Banfield Pet Hospital

We took our dog in a few weeks ago to try and figure out what was wrong with her skin, they ran a few tests and determined it was allergies (no cure other than medicine), and discovered she had very severe ear infections. For cost purposes we had to schedule the treatment for the ear infections for a later date… So today we dropped her off this morning to get sedated and have her ears cleaned, they insisted she be there early so they could monitor her after she wakes from sedation. I called at 3 to check on her, and nothing had been done. The vet that normally handled her left, and didn’t explain thoroughly what needed done to the vet replacing her. So after i explained what was supposed to happen, the new vet threw a price at me that was double the original price i was told for the treatment. After having to raise my voice and be rather rude (which is not something i do), she agreed to charge the initial cost and said they’d start working on her right now…
How? If she HAD to come in in the morning so she could be monitored for several hours after the sedation, HOW can you sedate her at 3:30 and tell me its fine to pick her up at 5?
Our initial experience was great and helpful, but after how they’ve handled today, we will not be returning. Which is a shame because they really do have great friendly staff and handle animals well.

I have only great things to. say about Banfield. The staff here are amazing. They know our Punkie by name and she gets the best care here. Each of the staff literally get on the floor with our pet and they really treat her with love. I can’t imagine going anywhere else!

Genuinely, the nicest and caring staff we’ve ever met. The took care of our first puppy Ronin as if he was their own. Unfortunately his ailments caused us to be quite frequent customers, each time they would greet him and make sure he was taken cared of, all the way to his untimely passing, which they made it easy for us to deal with. Now that we have our new puppy Odin, he is given the same love and care from the staff. I cannot thank them enough for there service to our little ones.

We regularly bring our three wild little dogs here and I’m sure the three of them have each managed to make a name for themselves. Everybody knows when we are coming, it’s like a walking circus. Yes, we have spoiled them far too much and we appreciate that the staff here always accommodates us, hoopla and all.
I believe we’ve seen all the vets here and our dogs have always been treated very well. The pet nurses have been kind and considerate and we are always greeted at the desk when we arrive.
We have the wellness plan because our three little critters manage to get themselves into some nonsense at times and we also like the comprehensive health care it provides. I’m starting to think the dogs are getting better health care than we are!

The early/​late hours are a real life saver for me. While we have a regular vet, we are using Banfield more and more often. They treat small animals as well as dogs and cats while our regular vet does not. They also are just less expensive overall.
Dr. Stueve at this location is just awesome. I really like her a great deal and she is very knowledgeable about the critters she cares for.