True hurts. True Fitness and their overpriced treadmills that is. Boy, did I ever fall for their sales pitch: our treadmills are professional quality, they are durable, with care it will last for a decade at least, all other brands are crap and will break, I got the whole spiel. I wanted to be fit and thought a good quality treadmill would be worth the investment; being very shy and not fond of gyms it seemed logical and after some persuasion was able to rationalize spending three thousand dollars on the heart monitoring looming contraption. So guess how it goes, as soon as it is barely out of warranty the dreadmill just up and dies. Completely. I nearly knocked my front teeth out when it halted mid stride. I pay $ 140 to have a service guy come out, open it up, and tell me that the large hearty professional quality motor was no more, kaput. There was no fixing it, oh and by the way this other stuff should be replaced. Turned out it would be an ‘estimated’ $ 1200 or so to get up and running again(or in my case walking at a comfortable pace due to crappy knees). And the beauty part is for that money I’d get a refurbished motor, and the entire thing, parts and labor, would only have a 90 day warranty. Wow, so confidence inspiring. This isn’t the durability and quality the company was so proudly crowing about, so I thought that if I contacted the headquarters maybe they would see that somehow I must have had a defective machine to begin with. Seriously, I’m 5 feet tall, not heavy, and probably strolled on that thing an average of 2 days a week over the time I owned it(there were periods I used it more or less; the total miles on it must be ridiculously low). They didn’t see it that way and would not cover it under warranty. The guy who heads the department said he’d extend a discount on parts. I suppose he did that but when I eventually got the new info from the service company I somehow needed more stuff done and the price for the repair was virtually unchanged, plus there were potentially more labor hours required. I called back the manager guy at True but, surprise surprise, no return call. I am left with a big broken treadmill and rapidly declining fitness. I just can’t see spending over a grand on a repair with a short warranty with refurbed parts on a machine that did not live up to the claims of the company. The sad part is that I was really doing better and better prior to machine’s breakdown, was up to 5 days a week. Gee no wonder it failed, I was actually using it! If anyone can recommend a good treadmill/replacement please message me, thanks. I can’t spend that much again but perhaps there is an okay one from Costco or something…