Tru Care Wellness Center

I wasn’t sure what to expect with the significantly different reviews, but I decided to try and I’m really glad I did. I got the foot and body combo for $ 30 for an hour. It was amazing! Make sure to tell them what pressure you like, otherwise you may be uncomfortable. Definitely worth a try!

Price IS cheap; you get what you pay for here. I have been to Tru Care over a dozen times and it has gone downhill dramatically.
Customer Service: Terrible. One example… When I first started going here I found 2 therapists that were great. I saw them each about 2 – 3 times. Upon requesting them on future visits I was simply told «no, not available». Asking when either is available gets a response of, you can see so-​and-​so instead. Really? Another example… on two separate occasions I have scheduled an appointment and when arriving on time I was, «not on the schedule» and asked to come back at a later time or another day. Another example, after finishing a massage I am paying for my bill and the therapist comes out to say thank you and gives me water… a great post-​massage gesture. Then she laughs and speaks in Mandarin or Cantonese to the receptionists and the receptionist says, «she says you are too skinny, get a foot massage next time…» Ok, haha. true and she’s joking around with me — I am skinny, but seriously? I would never say something like that to a paying customer.
Foot Massage: I believe they do deserve some credit where credit is deserved. Their foot reflexology is pretty good and comparable to some legit places in the city. I have gotten some great foot massages and some not so good ones… more often good.
Full Body Massage: Their full body massages are hit and miss… usually a miss. In fairness, initially when I came to Tru Care I found them to be pretty good for the price. After experiencing several of their therapist I have a suspicion that some of their therapists are either not licensed or are licensed and have no idea what they are doing. The last 2 times I visited I truly felt worse leaving than when I came in. Acupressure is one thing… furiously stabbing with elbows is another.
Ambiance: This goes hand in hand with the full body massage aspect. Ok, first — yes, it’s completely normal to get foot massages in rooms with other people… no complaints there. But their full body rooms have paper thin walls, VERY hard tables (I Promise you will remember I said this when visiting!!!), grungy rooms and carpet… seriously they are, for some reason they leave the door open a crack when massaging, and several times upon visiting the place just smelled like sewage. This last one may not be their fault but it is not a very inviting smell.
I really want to give this local spot a decent review and I almost gave them 2 stars especially based on earlier experiences. But I simply can’t refer this place after my last several visits. It has gone downhill… it needs new management, regular therapists, and it needs to be cleaned up! You’ll really get what you pay for here.

The foot massage, etc is different. The price is great; you get most of the time for a foot massage and the rest of the time for an acupressure massage with your clothes on. The foot massage is fantastic ! I felt like I had new feet on after I left the place. The acupressure part was a little painful, but it was fine. Definitely a great price for what you get !!

My friend and I went here for the 75 min. massage. The staff were all very nice but most of massage hurt. I asked the person who was giving me my massage to please not be so rough, three times. The next day both my friend and I were very sore. I thought going there was supposed to make you feel better. I would not reccomend this place to anyone and won’t be going back.

In a nut shell:
Clean, kind staff, quality service, fair availability, fair location
Tru Care Wellness Center is great and aside from an unusual set up (which I’ve come to appreciate) I enjoy this place and I’d like to tell you why.
I have arthritis in my knee which after the years, is creating a lot of discomfort in my hip now and I’m afraid with my posture at work (which I can’t change), knee surgery may be on the horizon. Being self employed, surgery of any kind makes me feel uncomfortable.
I have searched high an low for ways to make my body feel better from PT, dietary changes and more.
I received a massage by Tom. One hour in the dimly lit room where others were quietly enjoying the same «clothes on. foot soak and reflexology massage» as I was, as well as one hour in a private room with him. I the private room he worked on my sciatic issues, which I must say have made an tremendous difference in the way my knee has been feeling. I have had minimal pain which made me realize just how much pain I’d been in.
$ 70 for a 2 hour massage is pretty unbeatable, so if you’re looking for some TLC and can skip the spa part with fuzzy robes and pools, you should really give this a whirl!

So it has taken me a few days to express my gratitude to James and the man at the front desk for getting me in that afternoon.
If you are in a hurry, I have had hundreds of massages, a little informal training both on the practical and business side, and this place is awesome and you should go ask for James. If you want the whole story keep reading and don’t be a jerk and always tip your therapist even bad massages deserve some feedback and leave a penny or dollar if you do the «No service, no tip» type of note or wrote a more productive letter with areas you would have liked them to have done something differently so they can improve. Don’t let them think you are just cheap and massage magnificent
I started my check-​in by stating If I walked out I would be surprised. Well let’s just say I didn’t exactly make it to the walking
In part and started to faint as I entered. I had undergone a «nerve test» and I was already emotional so my nerves were lit up. By the time the doctor put the needle in my neck to the point I screamed and started to cry as my entire body went into dysfunctional mode and extreme pain I knew I was in trouble. I searched the area I was in and driving home through and found nothing that was fiscally sound nor appealing. Sorry chain massage parlors although you may have availability but you are no longer price competitive when you compare your price to a salon. Basically you pay 50 – 60 a month for one massage plus 20 dollar tip to receive treatment from «fresh» faces to the industry who only see the place as a stepping stone to a «real» massage job — the one massage schools advertise stating earnings of $ 60 plus per hour plus tips and flexible hours. The business model is good is you want to franchise but not as a client who needs knowledgable and medically fluent in Eastern medicine to compliment treatment approach.
Well, I live in Novato and while I have enjoyed the other non-​member low price leader my friend referred me to this establishment to save $ 5 dollars. Well in this cas, as with the other provider whose cost is below market, go against the age old saying «You get what you pay for».
Embarrisingly, when Infinally reached the place (my home town) I nearly collapsed opening the front door. Luckily, both my therapist and the manager could tell I was not well and properly supported me and got me a seat to re center and make sure I could keep going. In time, how long is unknown to me due to my feelings that you get as your endorphins kick in, I asked to be moved so I could lay down to get to my place as I felt I was ready and they never rushed me. And trust me, O respect others schedules and I wasn’t rude using my phone or stalling the appointment and having everyone around wait on me, I am disabled and I move and think the best I can as often as I am able which I appreciated their consideration in not hurrying me or sighing with annoyance.
LITTLE DID I KNOW THAT AS I LAY WAITING FOR MY WATER TO SOAK MY FEET AND MENTALLY FELT AS THOUGH I CONTINUED TO SPIN AROUND THE ROOM (my endorphins had kicked in from the whole day and that caused all my symptoms) THAT I WOULD EXPERIENCE RELIEF OF MULTIPLE ACUTE SYMPTOMS WITHIN THE FIRST FEW STROKES OF THE THERAPISTS HANDS MANIPULATING MY MUSCLES THAT WERE TIED IN KNKTS BUT BENEATH THE MUSCLE STRUCTURALLY DESTROYED (so says the doctors and the mri’s and me when they touch certain spots as did the doctor in my appointment with her darn needle used like a torpedo into my neck — literally I waited for spinal fluid to drip out of my back.)
Anyway, back to James (have I even mentioned him by name yet? I will wish I didn’t when he is no longer available as I almost want to keep him a secret!) He listened to or used his innate skills in therapy plus my drawings on the door diagram to work on areas.
The other items I will mention about his degree of service, skill and professionalism include;
1. Asked about my primary concerns without wasting ten minutes scribbling on a clipboard that no one will read next time as needs change. I used the food card.
2. Inquired about pressure throughout the massage.
3. When he reached certain parts of me that most I wouldn’t let touch with a ten foot pole and I told him the pressure was too much he QUICKLY AND CONTINUELy kept with his adjusted pressure until he moved to another area and then he reconfirmed the pressure.. Some therapist’s just do what they do and revert back to the pressure you told them was hurting and now killing you. I have and will get off a table (well I can anymore without aid but I will swat anyone who doesn’t respect that they should be healing me and not causing me pain and spacing out and forgetting is not cool!
4. Hands were soft, clean and well groomed.
5. Diverse choices of massage plus the option to sit in an open room or a closed private.
I could go on and on, but the the bottom line is go!
And I did walk out of there… FYI

Great massage by James as always…
The room is communal and massage will be clothes on so I recommend wearing shorts and a sleeveless shirt. Definitley worth the $ 35… you will leave feeling amazing.

After my chiropractor; Jim Rogers told me about this place, I decided to check it out.
WOW! These reviews talking about how bad it looks, or dirty, etc., no, not at all! This place is clean, it smells good, the men working there don’t speak English, but they speak body language! They are fantastic!
If I could have an hour on just my hands and feet, I’d love that option, but it’s only foot reflexology, and a rub down of the rest of your body from head to toes.
I left there feeling like a noodle, and slept SO well that night.
It’s worth the $ 30.00 and a tip! Don’t forget the tip!
They do have private rooms for full body massages; however, I didn’t see one license on the wall for massage therapists, so I wouldn’t recommend it.

Full body massage was next level. $ 35 for 75 minutes. It was definitely harder than expected.

I continue to walk away from the Tru Care Wellnees Center feeling MUCH better than when I walked in. I have had massages and reflexology from Leo and others and am so happy that this Wellness Center is close to my home. From the welcome I receive when I enter to the delightful lemon infused water when I leave this is an experience I truly enjoy. I will be returning very soon.

The place in Novato does look a bit sketchy. The first few times I was on alert to any weird stuff. But, I always felt so taken care of and so relaxed and never saw any thing odd after many visits, I finally let any worries go. I had one experience in Palm Springs where it was a bit sketchy. This place is not one of those places! Call ahead to request your favorite practioner, or just wak on in. Tip: bring cash for the tip, which should be generous as the prices are so low. At least $ 15 or you are a cheepo!

I really like this place, they are very friendly but do not speak a lot of English, which has never been an issue or a big deal to me because I go here to relax, not converse. I have probably gone over a dozen times with zero complaints. $ 25 for a one hour massage is such a deal it is definitely something I feel I can do more often considering most massages are over $ 100 these days in a private practice. They also have different combos you can get and they will spend more time on one area if you request it. I have never been in the private rooms, I always go the community room in the back. The massage tables are very comfy and all the linens seem clean. They play relaxing music and the reflexology aspect feels really great and more effecttive then a sweedish massage (for me at least). I have taken my friends and sisters here and we can be next to eachother in the community room which is nice. If you have not tried it, you should! It is not for everyone but if you already know a little about Chinese medicine or have liked acupuncture, acupressure is similar. You can make appointments with the practioner of your choice or you can walk in. This place is a hidden gem in Novato.

I went there as a referral from a third party for hip pain. When I got there they were nice and welcoming. I needed to tell them that I have hip pain and wanted a way to relieve it since it’s muscle related. They did not ask me one thing, and had me sit down to wait by gesturing after saying, ‘Appointment? Appointment? Yes? No?’ There were flies flying all over the lobby. Gross. The hall and rooms looked kind of ghetto… unfinished, and the carpet looked a little dirty in the room I was given. The massage table and linens were not very professional either. I was really disappointed by that, and was not comfortable taking my clothes off in the room. However, the actual massage was good, so that was their saving grace. But it did nothing for my hip problem, which is why I went. The person who did my massage did not speak one word of English except for ‘OK’ so I just went with the regular massage.

I stopped in on the recommendation of my chiropractor, without an appointment
and they took me right away. It’s clean and very quiet, with comfortable chairs and skilled therapists working in a large room (they do have private massages available as well). It’s quiet enough that you don’t even notice that there are other customers in the room. The prices are more than fair and worth every penny. I will probably be going once a week.

If you’ve driven by Tresch Triangle, seen the signs that say «Reflexology 45 minutes $ 25» and thought, «I should try that!» The answer is a resounding, yes!
I have been here three times in the last month and a half it gets better each time. You call and make an appointment, I’ve made them for an hour ahead, arrive and they take you past private rooms, to a big room with several table/​chairs. There has always been at least one other person there when I’ve arrived and they bring you a pan with warm water to soak your feet. They start massaging your scalp face and work down to your feet, then they turn you over and work on your back. I always get the $ 30 70 minute combo — 40 minutes reflexology 30 minute body acupressure. The massage is definitely not like a Swedish massage, but it is very effective. You do have to tell them if they are giving too much pressure. It is really nice to stay clothed.
The place may look or sound a little sketch, but it’s definitely legit. It’s clean, warm and relaxing. I have had excellent sessions with Lisa and Steven, but for $ 25, what have you got to lose.