend you use the usps instead of these guys. There was 3 employees and they all were helping what appear to be a co worker or their manager mailing a few envelopes even when I had been waiting patiently they ignore me and made me feel like I was worthless as a customer! I can not say my opinion of these store due to respect to the public, but they really need to learn what customer service is all about. I am sure the word useless kind of describes them in a way, but I still feel there is more the be said.

Do not go here customer service is terrible
I sent a letter on Monday to be delivered by Wednesday. UPS lost the letter
I called to see about tracking on it on Wednesday evening and Kareem tried calling but was unable to get any info. He told me to call customer service in am. I had to call three times to get this far.
I called customer service and it gave a recorded message to contact the store. I called again and Maria called UPS who started an investigation into my lost letter.
Kareem called me later and told me he couldn’t help since I started the investigation with UPS
When is it the customer’s fault? He said he told me to call and he had witnesses etc. He blamed me!!!
What the hell !!!

No. Do not use.
Sadly, I mailed a package to Germany from this store on June 6, 2015. It tracked to San Francisco the next day and has never been seen again. 60 days later, still no clue. The issue: I asked the staff at this store for a trackable way to send this package overseas. The clerk here was immediately intent on giving me the *cheapest* option (as if presuming that was all I wanted,) actively promoted that option over the other more costly ones, and he assured me USPS First Class would be trackable… my receipt even says «Expected delivery date 4 – 7 business days» and indeed there’s a tracking number. 60 days later and contact with the USPS directly tells me that USPS First Class tracks only to the nearest international shipping center – San Francisco. Lectured me that I should have sent ANY OTHER WAY. So, product knowledge at this store is lacking. Why assume any customer wants cheap over actual delivery and talk down disrespectfully all the other options?
Secondly, I had several packages to ship for business – from the Novato post office, shipped 5 for about $ 6.00 each on Tuesday. On Wednesday, hoping to avoid the drive to the post office, stopped here to ship them USPS and was told the cost would be $ 13 each. When I related that I had mailed the same from the Post Office for $ 6, I was told the Post Office «was wrong.» I left, drove to the post office and indeed mailed them for $ 6 each (after standing in the very long line.) What the heck?
Rip. Off. Artists. Avoid.

Was disgusted at the way I was treated by the woman working there this morning, it’s disgraceful. She claimed my package didn’t have my name on it (which is was clearly she is clueless) and threw it on the counter and started helping another customer as I am just standing there. She then comes back and tells me to take my package… Uhh so you don’t know if it’s mine and will just hand it out? I also wanted to inquire about getting a PO box but was disregarded so I’m glad I didn’t give any money to this s&$& hole

I had a terrible experience at the UPS Store by the DMV in Novato. If you need a UPS store in Novato try this one.

I will never go here again. The service wasn’t bad at all but who is going to put dollars in a jar at UPS.
A tip jar really?

This is a great UPS store. I sometimes have to return items to Amazon, so I drop them off at this UPS location because it’s so convenient. The staff is friendly, pleasant and efficient. It’s my understanding that they don’t get any money for prepaid returns like mine, but the staff is gracious and cheerful accepting them. Very nice!

Was just at this store. Young gent was fantastic. Dealt with my stupidity with patience and courteousness. Sorted out what I wanted in short time and I left feeling happy about his great service and awesome attitude.

I’ve been meaning to write this review for months now. This is specifically to commend Kareem. I live locally and pop in occasionally to mail stuff. Every time Kareem is working, I see him provide great service, maintain a level head under pressure, deal with multiple customers at a time and handle everything with a smile.
Kudos to this guy — he puts up with a lot and does it all with grace.

ABSOLUTELY WORST CUSTOMER SERVICE!!! I will never ever go to the UPS store again. I was not even acknowledged as a customer and I was one of 2 in the store. Marissa was so pre-​occupied with another customer’s dog, the conversation with her co-​worker and singing along to the music on the radio that my package got shipped to the wrong address. How hard is it to ship a package to the address that’s on the box? When I called to resolve the issue, I had to call 3 consecutive times before someone would even answer the phone. Once the girl answered I was told I can hold on the phone until the line of customers in the store were gone or she could take my number and call me when the line of customers were gone. Of course I gave her my number and NEVER received a call back. Of course the week before Christmas the line is NEVER going to go away. So, here I am paying for a service I never received, and my mom wont her Christmas gift that I shipped over 2weeks before Christmas. The website for customer service is just as worthless. Save your worries and go somewhere else where you actually get what you pay for and are treated the way you should be!!!

Wow, what a terrible experience I just had in the UPS store. I work just a few doors down and ran in to mail a small package (less than 1 lb) to a friend in LA. There was a line of 5 frustrated people waiting while the only woman working argued with someone over a notarized document which was completed incorrectly by UPS. After 25 minutes I finally got to the front of the line and was charged $ 20 to a small package to LA, ground. I was confused as to why the high price tag as I ship from my UPS business account regularly and it is half this amount. When I questioned the price I was berated by the woman working. She (literally) screamed at me about why they were so much better than their competition because they provide tracking numbers and get the packages there faster. Hmmmm, this actually is not the case but okay. As I was leaving she began to mock me to the next customer. Unbelievable. Who do you think you are to treat people like this? Oh, and when I got home I checked the shipping price online and was quoted $ 9.90. Thanks.

I already LOVE the UPS store in Petaluma and now that I work in Novato I sought one out here. Wow! Another stellar group of people! Kareem normally helps me and he is so fast, professional and very nice! These guys rock! I was in and out in less than 10 minutes and I had 3 packages to send off– each different! Thanks! I will return!

While recovering from hand surgery I received a heavy box, 128lbs, at this UPS store. The clerk demanded $ 30 to assist in moving the box to my SUV parked 15 feet away at their back door. When I resisted he walked away forcing me to load the box during a rain strom with just one hand and a shoulder. The owner has yet to return my call to him.

I’ve been to this store twice. The first time I came to send a fax. Their phone system wasn’t working so I wasn’t able to send the fax. Not a problem. They were a new store. I wasn’t interested in hearing the associate blame the manager, but when people are new, they often share things they shouldn’t. Recently I stopped by to mail a large box to my daughter in Washington DC. I mentioned that I wanted to make sure that she’d be able to pick up the box near her home, if she wasn’t home when the box was delivered. The associate said she didn’t know if there was a location near my daughter’s house, so I suggested she look it up via the zip code. She did that and said there were too many locations listed. I pointed to the rest of the address on the box in front of her (NW, SW, etc., which is how Washington DC breaks down their locationss) and asked her to put in the total location and the nearest one popped up. She then said she coldn’t verify if they’d return the package to that particular UPS store or what their next step would be so I asked her if there was a phone number on the web. She told me there was, but did not offer to call them for me. I finally asked her for the number and said that I would call myself. I left and went across the street to a package store where the customer service is always great and the owner knows the delivery systems. I don’t have a problem when people don’t know the answers but I do have a problem when they can’t be bothered with finding out the answers. The associate’s attitude at the UPS store indicated she was bored and couldn’t be bothered. The funniest thing about the whole experience is that there was a tip jar on the table. I’ve never seen one at a UPS or FedEx store before and aren’t tips reserved for service above and beyond?

I’ve had a box here for about 10 years or so. The folks are very helpful and go out of their way to provide excellent service. I highly recommend them.

One of the female employees is rude. She told us that she’d rather us come there in the morning than the afternoon. We frequently require documents notarized or fingerprinting. I’m sorry, but we’re small business owner’s and have to go by our own schedule, not her schedule.
The location is convenient and they do have full service — when said employee isn’t in a mood!

The staff is great and the service is superb!
They are able to handle everything I need fast and friendly. The price is right and the place is right on!

I don’t know if you have checked out the FedEx options in Novato — but if you have just know that this is a much better option.

I love this location!
Since I work from my home office, I am constantly having to ship items via UPS and I have been to many of these places…
Well this one is my favorite and it is because of two reasons…
The Staff and how clean and organized this store is.
I have been to a few of these so called shipping stores having to ship via international and a few of these boneheads didn’t know how to do that…
UNTIL I ran across this UPS Store.
Maitexa and Brian were so helpful to me, they actually educated me as to how I need to ship my packages to Asia.
Since I live in SF, I just plan ahead and bring all my packages to this UPS store in Novato where I actually have parking which is also a plus.
Go and check them out!