Soft Touch Dentistry

I have nothing but rave reviews for Dr. Sarah and her staff. I’ve had crowns (4 or 5) a bridge. A cracked wisdom tooth pulled. No pain !!! My teeth look fantastic. My visits are absolutely fantastic. Been going to her for close to 6 years, I believe. 5 stars across the board

No No NO! The absolute worst in veneers. No aesthetic or professional abilities and pointing out where the issues/​pain are only upsets her and does not do a thing to fix the problem. Just horrible. Left and had to pay out several thousand to get redone.

I’ve been going to Dr. Sarah for close to ten years now. Before her, I would dread going to the dentist but now I look forward to it. Anyone in her office is complimentary and kind. The wonderful woman who cleaned my teeth today had conversation (without her hands in my mouth), found the best flavor of paste and fluoride, and explained WHY it is important to floss. Dr. Sarah finished up my exam and asked about my family, job, and athletics. I drive two hours to come to this dentist because I know no one else could give the quality of care that I get at Soft Touch Dentistry.

My husband and I have been patients of Dr. Thompson for several years and have always been very satisfied. She has crowned two of my teeth and several of my husbands and we have not had any problems. We do not have any dental insurance so we were very pleased when she adjusted her prices for crowns to the same amount she receives from paitents with insurance. Several members of my family, sister, brother-​in-​law, niece and husband, and my cousin are all patients and have been as satisifed with Dr. Thompson. Her entire staff are very professional and pleasant as they go about their duties.

I finally found this dentist, Dr. Sarah Thompson from Soft Touch Dentistry in Ofallon, IL to give me the veneers I had been looking for for many years. She came with great reviews so I went in for a consultation and immediately paid a deposit for veneers. I felt very comfortable with her game plan, as well as her and her staff. Man was I wrong!
This is all new to me, and obviously I have not had this procedure done before. I did my research so I kind of knew what to expect, however she did some MAJOR things wrong.
1) I went in, wanting 8 top veneers. She wrote my estimate for 12. NOT what I asked for.
2) I was under the impression I was getting veneers. You know, since that was what we actually talked about and all?! No. She ended up grinding all ten 10 down to tiny TINY nubs… for CROWNS! Now, Im sure, from a dental perspective, there was probably a good reason for this. However, wouldn’t it be the right thing to do, to discuss this with your patient BEFORE grinding down her teeth to nothing?! Because at that point there is NO going back! And of course I didn’t realize it until my teeth were down to nothing!
3) After having my temps put on, the Dr assured me the final product would give me the biggest «wow factor». I wasn’t 100% happy with my temps, but I trusted her, in her saying they wouldn’t really look much like your temps anyway, they would look 1000x better. Well… they didn’t.
4) The Dr, never showed me my new teeth before she cemented them on. And once again, of course I didn’t realize this until they were actually cemented on there! I guess, after all the research I did, I thought it was pretty standard to fit them in place, show the patient, and then if they are happy, they would then be cemented on. So that is exactly what I thought she was doing! But no, they were cemented on at that point! I really didn’t know what to say, and frankly, after spending 4 hours in that chair, with a very pained mouth, I was just ready to go home!
5) At first glance, I really did like them. But after a few days I started realizing some issues. My canines were FAR longer than my temps were. (side note, I DID want my canines a bit longer than the rest of my teeth, however, these are WAY too long, and look like fangs). The canines also are WAY too wide compared to the rest of the crowns. They look completely misplaced and look like they don’t even belong in my mouth!
6) MAJOR spacing issues!!! When I go to floss, some crowns are better than others with flossing, however towards the back, there is HUGE caps, where I feel like i could use a piece of yard to go through them, instead of regular floss. Food keeps getting jammed up there causing my gums to be extremely inflamed and sore.
7) Its been 3 months since I have had this procedure done, and I am still having to take pain meds 3 – 4 times a day.
8) Teeth are not proportionate with each other. Canines are 10 mm wide, others are 6 mm wide, and the gum line is still uneven.
I went to 2 other dentists to give me a second opinion on her work and neither had anything good to say, and felt horrible that I was put through this, especially without being able to see the teeth in my mouth before being cemented in. It’s going to cost me another $ 10,000 to get them fixed elsewhere, because I sure as heck do not feel comfortable going back to Sarah. Mind you, she came with GREAT reviews, that’s why I chose her. I hope you all read this and think otherwise… because now she is lying to the financing company so that she doesn’t have to give me a refund. It’s one big mess right now. I hate to say anything bad about a business, but man… this has been a mess, and this Dentist was the one who made it this way :(