Massage Envy

Ha ha jokes on them. They’re currently involved in a class action lawsuit and former members are getting the massages they were screwed out of reinstated, so if you were one of them I’d look into it.

Tried the $ 39 first time «hour» massage (really only 45 min, I believe). The massage was the worst I’ve had (had less than 10 total, to be fair). It really did not seem she knew what she was doing and the pressure was weak. And then she was lifting my arm back, and I remember it hurting and thinking «theres no WAY this person even knows more about massage than I do»!
At the end, there is some mild pressure to schedule your next appointment and worse, they try to get you to become a member. No thanks!

No giving u water, relaxation room is pointless, massage is NOT an hour long, constant sounds of tiny lotion bottle lids being opened and shut and the sound of lotion squirting out, no hot towels, no initial relaxation pressure to get you relaxed and if this place does anything for u, they act like they are really doing you a favor. They just don’t get it that customers are the ones doing them a favor by choosing to spend their money at this place of business rather than somewhere else. It isn’t a partnership, it’s a service. If I pay you, YOU WORK FOR ME! That is what the service industry is! The costumer experience is the most important part of your business. Everything else is a cost. It seems people have forgotten this. Managers, therapists, buildings, supplies. You are all costs that without loyal customers, will soon be finding yourself out of business and unemployed. If you think corporate isn’t brainstorming ideas to keep customers, even the ones who might be going outside of the contract a bit, you are kidding yourself. They probably ask how many contract renewals you get. Going above and beyond is expected if you want my business. It’s my hard earned money that I have to sweat for and I choose where to spend it. Why would I just give it to someplace for a low class customer experience. Some people have to work 8 hours to afford 1 hour here. They just don’t seem to understand that here. My husband bought a membership for me for my birthday. He’s a man. They don’t pay much attention. I didn’t start using it right away and the third from the last message they wanted me to pay for! Apparently, you MUST use 6 massages within 6 months. I was obviously surprised. The manager agreed after throwing the contract in my face to extend me 30 days for the other two. So 3 massages in 30 days. I only wish I had that time. Here’s the crappy part. The manager says, your husband was supposed to tell you. Let me be clear. Bad business practice: sell gift membership and never go over contract or rules with gift recipient when they first come in, then throw contract in recipients face and act like you are doing them a favor if you extend 30 days (bearing in mind you have been paid in advance). Good business practice (AKA not what happened): Explain terms of contract and all expectations to both customer at time of purchase, and recipient upon activating membership, which is not activated until recipient comes in for first massage, therefore creating known expectations and avoiding confusion relying on information or anything else getting from one person to another. Main point being, don’t go here if you have high expectations. I apologize for any typos as I am writing this from my phone.

EXCELLENT CUSTOMER SERVICE!!! Heather is the BEST deep tissue massage therapist EVER!!! Because of her I signed up for a membership. I come feeling like blah, but as I leave I’m on cloud 9!!!

So about four years ago I received a gift card from my students to Massage Envy. Due to having little munchkins of my own and I seldom have someone to watch them I hadn’t used it yet. I figured visiting the in-​laws was the perfect time to use this gift card.
So I called last minute and got a reservation for a couple of hours later. The front desk staff was friendly and great. When I came in they had me fill out basic paper work. They asked if I needed to use the restroom and then had me sit in the lobby and wait for my masseuse, Josh. He greeted me and walked me back to the massage room. There was no relaxation room like some of the spas (Red Door Spa) I use. The massage room felt cheap, from every thing to the tables to fact that the rooms weren’t sound proof.
The massage was okay, but nothing great. He asked how the pressure was and it was decent. Not sure I was a fan of all of his technique. If I was to go back (and I didn’t use all of my gift card) I would probably not ask for Josh again, but would take my chances with someone else in hopes of someone great.
They didn’t try to up sell me on the monthly membership as they knew I was from out of town.
When my massage was done Josh greeted me with a cheap plastic cup of water. My in-​laws dog must have liked the greasy lotion they used there as the dog could not stop licking me (YUCK) the second I went back to their house. Make time for a shower afterwards for sure.

Over the past few months I have been lucky enough to get in for same-​day appointments at this massage envy. I’m not sure if they hired more therapists or if they changed their scheduling process but it seems much easier to get in now.

I was told Massage Envy was the «low end» massage place, but I thought it was fantastic!

If you want an amazing Deep Tissue massage, go to Jim. I have a hip/​tailbone injury and I have been going to Physical Therapy and still couldn’t move my leg outward, and now I can…;-)