QuikTrip

I am agree with Pat W.
One of the staff not just treated me badly also ridiculous me front other customers.
I wrote a complaint to QT headquarters and never response.

I travel weekly between KC and Omaha but live in O’Fallon and have always made it a point to sometimes even go out of my way to use QT because of the fast friendly staff, clean facilities, and great products. Over the last several months as I return home on the weekends I have found my local QT’s to be different and NOT in a good way. The staff seems less friendly, the facilities are a little less impressive inside, and the selections inside don’t seem to be stocked as quickly as in the past. Today I visited the Mexico Rd location at HWY K twice. I first took my vehicle to fill up and then returned with my wife’s vehicle. On the second trip when I swiped my debit card the pump said «see cashier». I went inside and inquired with the cashier (middle age blond) whom I’ve not seen at this location before and she stated «you must have used your card twice in 24-​hours so it’s declined». I informed her that I fueled up my vehicle app. 30 minutes before but that was it and her response was «I can try to run it in here but that’s all I can do… how much do you want?» Number 1 my question is are we rationing fuel… who cares how many times I visit a QT in 24-hours…do you not want my money? Secondly, this cashier showed no concern even if it was some sort of policy… and if it is a policy it’s flat out stupid as I travel daily and have never run into this. There are way too many fuel/​quick stop options for me to deal with this lack of concern. On an average day as I travel I visit a QT on average 1 – 2 times throughout my travels but I can assure you this ended today. Something is different at QT and I saw this same think happen to the Tiger Marts in TX so I will definitely be finding a new fuel/​quick stock to utilize because it was clear today that my business is NOT appreciated. QT Corporate needs to take a good look at their operations, slow down on building new locations on every corner, and get their existing stores right.

Just like most quick trips, they all have a systematic approach with their business model and the idea is just as the company’s name implies. Product placement is appropriate and flowing with the widest array of options than any other gas station. It’s always kept up with the cleanliness by the staff and the staff can really blow through long lines of customers in what seems to be a matter of minutes. It doesn’t always seem as personable as some shops, but do we really need a long convo with Billy about the weather. We come here to get in and out, that’s it. I’d have to say though, I wish quick trip had a car wash attached to their business. Who knows how fast and efficient those car washes could be? The best perk I’d have to say about quick trip lies at the gas pumps… Those have to be, have to be the fastest pumps on the planet… I mean they stop right on the dime. That’s impressive pump technology. Everybody elses pumps slow down 20 cents before it stops on pre pays.