Menards

I went to the O’fallon Menards today to pick up a garbage disposal. When I returned home with the appliance I realized that I had grabbed the wrong model. I took the garbage disposal back to Menards hoping to find the correct model. When I walked in with my 2 year old and 6 year old in tow, the service desk was somewhat busy. I tried to catch an employee’s eye to see if I could just run back and get the model I needed to make the exchange. I could not catch their eye and at that point my 6 year old said he had to use the restroom. The disposal I already purchased was in the cart and I thought I would grab the correct model real quick, cruise by the restroom and then back to the service desk to exchange. When we got to the area where the disposals were located a very nice and helpful employee helped me look to see if the correct model was there. He saw the disposal in my cart and I explained I grabbed the wrong model and he was very nice and didn’t say anything about needing a sticker or anything on the already purchased garbage disposal. I took my 6 year old to the restroom and then headed to the service desk to make the return. As soon as I walked up to the service desk and said I needed to make a return, the employee looked at me skeptically and said «Where did you come in the store?» I was kind of confused and pointed to the door right behind me and she said «Did you walk past this desk?» I said yes and started to explain that I had a receipt and had originally just wanted to make an exchange and the employee began to explain in a VERY condescending tone that in the future I needed to make sure I stopped at the service desk and got a sticker for the item I wanted to exchange. I told her I did stop but they were busy and my son had to use the restroom. She proceeded to keep going with her condescending tone and said «Well I’ll do it this time but if you don’t want any trouble in the future you need to follow procedure». At this point I was getting frustrated because I could read her accusatory undertone and I had done nothing to deserve this tone. First of all, I saw no «procedure» listed at the service desk. Secondly, no one would even look my way when I came in and was standing waiting for assistance, and last, but not least, I had a receipt that would match exactly to the exact product I needed to return. She made a production of having to call to some «manager» and see if it was ok to return the product since I had walked up to the service desk from the store area. I did not at all appreciate her tone and service and told her I would not be returning to their store for any of my future needs. If you have a procedure you want followed MAYBE you should acknowledge customers when they come in.

If you’re looking for anything you can find if at Menards! I first discovered Menards whenever I was living in Chicago! I never knew what the place was until I actually went in. I’m happy that they opened one in ofallon! It’s a very nice store that has almost everything you need… even food. Yes kind of weird that they sell food, pet stuff, etc… my only downfall about this location that I think is kind of strange is the checkout. It’s just completely different and very weird. That for sure!

Finally find a grill I want — none in stock! Worker says «well we get trucks in every day, shrug». Well zero stars, shrug”

This store is a lot like walmart. You have to search for someone, but they usually do right by you.
Alixx in lighting (see photo) is one of those examples. She showed me a newer technology lamp guaranteed for 5 years with a brighter view. Also this model had lcds already wired in. They fit my needs exactly and were 30% cheaper after you figured in the savings of not having to buy or mess with light bulbs.
I have had issues with front desk people over their mail in rebate system. It needs a major overhaul.
This place is crazy on major sales. Imagine all the entitled crazy soccer moms of target, dressed in camo and breathing through their mouths. Every one of these ladies brings a lumberjack and you are starting to get the idea.
The selection and pricing are phenomenal. It more than offsets the downsides.

After shopping at this location since it opened, I have come to realize the customer service here sucks. While their prices are usually cheaper than their competitors, it is made up with lost time. I’ve had more bad experiences here than I can count. Every time I’m at the checkout, something goes wrong. For example, one time they charged by debit card three times then told me it was the bank’s fault. I had to file a fraud report to get my money back and the front end manager at Menards was not helpful. I even emailed corporate to complain. They sent my complaint to the local management and I never received a response.
I am very disappointed in the customer service here.

I would consider a two-​star but out of the three times I’ve gone, there’s always been something wrong that caused at least a minor issue or even a full-​blown fiasco. Today, I purchased a faucet. It had a pink tag. The pink tags were advertised with a $ 20 rebate. Of course the rebate didn’t print. They checked and they said the sign said something like, «Pink Tags $ 20 Rebate. Includes SKU#‘s (list of numbers)» but our SKU wasn’t listed. Well — why give it a pink tag? SO — I basically paid more than I was willing to. Another time, I purchased a sink online and had it sent to their store. Well, it was a fiasco for them to find it – I seriously spent at least 45 minutes of my one-​hour lunch break on it. I got it home and it was the wrong sink. So I had to drag the very heavy porcelain sink back. When I got to the return desk and explained what happened, the lady checked my online receipt and the UPC# on the box and said, «Do you have a receipt for this sink?» I told her that the receipt I had was for the sink I purchased — not for the sink they gave me and explained they gave me the wrong sink. I think it took an unusual amount of time for her to finally comprehend what was going on – she just kept saying that the UPCs don’t match and she can’t return the item with the wrong receipt. I felt like I was on a hidden camera show. Finally — she understood. She had someone help me find the correct sink and she did the exchange, but it was a fiasco finding the correct one. I just wanted the sink I paid for! I told my wife that would be the last time I go to Menards but it wasn’t! I went today. How stupid am I? Not again though. It’s not worth saving a little to get a lot of extra stress. I would not recommend Menards.
The data contained herein is true to the best of my knowledge and may contain opinion. The intent of this review is to portray my experience with the company listed above. The experiences that I had may not be the experience any given customer would have. These statements are not intended to harm the company or mislead consumers.

Went to this place 3 times, walk in no one said hi to me, I said that’s ok maybe they didn’t see me. I look at a worker saying I need help and the worker walk pass me like he did t see me. Then I walk pass 4 managers and no one said hi can I help you with something even when I was looking for something right by them no one said a thing to me. I do not like this place and will not return because of the service.

I like that you can get a bit of everything here at Menards. A lot of hardware and usual construction and remodeling supplies, appliances, and a little bit of grocery and everything else.
I have only been in here once so I did not really get the whole experience. I will be back, just don’t know when. I don’t get to O’fallon much.

I ALWAYS go shopping at lowes and Home Depot with my dog and never been asked to leave. I showed up to do shopping at menards and was immediately asked to leave with my dog. I have a 12 week old basset hound puppy so it’s not like a Doberman, Rottweiler or pit bull. I refuse to shop at some place like this that I can’t take my dogs. I have 3 basset hounds all together and they are mine and my fiances babies. Menards has lost my business and I will continue to support lowes and Home Depot where they see my pets as part of the family.

If you haven’t visited a Menard’s yet, you’re in for a treat.
I thought Lowe’s was great when it competed with Home Depot. This third option takes the cake and is well worth the drive across the muck into Illinois.
The sheer size of the outdoor/​garden center will blow you away and you’ll find that a Menard’s also caters to outdoorsmen/​sporting activities as well as home improvement.
Dog food and dog treats? Check!
Like the previous reviewer, I’ve long hoped that Menard’s would expand south and now that we have a number of stores planned or nearby I think everyone will soon discover that this 3^rd option may replace options 1 and 2.
Oh yeah… you’ll freak when you see the size of the parking lot!

Menards Super Center! The staff has always been friendly and helpful for the few times I have been here.