New Image School for Cosmetology

This hair school ROCKS! The staff are very professional and nice! The students are educated and always go services with instructors prior to starting. I have been going to this hair school for over 12 years! It is family owned Denise, Crystal and Shirley know the cosmetology business! The salon is very clean! The salon is small so you get a lot of pampering and 1:1 service! Grab your girls and get your hair done for a girls night out! :)

I am very disappointed. I was told by a former student that I should get my nails done here because they don’t charge as much as professional nail salons and I would get to help the students. Little did I know, after getting my nails done, I was charged the exact same price that professional licensed nail technicians charge. I would someone ever go to a cosmetology school to get their nails done if its the same price as professional licensed salons! Anyway, I got gel nails that are supposed to last 2 weeks. A few hours after I left the shop, I noticed that the gel on 2 of my nails chipped. Later on that same evening, I lost all the gel off another finger. Very disappointing (they charge the exact same price as professionals)!!! So, I go up there today to see what they can do because I should not be losing gel nails that fast, student or not, and the manager blows me off. She said that because this is a school, there was nothing she could do and services aren’t guaranteed. She even said, «what do you want me to do.» How about better customer service. How about being a little empathetic. How about not brushing me off like I was bothering her. The student who did my nails said that if they chip or anything, come back no problem. Well, I guess that was a lie. I have had nails chip from professionals and they gladly fixed it with no problem because they know that it should not chip that fast and they appreciate my business. With 2 chipped nails and 1 whole gel coming off the same day, I got «oh well, this is a school.» Will never ever go back.