Midtown Home Improvements, Incorporated

Very pushy salesmen for this company came to our door with the whole «we’ll be in the neighborhood» pitch. Nearly impossible to get them off our porch. Bad business.

Absolutely sick of their incessant phone calls. I’ve told them time and time again to STOP CALLING. There’s literally zero craps given. Their office closes at 6 yet they continue calling well into 9pm. Are you freaking kidding me?!? Do not under any circumstances use this company.

One of the worst experiences we have had. Quality is ok but everything else was not so great. We were told the project of tile in a small toilet closet, another bathroom and custom vanity would take 5 days. It took over a month. We were told they would lay down plastic and basically leave no trace of them being there or any mess. Our garage was where they decided to dump the old floors, toilets and sink. It sat there for almost a month. The first day they said they would be there at 7 am. Called at 8am to say they would be there by noon. They showed up at 2 pm. They did this everyday they came. The first week they were there, they maybe worked 5 hours. Save yourself the time and money. Read the rest of the reviews. We didn’t and we regret it.

Good lord, one of the 2 worst experiences I’ve had with salespeople. I made the mistake of using Home Advisor to look for a roofer. Should have just paid the Angie’s list membership fee. When you use HA, they automatically forward your contact info to the companies and the companies call you. This is one of 2 that were «recommended».
Background — when we bought our house 7 years ago, the home inspector suggested we have our roof looked at within a couple of years. Since so much more time had gone by, we just assumed we probably needed a new roof, in spite of no leaking or other issues.
My first red flag was when the Midtown employee scheduling the appointment to look at my roof said both homeowners have to be present. So for you couples who split household responsibilities so you can spend your joint time off work enjoying your free time, you’re out of luck with Midtown.
On the day of the appointment, the salesperson showed up 30 minutes late. He did call to let us know, so no big deal. He seemed pleasant, and went out to measure the roof using one of those ground rollers — but doesn’t plan to get on the roof to actually look at it. Red flag #2, lack of thoroughness. How on earth can they know what we need if they don’t even look? BTW, the salesman that showed up primarily deals with decks, not roofing.
The salesman comes in and starts his spiel. After 15 to 20 minutes of hearing about how great the company is, how awful their competitors are, how the co-​owner is an attorney, how they don’t advertise (not sure what they consider Home Advisor, cuz I’m sure HA didn’t make the recommendation for free), etc, I ask if he can skip to the parts that are relevant concerns for us — you know, licensing, insurance, the actual estimate… He said no he needed to finish his presentation because the most common reason that people give for not going with them is that they don’t know enough about Midtown as a company. Seriously, the presentation binder is like 2″ thick. So red flag #3, thanks for totally disregarding my request. Here’s a sales tip: when a prospective customer specifically tells you what is important to them, listen and customize your approach!
There were a few other specific instances where (red flag #4) he was mildly rude or condescending, including one where he probably thought he was funny by «mispronouncing» a supposed past customer’s name as a rude slang term. So childish and unprofessional.
We finally got to the estimate. He writes it on his business card. Red flag #5, no thoughtfully prepared, professionally written up estimate, but a handwritten dollar amount on a card. After many other types of home renovations, this is a first for me. I’ve never received such an unprofessional estimate. Also, the price was well over double the national average price (our roof has low slope, only one chimney, and is otherwise very simple).
I said great, we’ll let you know what we decide after our final estimate in 2 days. Then we get the used-​car-​salesmanship. «Well, if you decide today, I’ll drop the price significantly.» There were many more minutes of that nonsense, but that’s the gist of it. He did offer to drop the price by about 1/​3, red flag #6. I get that in business some companies feel compelled to mark up their prices to account for haggling, but a ¹⁄₃ price drop, and therefore 50% markup, is extreme. I really feel for anyone who agrees to work with Midtown at full price.
Incidentally, the roofing company that came out after Midtown did do a thorough inspection of our roof, told us that there was one minor bit of maintenance our roof needed that we can do on our own, but otherwise our roof was still in good shape and didn’t need to be replaced yet. Another clear example of why people need to be suspicious of any firm that puts all of their effort into high-​pressure sales pitches and none into actually trying to help customers.
Bottom line, I would never hire Midtown.

Your first clue for not hiring them: door to door salesmen. They came by our house one afternoon, we were probably an easy target seeing as there was a big dumpster in front of our house for our current kitchen/​bath demo. I wasn’t home. They insisted I be so my husband booked an appt for them to come back when we were both home. A week later & this has been car salesman type enters. He’s got scumbag written all over him. He walks thru, we tell him what we need help w/​as we’re acting as our own GC, he’s sees the friend we’ve hired to do our framing & immediately states they won’t work w/​anyone else (clue #2). He gives us his two cents as to what we should do (demo everything down to stud), thanks but no thanks, you don’t buy the house for the charm then gut everything to make it all new. Not how we roll. His whole demeanor & sales pitch was completely unprofessional (belittling our ideas & using offensive language in front of us). Take yo sh*t & get the eff out of our home used car salesman! We’ll stick w/​reputable people.

They remodeled my bathroom. The contractor was very nice — the finished product could’ve been a little better and handled with a little more care.

Door to Door kid (s) came to my house after hours. They had to be escorted away by St. Louis County Police. I was cussed at and threatened at my OWN HOME. I was able to get them to stick around until St. Louis county rolled up. Worst part — my 12 year old heard them cussing at me from the street. Not much sleep last night thanks to all that. I will never do business with them and encourage you to look for other options.

horrible!!! i wish there were zero stars. i was harrassed by a sales person doing door to door for this company. was insulted and cursed at when i said i wasn’t interested. i called the company to speak to a manager and no one ever called me back.