Advance Auto Parts

Cool Auto spot.
Helpful Staff and stocked pretty darn good to me.
I stopped in a few days ago to ensure my car battery was operating correctly and to pickup some CR1616 batteries for my keys. I was all set and good to go for everything I stopped in for.
FYI, they check your battery and check engine light free of charge. I say if you have minimal cosmetic issues, then stores like this are a true gem when ya need them! Have a great day peeps.

Just went to get a few things for my car and I ended up buying only one. The level of poor custumer service is crazy. I was assisted by two different ladies and all the time they were speeking to me I felt like I was been pushed arround. Finally when I asked about a product on sale she had no idea which product I was reffering to and implied that I should have read the price tag on the shelf.
After that I paid what I had in my hand and left.
Dont know how they can keep a bussines with that kind of approach.

Store has poor management and doesn’t really know how to handle their own commercial operations. I guess their POS (point of sale) system has major gaps, but I was appalled by lack of interest in helping me resolve my warranty exchange. They were able to find my purchase history, but would not honor the warranty because I did not have the original receipt. Why log customer information and purchase history if that is the case? Instead of escalating internally to their own side, I had to call customer service on the phone to get it resolved which took over an hour. I was being treated like a shoplifter that was trying to wrongfully return an item that was stolen. But since they could see my name and that I purchased the part on their screen no more than two months ago that is not the case. Even they should be able to see there is a problem and try to solve it or communicate it upwards. But they repeatedly said there was nothing they could do. I also asked for the contact information for the regional manager but they would not share his number. his name is Glen Ruben and hopefully I will get a call back from him soon.
Overall, there was:
Lack of their own POS system knowledge. Lack of communication skills. Lack of knowledge about the parts they sell. Just a major frustration and disappointment.
I don’t plan on using the store when I can purchase online or get parts elsewhere.

I went to this store recently on a rainy night, asked if they could put the tester on my car to check the charging system, and they gladly did so immediately. While this might seem unpraiseworthy, I had just left another store (namely A.Z.) a few blocks away that refused because they claimed that the rain would ruin their tester (which is complete bull). Needless to say, this store will get my business in the future.