Walmart

The reason this Walmart isn’t crowded is because the store is very unorganized. The shelves are not stocked properly and the selection is poor. I have tried to keep an open mind and try this store again and give it a second chance. But the cashiers never hold a conversation with you, they are too busy talking to their fellow cashiers. The workers that you do see in the aisles are also visiting with other workers. The produce isn’t fresh. The meat isn’t very good either. I only shop here when I am in a hurry and need a few items. I would rather drive to the New Hudson Walmart, it is much nicer. Drive the extra miles to Meijer, or Kroger

Different set up from any normal WM store. Normally Walmart stores keep fresh produce and grocery on the right side of entrance but it has pharmacy section there. And normally Pharmacy section is on your left side of the 2^nd entrance, but it has fresh produce & grocery there. Not a familiar set up of Walmart if you have been to WM of other states before. Lesser selections of items, sometimes you may not find the item you are looking for, esp. If you have come here after browsing Walmart website. Walmart is normally known for keeping all the items so that it’s customers don’t think of going to other stores but since Novi WM store has fewer items, you may not find things you are looking for and thus would surely go to it’s competitor stores to buy those missing items.

I don’t normally shop at Walmart. However, I was next door and needed to buy a few grocery staples so I went in. I grabbed 8 grocery items. I went to the U scan which I hate but there were no other registers open. A woman helped me with an issue then I went to the door. At the door I was asked for my receipt and she pawed her way through my bags analyzing each line of the receipt. I have never had this happen to me before. I have never seen this happen at any other stores. I asked what the reason was and if that was the typical walmart experience and she said yes but gave no explanation. The person behind me left with no search. She never apologized or thanked me. She was not kind. I left feeling uncomfortable and like I was assumed to be a thief.

When this location popped up in Novi of all places, I thought for sure it would be one of the well maintained ones. In my experience at Walmart, there are the ones that have helpful employees, clean stores, and maintained parking lots. Unfortunately, this location is maintained horribly! I actually hate coming here, because the parking lot is covered with renegade shopping carts. Now I understand that part of this is the clientele, but the staff could help to alleviate this problem. I am afraid that a run away cart is going to put a giant dent in my car.
Once inside, the employees are not friendly or helpful. On one occasion we were interested in buying a television stand. We had a few questions and asked a lady that was walking by. She simply said, «this is not my department» and kept walking. WOW!
Overall, I don’t have high expectations for Walmart, but this place even falls below those. It is dirty, unorganized, and the staff is not interested in helping customers. There are too many stores in the Novi area to put up with this. I hope the management gets it together in the near future.

The employees at this Walmart location are 100% completely incompetent. Here are just a few reasons why:
1. It takes at least three people and 30 minutes to get one question answered
2. They don’t have their phone set up so they can properly transfer calls
3. The employees aren’t actually knowledgeable about all of the services they offer
Don’t go here. Sam’s Club, Costco, or even K-​Mart will serve you better. Hands down.

The cashier ate a cookie while ringing up a line of customers. Absolutely disgusting. Talk about poor customer service. Sorry the customers interrupted your snack. And I’m pretty sure that’s not sanitary either.

Regina in the eyeglass dept. was so helpful. We were in a real bind and she saved the day. Thank you REGINA!!! She was so sweet and patient.

One of the smaller stores, very limited variety of products and barely any stock of the items they do carry. Was unable to get everything I needed. Also, I have yet to find a Walmart that is neat & organized.

This is by far the messiest/​dirtiest place I have ever been. Everything is unorganized and the floor has more items on it than the shelves. Poor poor customer service as well.

Came to pick up an online order. No one at the desk. Went to have someone call someone twice to the desk. Finally someone shows and he helps another customer with layaway who has a complicated situation. I’m not acknowledged. Still waiting for my item for 40 mins. Poor customer service.

Compared to the Walmart stores in LA, this location is way less crowded!!! Never a line at any cash registers.
Many staffs are working on the floor. It’s nice to be able to ask for assistance when need it.
Always find great price at Walmart!
This location is super center too. One stop shopping!!!

Pretty messy store, considering other stores in the area. I was on HOLD for 12 minutes at 7:30 in the morning (on a Friday) for them to check & see if they had any distilled water — they didn’t. NONE ON THE SHELVES FOR OVER 3 DAYS/​I HAD BEEN THERE 3 DAYS PRIOR… this is just distilled water, not caviar. Prices great IF YOU CAN FIND YOUR ITEM.

I know i know, its a Walmart and you can’t expect a WFM experience. but, this is seriously the dirtiest and poorly maintained Walmart i have ever been to.
I’m one of those people who always shops at Walmart because its cheaper.
Its close to work, so i end up going there about twice a week but the last time i went, The store stank (there was some restroom cleaning going on). sheesh! I was so disgusted that i decided i’m never going back.
I’d much rather drive a bit farther to the meijer or kroger in wixom, i realized meijer was 100 times cleaner and prices are lower on produce.
Walmart, you are fired.

… Ggfggggg* need to delete can’t on cell

I had a quality issue with a camera that Ciara, the customer service manager handled painlessly for me. I typically dread Walmart, but the service given at the Novi location was top notch!
This store is clean and nicely laid out. Being a busy gal, I’m one for the one stop shopping. I’ll be back!
Thanks Ciara!

This store has some growing to do. All the employees are new and none are local. The items stocked are not the same as the older Walmart stores. The employees at checkout do not know how to do everything required — like crediting bottle returns. The place is clean, but then it is brand new. Do yourself a favor and go to the Commerce store. Check-​out will be quicker and the employees are not «newbees» from out of the local area.

Hey Folks, guess what? When you’re trying to effectively run and profit from a business you should probably pick up the phone. Also, hiring people that aren’t completely rude helps as well. Best wishes!

Was in need of some home goods so I stopped in to my new local Walmart. Normally I shop at Target, I know it’s more expensive but usually it’s not as busy so I pay for the convenience. I had heard this Walmart was not like the rest so I decided to check it out. For stopping in on a Saturday afternoon I expected it to be a madhouse. So not the case! It wasn’t jam packed, the store was clean & there were plenty of available staff. Looks like I’m switching to Walmart!

Recently moved to Troy and that Walmart is a PIT, so when I’m in the Novi area I go here instead. Super new and super nice.

I hope that this Walmart in Novi never catches on, because I’m a fan! It’s not as crowded or messy as many other locations are. The shelves are always stocked, employees friendly & very clean.