Came here on a busy Sunday. Kids love this place so that’s what really counts. Rides are short but do I’d they’re attention span so it works just fine. Some muss are running wild workout supervision do if you live your kids keep in eye on them. A 3 year old almost mugged me of my coins do it can get crazy!
Cassandra Y.
Évaluation du lieu : 3 Burbank, CA
The Service: Super crowded location during weekends. It is like in the zoo!!! Two staffs behind the counter to take care food ordering and toys rewards. It gets overwhelmed. Always a line to order food. One staff is making cotton candy($ 2). Two more servers deliver food. So a little bit short staff during weekends. The Food: Definitely not restaurant standard food quality. But for kids… pizza, fries, soda and GAMES, they are happy! The Parking: Big plaza parking.(free)
Heather J.
Évaluation du lieu : 1 Berkley, MI
On my own initiative, I would never host or attend a birthday party at Chuck E. Cheese. It epitomizes all that’s soulless and life-crushing about childhood. My little one really wanted to see his cousin, though, so off we went with the beau. There should be a sign above the door: Lose all hope, ye who enter here. Chuck E. Cheese failed on many counts for this party. I could talk about the children ran about like packs of wild dogs, screaming and shouting. I could warn you about the parents yammering into their cellular phones or struggling to answer«Where’s my food?» for the umpteenth time instead of corralling their kids. But you come to a venue like this expecting those shortcomings. What I don’t expect is the colossal waste of time and money experienced here. Staff, admittedly mostly teenagers/early 20s, had a total air of disorganization and lifeless apathy. When they showed up to the table, they tossed down drinks and plates, then slunk off to hide in the kitchens from reality. Our server consistently got orders wrong. I saw more effort from the 5-year-old birthday boy to pronounce the pizza he wanted than the cooks or the waitress bringing the greasy, floppy despicable pie. They dropped the ball on so many levels, failing to clean up after a spilled drink at another table or deal with broken machines, of which there were many. Why were there out of order signs everywhere? We went on a Sunday afternoon, prime time for kids’ parties and family time. I counted maybe four employees doing any work on the floor. I’m not trying to judge Chuck against Supino’s here, but their pizza was atrocious. The crust was mushed down by a spartan layer of tomato sauce and cheese piled up in a corner. You can get better flavour and appearance with a $ 5 frozen pizza and your own oven. It won’t cost you nearly so much as a pizza party on the third circle of hell, either. My anger is specially reserved for the poor appearance and quality of the food, and the lackadaisical response for our server about the uncalled for wait times. My family and parents-in-law ordered a simple starter: breadsticks. Thirty minutes passed without a sign of our server. We finally hunted her down between sporadic refills and toddler-wrangling to ask about the breadsticks and when they would show up. She shrugged and never bothered to follow up on the order. It took finding a manager — a girl about 18 — to ask where the breadsticks were, and she said they were busy, they were coming, just chill and have fun. Right, you try getting an excited and hungry 22-month-old to «just chill.» Fortunately I came prepared with a dwindling supply of snacks that other relatives raided because the food wasn’t showing up and what did was either a) burnt, b) cold, c) completely not what they ordered. It took a full hour to get our breadsticks. They were cold. They came with one packet of sauce. The server pretty much shrugged and my long-suffering sister, a veteran of fine dining establishments, finally lost it and demanded the breadsticks be comped. $ 19 for breadsticks that weren’t even edible broke that camel’s back but I lost my cool going into the ladies’ room and finding not a paper towel in sight. The venue is already pretty dirty and full of germs from the various kids and their bodily fluids. Handwashing is not only important, but critical for food and health safety. Why were there no paper towels, and why was the soap practically empty? Notifying someone — after a suitably long hunt to *find* any employee — was met with a blank, vapid stare and«So? There will be some tomorrow.» Not for me, not ever again. I was pretty much done the moment I realized no one was going to restock the bathrooms, the food was awful, and the bill justified in no way what service we got. Plus, the birthday boy was being shoved off a game by another bigger kid and none of the prizes are remotely worth it. I’ll take my money elsewhere and refuse to visit this outpost, and I’m almost moved to send a letter to corporate headquarters on the sheer failures all around. Why subject yourself to broken screens and a bad arcade, terrible service and garbage food?
Benjamen W.
Évaluation du lieu : 2 Plymouth, MI
Clean and reasonable priced. Make sure stamps match for the group you arrive and/or depart with. The Bear Cubs and I arrived alone together and all of our stamps were mismatched??? Customer service was poor as well asked an employee if I could have a box he said«no problem» and never returned. When I asked another employee the carry out containers were only a few steps away.
Charles W.
Évaluation du lieu : 3 South Lyon, MI
It’s really hard to review this place as an adult. I didn’t throw a birthday party here so I can’t speak to value. What you get: Pizza that tastes of the quality of any lack luster chain pizza. Buffalo Wings: remind me of the cheap brand frozen ones Salad bar looks pretty sad. Tokens: the value of each token is dependent upon how many you buy. I believe they range between 35 and 25 cents per token. Games: They all worked and are designed to gobble up your tokens, and give you some tickets for it. You know how this works. Entertainment: I always remember the chuck e cheese band animatronics. Now you just have a chuck e cheese there looking left to right and occasionally waving. There are tvs set up all around and the kids don’t really seem to be doing kart wheels at it. You’d probably be better just leaving the cartoons up on the screens than doing that show. There is one of those ticket booth things where the child goes in and the tickets blow all around and they need to try and get as many as possible. The kids seem to really love doing that and it looks like a blast for them. The staff at this location seem to hate their life. The girl that works with the birthday party was all good. They are mostly young and while I didn’t really work closely with them the person at the door seems like she is guarding a bridge. The rest of the staff is fooling around like high school kids who hate their job would. It is what it is and you know exactly what you’re getting into.
Becky B.
Évaluation du lieu : 5 Farmington, MI
The last time we were at CEC was a solid 5−½ years ago for a birthday party. I brought my daughters – now 9 and 7 – to Chuck E. Cheese in Novi. The trip was an incentive for them to have really excellent behavior after being dragged around on a ton of really boring errands and meetings for a couple of weeks. I was not really expecting them to get into it as they might have years ago. I was so wrong. They had a blast. We went on a Monday afternoon in July and I expected it to be crowded, but there really weren’t many other families there. The games are much more appropriate and family-friendly than Marvin’s in Farmington Hills. The place was clean. The staff was so friendly and helpful. The manager was very courteous and kind. The games are kept in good working order. We did have one problem with one of the games and the staff gave us extra tokens to compensate. Tokens – really, if you’re going to spend any length of time there, get the 125 tokens for $ 25(you can print a coupon online.) This is the best deal at $.20 per token. You have to spend more to pay less per tokens, but at one token per game it’s really not as bad as other theme places. With this and the free tokens we earned through coupons and such, we stayed for 2−½ hours and did not use up all of our tokens. The food – we only had pizza and drinks, but the salad bar looked amazing, I will go for salad the next time we visit. The pizza was good. Not fabulous nor awful, it was decent enough for occasion. A bit pricey but definitely not as bad as, say, an amusement park or a traveling carnival. Free refills on drinks is always nice for thirsty and excited children. I played some games myself and won tickets. When I told the staff member at the prize counter that I wanted to split my tickets between my two girls in addition to the ones they had won for themselves, she willingly took all of our different vouchers, added them up, and split them between my girls… she even threw in a handful of extra tickets on the voucher to round it up to the nearest 100, which made my girls’ day. Honestly that’s only worth a few cents but the gesture was not lost on my still-innocent children.(And frankly it was fun for Mom to get in a little bit of Skee-Ball.) Do check CEC’s website and get coupons before you go. That will be your best bet to get more tokens for less money, as well as a bit of a discount on food(not much.) You can also get behavior charts for your kids to fill out that will give them 10 free tokens when they visit. Not bad – that’s up to $ 2 off right there. Also let your kids play one of the free online games, and then print a voucher for up to 50 free tickets. It’s not a huge discount but it’s fun for the kids to «earn» tickets before they even go in. All and all I have to say it far exceeded my expectations and we’ll be back occasionally for a special treat.
Heather S.
Évaluation du lieu : 4 Waterford Township, MI
As far as this chain goes, this is one of the nicer locations. Staff is pleasant, food is quick and tasty, and restrooms are clean. I still think CEC is overpriced and annoying, in general, but if you have to go, this location isn’t the worst.
Stefanie S.
Évaluation du lieu : 3 Walled Lake, MI
My 15 year old daughter and I met a friend of mine and his 3 year old daughter here on a Sunday evening. This was my first and hopefully last time at this location, as it was packed. My friend said it is always like that. They kind of get you on «all games are one token» because I’m not really sure how much a token is… definitely not a quarter. I’m also not sure what age they are really catering to… not 15 or 3… perhaps somewhere in between. They do have my favorite basketball game; which my daughter has finally gotten better than me at, but hey, I am much better than my friend. :) And he swears he did not let me win. We didn’t eat there, so I can’t really comment on the food. I have no idea how much money we spent. I don’t like that they are still doing tickets and tokens… I think other places are doing it better by putting everything on a single card.
Joanne K.
Évaluation du lieu : 1 Farmington Hills, MI
Horrible food. So noisy that I felt like someone was hitting me with a hammer on my head. Kill me if I ever go again!
Sam D.
Évaluation du lieu : 3 Toronto, Canada
Not sure if they are all standard? For me it was too much video game versus games. My 17 month old had a good time on the slide/playground piece. Pizza was decent as usual. Staff was friendly. Chuck E came by to say hi.
April C.
Évaluation du lieu : 5 Farmington, MI
Typically I don’t like these type of places but I have to say this location is very clean. I was at a birthday party and impressed with their attention to moving the party along and how on top of details the staff was. All their machines work so that’s always a plus.
Gary S.
Évaluation du lieu : 4 Commerce, MI
Chuck E gets a bad wrap. I went to Chuck E Cheese a few times growing up, and always remember having a blast. Since growing up, all I’ve heard is bad things about this place… dirty, crappy food, kids running around everywhere uncontrolled, etc. I took my 4 year old here for a party on a Saturday afternoon, and was pleasantly surprised. It was busy, but the Novi location is large enough that we never felt cramped or had to wait for games. My son had a great time, not only on the token games, but also on the play structure and dancing with Chuck E. We had pizza, and it was surprisingly good. Not amazing, but much better than I thought it would be. The prices for food/games is reasonable and they have plenty of booths for families to sit and eat. I’ll definitely bring the kids back again.
Cristin G.
Évaluation du lieu : 4 Novi, MI
This is my fourth trip here and my 1st trip on a weekend. The place was packed with birthday parties and families but we never had to wait more than 4 minutes for a game/ride. My 2.5 year old loves to climb on the jungle gym they have in the center of the restaurant and I like that she has somewhere to get her wiggles out. The pizza is actually not that bad, I was worried, and the combos they have include drinks, pizza, and tokens. A family of 4 can have a great time for under $ 30! I will be back but in the middle of the week when it’s not so crowded.
Ken S.
Évaluation du lieu : 5 Farmington Hills, MI
What to do with the kiddies on a cold, cold snow day??? Hang our with a rat of course. First we started with driving through snow drifts in the parking lot, one kid was a fan the other not so much. We did avoid hitting any islands :-) I think it was more fun for Daddy. Pizza was good, staff was friendly, not to busy overall I would recommend as a mid week sneak away with the kidos.
Kevin N.
Évaluation du lieu : 3 Milford, MI
Going in the middle of the day on a Sunday seemed the best way to avoid massive crowds, but I’d say there were still a hundred people or so. Not unreasonable, but I can’t imagine what a pain it must be to do anything here on a Friday night, or Saturday. Entering, everyone gets stamped with a UV code, and everyone gets checked on the way out, in theory. I don’t think it would have been difficult to slip past the teenage girl working the gate, and between you and me, I don’t think she was ready to put up a fight with anyone. It’s a nice idea, all the same. Everything here takes one token, which I was pleasantly surprised by. $ 20 in tokens was way, way more than enough for my five year-old, and I was hardly stingy with the tokens. Also, they get progressively cheaper($ 20 gets you 90 tokens, for instance), so that’s nice. I haven’t been to a Chuck E. Cheese since the late 80’s, but it doesn’t seem like very much has changed. The games seem to skew a bit younger — I’d say most of them are best for the 4 — 11 crowd. There were a few games that would be more enjoyable for 12 — adult, but they were sparse. The animatronic Chuck E. Cheese was there, though his band from the 80’s has been replaced by video-based characters. It isn’t as cool, and at this location, the video screens are old rear-projection TV’s — more than half of which were obviously broken. In the two hours we were there, someone dressed as Chuck E. Cheese came out once, and couldn’t have been on the floor for more than five minutes. Frankly, I don’t know why they bothered with it. Midway through our visit, I thought a kid had barfed on one of the rides. Upon scanning the vicinity, I discovered that the smell was someone’s pizza being brought to their table. Eew. I’m glad we ate before coming — you might consider the same, if you’re not hosting a big birthday party.
Rebecca B.
Évaluation du lieu : 3 Las Vegas, NV
You practically need a Xanax to step foot in here! Chaos galore!!! Though I found most of the staff pleasant and found they offered many smiles. But. Chuck E. Cheese was a total jerk! He completely ignored us as he wandered around. My little nephew was there for his birthday party and we wanted a photo with him. Chuck E. couldn’t be bothered. He looked at us when we asked then turned around and kept walking. Twice! The guy working the floor offered us extra tokens when a game malfunctioned, that was unexpected and appreciated. Don’t expect even mediocre pizza here, it’s pretty bad. But there is so much entertainment, people don’t really seem to mind. I found the game room very warm both times I’ve been here. Maybe they keep the heat high so people don’t stay too long? Be sure to reserve a table because seating is very limited.
Matthew K.
Évaluation du lieu : 4 Cookeville, TN
It’s a decent Chuck E. Cheese in the middle of Novi’s shopping district. It’s about ten years old but still seems new. The pizza is cheap and greasy, but there’s something good about it. For about about twenty dollars you can feed your family and have about an hour of entertainment. Might be a little noisy, crowded, and you wonder where some of the parents are, but it’s still a good value. My only complaint is they did replaced the cute parody movie posters with posters with drawings of creepy children like you would see in a coloring book from the dentist. Why Chuck E. Cheese why???
Amy G.
Évaluation du lieu : 4 Novi, MI
Is CEC my first choice to get the kids out of the house? Not really. But my boys are such big fans that I have to show it some love. This location is clean and the employees are nice and helpful. We had my 7 year-old’s birthday party here and it was a big hit. The ticket blaster was awesome– just like on the commercial. Don’t go there expecting the pizza to be Jet’s quality(although it has improved over the years). After all, In my book the basketball free throw game and guitar hero make up for the sub par food and lack of open tables.
Kay M.
Évaluation du lieu : 1 Walled Lake, MI
I was appalled! My biggest problem being there was a FIGHT that broke out between adults! The arguing and yelling went on for a while then men started swinging punches. Took way to long for the manager to get the two families out and once they were on their way out the women stated a cat fight. This is Novi for goodness sakes not the ghetto! On the business side of things I have to say that at least a quarter of the games were broke or just ate your tokens. Very very disappointed, never too g back.
Annette J.
Évaluation du lieu : 1 Ann Arbor, MI
I have many a fond memory of rolling up to Chuck E Cheese as a kid, so when it came time to take my little cousin on our first Annette-Olivia day I knew I wanted to take her to one. I chose this location because I thought, what with it being newer, that it might be a bit better than other spots. Oh dear was I wrong. Firstly, I do want to commend the super nice staff. They were friendly and had great methods in place to protect the kids. And the space was relatively clean, which is good. That’s pretty much where my compliments end. Little cuz was a bit overwhelmed by the space so I decided to take her on a few kiddie rides to ease her into things. Of course nearly a third of the rides geared toward her age group(3 years old) were broken. Blerg. I did get her on a few, though, and she had a decent enough time. Time for games! Again, a bunch were broken. I think there were about 6 ski ball lanes and all but ONE was out of order. That is just crazy. Time for pizza! I take her to the front, order us a couple of individual pies, juice, and a balloon for the kid. We go play a bit more while we wait for our pizzas. When the time comes only one pizza(mine, with the toppings) shows up. The second pizza(her’s – cheese) was not rung up. Luckily she was okay with me picking off the toppings off mine to eat so she didn’t have a meltdown when her pizza didn’t come(and she actually did like the pizza quite a bit) but still. UGH. I went back to the counter to order AGAIN and the gal was nice and apologetic but I was still annoyed. While we ate we watched the«floor» show. Gone are the animatronic band members of my youth. Instead, there’s one – Chuck. E., whose wrist was broken so severely that his right arm hung limp as the rest of him moved. Creepy. Instead of the band there were massive TV screens, the largest and most central of which was broken and featured squiggly lines and lots of snow. WTF. I know this is a place with kids and kids can be hard on things, but really? To have almost a third of the joint be broken in some capacity? That’s just seriously messed up. Luckily she’s three and didn’t seem to be disappointed but it was pretty rough having to keep telling her«oops, this one’s broken!» whenever we went to a new machine. Also, NOBALLPIT! How you gonna not have a ball pit, Chuck E. Cheese?!? In the end she had a decent time, I think, but I will never take her to this location again. Blerg.