IHOP

I’d like to give this 0 stars since that the amount of service we got, it took 15 min before anyone came to the table and asked us even wanted anything to drink, 5 min. later still nothing. Walked out, not coming back, no one had any sense of urgency or cared that we were leaving.

Very, very poor service. They take forever to bus the tables even when they have many people waiting. It took 45 minutes to get our food once we ordered. Just a very poorly run place. If it’s up to me, I would never go back here.

Why does IHOP always feel sticky? Doesn’t matter where I am, it’s all the same! Food was great though, and timely. I had my heart set on a burger, but they had no burgers. Next, ordered an avocado checked breast. No avocado. Hmmm well I guess they weren’t going to tell me that until I noticed it was missing. Once we got that figured out, all was well. My boys love it there. Velvet pancakes, and French toast both with bacon for dinner makes it a winner.

Very very poor service. And shorted us our change back… 20 dollars. Had to wait an extra 30 mins to see a receipt and get the right amount back. Waste of time and energy to come here. Save yourself.

Wait for 15 minutes to get seats even 20% of capacity. No smile. No attention. Will never come back here.

The worst iHop location I have ever seen. It took an hour to get a pan cakes and An Omlet. Absolutely Disgusting. If there is an option to rate below 1 I would have chosen that.

Walked in and stood at the counter for 10 minutes before anyone greeted us or asked to seat us. We than had to wait to be seated even though there were 5 servers and the room was only 50% full. 15 minutes later we were seated and we waited 10 minutes at our table without ANY acknowledgement before we just for up and left.
I spoke to the woman working the front counter when I left and told her what happen and she just gave me a dirty look. We love ihop but will never return to this location.

We love ihop and this one is pretty good. The only complaint is their utter lack of parking. There isn’t even enough handicapped parking. If you need a place with good food at a good price, look no further. If you want to go somewhere you need to workout before and after your meal with a quarter mile walk this is your place. However, if you want a leisurely walk from your car to the restaurant you may want to look elsewhere.

I’ve gone at night 3 times 9 or later. The first time one girl was doing everything. The next time we waited about 10 to 20 minutes to be seated. Got seated people came in after us got drinks and ordered we waited 20 minutes and then left. On our way out We were greeted by our waitress. The last time about 2 weeks ago we walked in waited 10 minutes saw no hostess only about 2 families were dining and someone was waiting for an interview. I gave him our coupon and left. This location has the potential to be very busy but the service just is not there. At least not for me.

ABSOLUTELY PITIFUL.
I didn’t think it was possible to have an experience as bad as the one I had at this particular iHop.
I went at about 4 in the morning with 3 of my buddies after I got off of work.
We are young respectable guys and we were all completely sober, so I fail to understand why right off the bat our waitress gave an attitude.
WORST SERVICE I’VE EVER HAD.
She was rude, snobby, and I felt very rushed trying to order.
On top of that, she was arguing with another server in the middle of the store not even acknowledging the fact that there are other patrons trying to enjoy their dining experience, as was I.
I ordered a couple things, one being a side of fries, they brought out a large bowl with almost no fries, I couldn’t believe that I was going to be charged with the tiny amount I was given. I asked for some more because I felt I was getting shorted, she took it to the kitchen (with attitude of course) and brought it back to the table with MAYBE 5 more fries.
Just appalling.
When I asked to speak to a manager, my waitress said he was too busy to talk. I’m assuming she knew I was going to complain.
On top of the horrible portion sizes, the rude service, and the manager that was «too busy to talk», the bill was all sorts of messed up.
It was supposed to be spilt four ways, which I do understand can be (semi) confusing, so I will cut a tad bit of slack on that aspect of the iHop venture, but nonetheless it was another inconvenience to an already horrid experience.
I will most definitely NOT being going back to this location.
I won’t say that I’ll never go to another iHop again because I have no complaints on the actual taste of the food, but as far as the Novi location goes, they better tighten up a couple things before they drive the place into the ground.
Do not go to this location. It’s worth the drive to go to another one, or there’s a Denny’s right down the road.
Just avoid this place at all costs.

At Novi’s IHOP for breakfast. About half full at 10:00. Server was prompt and friendly. We all three ordered combo and split meals poor waitress… we couldn’t decide what to get, everything looked so good. The pot of coffee was on the table. how convenient ! Meals came in a timely fashion. OMG, every dish was a work of art and sooo delish. The crepes were to die for, so tender and fluffy. Mine was «loaded» with eggs, bacon, ham and a light cheese sauce. I only ordered ½ portion and I was full. Most breakfast entrees were $ 5 to $ 7. This my go to place for breakfast from now on.
.

Amazing customer service but I will say service is extremely slow… seems very short staffed so once they stock staff up & improve speed life will be great!

I discovered this IHOP on accident the last time I was driving through Novi and decided to check it out for breakfast this morning.
The parking was good, although I can see where it could be an issue during busier times as the lot is shared with surrounding businesses. I wouldn’t dare try to make a left-​hand turn onto Grand River Ave. during peak traffic times either.
This IHOP was very clean outside and inside. The interior was very spacious and kind of reminded me of a Golden Corral, only without the cafeteria atmosphere.
I was a bit confused as to whether this was a «seat yourself» or «wait for server» kind of place /​time of day as there was no sign indicating either. A manager elected to seat me and asked me my preference of a booth or a table. I didn’t have a preference, and was seated in the corner booth just behind the cashier area.
I found that the staff was very friendly and relatively quick to get me seated. My server was pretty attentive and took my drink order right away, as well as took my food order after returning with my orange juice.
The OJ was very good — not quite as sweet as you would get at other places. I ordered a 2×2×2 (2 buttermilk pancakes, 2 eggs, 2 strips of bacon), which was delivered fast to my table and very tasty.
Probably the only negative of my experience here at this IHOP was the price, which I did find to be kind of high for what I’ve ordered. ($ 10.26 in total). Whilst the portion size was good for what I did order, I typically get hash browns, home fries, and bread (toast/​banana) with my meal for the same price (and sometimes less) elsewhere. $ 10 for breakfast for one person is a bit steep. I wouldn’t say that the cost is enough to deter me from returning, but I don’t think I will become a «regular» because of it.

Let me tell you something. This is the BEST IHOP I have ever been to. From the server Kennedy, who gave us so much attention and dynamic service we had a hard time leaving! While it has what any other IHOP would serve food wise, the friendly atmosphere and ambiance of peace along with the food (Chicken Fajita Omelet and Shortstack) being serve as soon as as it was done, this IHOP is the reigning Champ.

The family always enjoys going to IHOP for breakfast (day or night). I could take it, or leave it to start, but will generally go along with the preference of the group.
So, the day before father’s day (last month), we went for a «quick» breakfast before an event where we were volunteering. The experience was anything but quick. My order was the last «complicated» by far…2 eggs poached, sausage, hash browns, and wheat toast. I know, I make it sound complicated, but I thought at the time is was a relatively easy task that would result in a breakfast that may take up to 35 minutes after we were seated (keep in mind they were not overly busy; just over half full).
Now the fun part. Poached eggs showed up and we’re almost hard boiled. I asked if they could remake them (cuz I thought that they might take another 2 minutes; including back and forth walking for the server). 10 minutes later… with the server not showing up or anywhere to be seen, still no eggs. Another 5 minutes went by and we noticed a manager and told her about the situation and she went to «take care of it». Another 5 minutes went by and the manager was now also «in hiding». The server showed up, without eggs mind you, and told her we had the manager involved. Another 5 minutes later I was brought «new» eggs, with an apology and a 10% reduction from the bill. By this time (25 minutes later) I had finished the rest of my meal. And, the best part was that the «new» poached eggs were still nearly hard boiled!!!
The server was very apologetic, and said «come back for Father’s day and we’ll do better, I promise». I told her that I wouldn’t be back… and I meant it.
Overall, it’s always been clean restaurant… but I always have better service and food at a near by Coney Island.
I will never go back, and recommend the same to everybody. And, you’re welcome!

The energy here is fantastic the service is top notch it’s a pleasant place to go and grab a bite after church on Sunday morning.

The food here is great and very consistent quality everytime I go. Its one of the few places where I can honestly say that the food looks almost identical to what they present on the menu. That menu of course, being one of the biggest menus i’ve ever seen for ANY restaurant. They have such an insane selection that it can take a very long time to decide what you want.
A couple points against them for service. The waitresses are nice but they were SEVERELY understaffed when I dined here. Our poor waitress was running around the entire large restaurant like a chicken with its head cut off. She must have been waiting on 8 or 9 tables at once. She had indicated that some other staff memebers had called in, yet this is not the first time i’ve experienced this issue here.
Also, a minor point, but their chocolate milk is literally just milk with chocoate syrup stirred in. While this obviously isn’t a huge deal, chocolate milk lovers know that it simply isn’t as good as factory style chocolate milk.

This particular IHOP location is not good. Stopped by around 10 pm on a Thursday and there was only one person working as hostess and server for the entire restaurant.
I ordered banana strawberry pancakes, which I cannot complain about. However, what I can complain about it the fact that my friend never got the orange juice that he asked for when the server came around for drink orders when we got there. I did also ask for a refill for my water and this took over 10 minutes for the server to get.

Woke up and told my husband I needed to eat. I suggested going to Moe’s on Ten, and he suggested IHOP since we haven’t been to the one in Novi yet. Fine, let’s go. We get ready, get in the car, and drive there. We arrived at 9:05AM-9:10AM. Parking lot was packed, and plenty of cars were pulling in at the same time, so he dropped me off at the door so I could grab us a seat. Once inside, the place was pretty busy, but I didn’t have to wait to be seated at all. There weren’t any booths open, so the hostess sat us at a small 2-​person table, in the middle of the main aisle. No problem — it was just 2 of us, so I didn’t want to take a bigger table when I knew there were larger groups coming in behind us. She thanked me for that. So far everything was off to a good start.
Our waitress came over within 1 – 2 minutes. She took our drink order, brought us our drinks, and then took our order. I’d guess that all of this took place within 10 minutes. Nothing unreasonable whatsoever. Our waitress checked in on us periodically and gave us an update once, telling us that our food should be up shortly. Still going well — or so we thought.
We started to notice tables seated before us were still waiting on their food to come out. I started watching the clock, and began to panic a little. I had an order to work on with a 3PM deadline — and it wasn’t a simple order. I didn’t have time for breakfast to consume nearly 2 hrs of my day, from start to finish. Sadly I’m not even exaggerating. We left around 8:50AM and didn’t get home until 10:38AM. So if the pressure of a work deadline wasn’t bad enough, I then started getting a really bad headache because I’m pregnant and hadn’t ate anything. I told my husband we needed to leave, and could just pick up BK breakfast or something. I honestly didn’t even care at that point. I needed food & time, and IHOP wasn’t supplying either at the moment! I told him at 9:59AM, «If we don’t get our food in one minute, we’re leaving!»
Well…the IHOP Gods must’ve heard my threat because 30 seconds later, out came our food! And I started crying. I was hungry, had a headache, was stressed over my deadline, and was frustrated that we now had to stay since our food came out. And to make matters worse, I was crying more because I was embarrassed and had absolutely ZERO control over it! Ugh! Worst dining out experience of my life! I was eating my meal through tears. Well our waitress noticed so she came over and apologized, and told us the manager would be over to talk to us because the wait was unacceptable. I couldn’t look at our waitress because I knew it would’ve been worse for my crying, and about the only control I had over it was preventing it from becoming hysterical sobbing. The manager came over, my husband talked to her and explained the situation, and she said she was gonna modify the bill. Didn’t look at her at all either. When she came back she told us that she gave us 50% off our bill, and apologized for the delay. She said she felt «really bad» and said she just walked in and didn’t know what was going on. She told us the delay was due to «only half of the kitchen was open.» So on a Saturday morning — at IHOP — you only run half of your kitchen??? What kind of sense does that make???
I will say that my meal was good. The strawberry banana french toast was delicious! BUT — no simple IHOP breakfast meal is ever worthy of a 50 minute wait. This is simple stuff: bacon, eggs, hashbrowns, pancakes, and french toast. Any other restaurant would have your meal out to you within 15 – 20 minutes. So yes — the food was good, but not worth any of the BS that came along with it.
I really debated on whether or not to rate this a 1 or 2 star. I asked myself — «would I go back here?» and that solved my 1 or 2 star dilemma. No. I wouldn’t come back here again. Our waitress — Ifeoba — was great, and was no way at fault for the delay in us getting our meal. Could she have communicated better/​differently about what the actual delay was? Yes, but it wouldn’t have solved any of our problems. Maybe we would’ve known to leave, but I’m not holding it against her. Anyways. Read the reviews beforehand. They’ll likely save you from a breakfast crapshoot!

Ok so writing this as I sit here waiting on food. At this point I do not care if the eggs have gold in them and the pancakes have keys to a new car hidden inside, my (pregnant) wife and I have been waiting well over a half hour for food. If she didn’t absolutely have to eat and soon I would get up and walk out… we walked in just after 9:00 am on a Saturday and it is moderately busy, but definitely no excuse for waiting this long. Come on folks this is what you do. You are primarily a breakfast place and you can’t get breakfast out in a reasonable amount of time? Should have paid closer attention to the reviews before we came. Never again. As I look at my watch I see that it’s closer to like 45 minutes at this point. This place needs a corporate review by their headquarters, and fast!