LensCrafters

Nice staff, fantastic options, glasses ready in less than an hour. :) couldn’t be happier.

I was here in Dec. 2015 for an exam and new glasses. I got the pair I was wearing at the time at this same location years before. I wear my glasses for years b4 I get a new pair (I don’t recommend doing that), mine were in bad shape is all I’m going to say. I didn’t have an appt, so the lady at the desk said she’d have to ask the Dr. It wasn’t crowded. So they saw me.
They were patient and friendly. There was an employee, I think her name was Melinda who was sooo nice. She went beyond in helping me as I selected new frames. We talked about life a bit. She broke out out that digital camera to show how I’d look in each pair. I’ll wear make-​up next time, that camera showed every flaw in my skin. The Dr. shared a dessert treat she had with me because it was a special occasion.
I picked my glasses up the following week, the guy fitting me was über patient because I wanted them to fit well (since I’ll be wearing them for years).
The exam & frame price weren’t bad, but the lens/​prescription ran the bill up — yikes! The money is in the lens making business. I had a pleasant experience here.

Great location and great staff. I was pretty indecisive as to which kind of frames to get and the staff was more than willing to give honest opinions and reasons why I should or should not select a pair. I left with the perfect pair that were different than my normal picks and it took longer to pick the glasses than to get them ready! I highly recommend this store for your eyewear needs!

Consistently poor service. Front staff is rude and has no consideration for clients time. Worst LensCrafters in the area. Skip if u can!

I had a pretty good experience here last weekend. I wandered in to buy some glasses because the ones I have are road warn and ridden hard. I very rarely replace my glasses and the ones I wear now are going on six years. But my dog decided to eat my backup pair last weekend so I figured it was time to upgrade.
I had a pretty lousy appointment back in November at the Butterfield location which ended in me not getting any glasses that day. The doctor insisted he correct for my minor astigmatism. But even after I explained that each time the spherical correction causes migraine headaches for me, he still insisted. So I left.
Fast forward to this past weekend when the Oakbrook LensCrafters were willing to work with me and understood that I wasn’t interested in having migraines. Thanks, but no. They allowed me to order glasses without that correction and I’m very pleased with them.
I walked in and was trying on a bunch of pairs, almost ready to leave because I wasn’t finding what I was looking for. That’s when a gentleman approached me and helped me find just the right pair. Turns out they had more on the other side of the store. He was patient and helpful and made each step seamless and easy.
When I returned a few days later to pickup my glasses he wasn’t there and the glasses felt crooked on my face. The lady who was helping me thought they were fine so eventually I left, but moreso because she lost patience with me than because I felt they were okay. I adjusted them more when I got home and now they are fine, but that’s not really the point.

Customer Interface Associate — Brad
(Review written by my husband)
It seems that the only thing people make time to do is to complain. Fortunately, this is anything but a complaint … unfortunately, it has taken a few weeks for me to make the time to write this.
Several weeks ago, my wife and I visited this LensCrafters where she received an eye exam and purchased two pair of glasses.
Less than 2 weeks later, on Valentine’s Day, I returned to this store because our 9-​month old puppy had chewed-​up one pair of my wife glasses while the other pair was left at a restaurant.
Brad met me at the door, reviewed the insurance we had purchased with the new glasses (can’t imagine anyone not buying this insurance!), located a new frame, and had a pair of new lenses made /​a pair of glasses ready in only a few hours. He made the whole experience painless and quick … not to mention minimizing the puppy’s time in the dog house and salvaging Valentine’s Day!
We were also able to recover the second pair from the restaurant, so we’re «whole» again for a relatively inexpensive insurance deductable charge.
Thanks to Brad and LensCrafters

This lenscrafters is across from the container store and next to Mario tricoci. You park in the orange garage for the professional building and it’s right next to the level two exit into the mall.
We called an hour ahead for an appointment for the little one, and they called her in only ten minutes after her appointment time. Not bad. I didn’t see any specific youth glasses, but many of the frames for women fit her 8 year old face.
Overall a great experience!

Look no further when seeking a young, energetic staff that’s there to help you see better. Being diagnosed with Keratoconus (cone shaped cornea) is unfortunate and hard to find a doctor that understands the best treatment options. Prior to setting up an appointment, I went through three different doctors until being recommended to Dr. Diane Anderson who was extremely helpful in getting the proper lens for my eye. Be advised she works at various locations around Chicagoland and best to call in advance for availability.
Set up an appointment for 10:00 AM only to be left outside staring through the window at an empty store. Was somewhat annoyed and called their other store to understand what happened — I could not get a straight answer as to why they set my appointment an hour before the store opened for business.
My need was simple — replace a very expensive special order lens and not needing a full exam. After completing the initial exam and bringing relevant medical records, Dr. Anderson signed off on the order. Having no insurance left the barganing power up to the customer representative who went out of his way to save me money! That alone was extremely gratifying. They also cleaned & repaired a minor issue with my eye glasses and gave me a brand new durable case.
I would rate this store five stars but only get four due to the appointment screw-​up. Definitely give them a chance and work with these folks. It’s great to know stores like this exist.

My sister made an appointment for 6:40pm for an eye exam. We were on time, and checked in only to sit for 45 minutes waiting for the doctor. The woman at the front desk was rude when we asked how much longer and told us about the variety of appointments earlier that needed to be attended to before us. We made the appointment for 6:40, the expectation is to be served at 6:40. This is not the first delayed incident. Many appointments before have not been timely. Aside from the time complaints, the store itself is in despair. The floors are dirty and the carpet is stained along with many broken light fixtures and lack of adequate, comfortable heating.
We use this particular location because of its convenience, however after today we will be looking for a new office to purchase glasses and contacts.

Top notch service, first time here with Dr. Losurdo & he was the best. Took his time explaining everything to me & my 2 boys that also had their eyes examed. Only issue I had was that when I was being explained what the charges were was very confusing

The best Lenscrafters I’ve been to. I’ve visited others in the area over the years (Wheaton, Downers Grove, Bolingbrook) and the service at Oak Brook surpasses the others. The staff was knowledgeable and efficient (usually not the case at Lenscrafters in general).
Dr. Losurdo is the best! Knowledgeable, personable and patient.

Horrible Staff! My Husband made a appointment at 5 PM and the he waited to go to see doc for 40 minutes. Are you joking me! He actually made the appointment because they didn’t make it lenses properly. Going to another location!

Whew. I wish this place were better but there are just things… like, it seems to always be understaffed. I recently got a new pair of glasses there and on the first visit I wandered around for probably 45 min. before anyone approached to see if I needed help. And there really wasn’t anyone to ask. Another time I stood in front of someone typing away on the checkout terminal for a good 3 minutes before they bothered to look up and acknowledge my presence — whatever happened to «Hi — I’ll be with you shortly.» Another time someone handed me my newly made glasses and said there you go. I had to ask him to wipe the fingerprints off. It took multiple visits to get the prescription right. I’m not going to fault them for that as I am tough to fit, but each time, I noticed a general air of neglect about the place.

Great selection of frames and pleasant staff. It goes downhill from there. Got glasses and frames with in stock lens tint as a temporary solution with promise that my chosen color was ordered and would be in in about a week. 2 weeks later found it it was never ordered. Same technician said would call me when in.
2 weeks later I found they were never ordered. Another 2 weeks later they’re in. But uh oh, they’re broken in the on-​site lab putting them in the frame. So I leave with nothing. Told not to worry because they broke, they speed the order along this time and should be less than a week. 2 weeks later told they’re not in and by the way we have the wrong phone number for you. Then, suddenly they appear and told they have been here waiting for me.

I have been having eye exams every year for pretty much my entire life, and I was impressed by the thoroughness of the exam. They were very detailed and the doctor didn’t stop until he and I were both completely satisfied with my prescription. They were very patient and knowledgeable and I would definitely return. With my insurance, rebates and sales, I ended up spending around $ 150 for the exam and one year of contacts. The only area of concern for me is their frame selection. The room was filled with all designer brands, and I didn’t see a single frame for under $ 160. I don’t really feel comfortable paying big bucks for a pair of glasses that I wear 10 minutes a day, but hopefully they will work with me to use my current frames. If you need contacts and a comprehensive exam, this is a great place to visit. Also, they allow you to register and make appointments online so it is very easy to get started!

Well the opticians are really good here. …Otherwise things can go any which way, it’s anyone’s guess…
I’ve been going here for years and it seems lately the frame selection is less then stellar. I brought in my old frames to get new lenses and everything was super great, the tech that was helping me even clued me into the AAA discount! Then I brought in a second pair of frames and the experience was incredibly annoying.
First– stop pressuring me into add-​ons and making it sound like it is the worst choice I’ve ever made when I repeatedly say no.
Second– when I tell you I can not see and there is a problem with the lenses don’t insist I take them and I’ll get used to them. Because that convenient one hour service is turning into a 3 trip waste of my time.

Went there expecting a total «cattle call» enviroment & low service but it was Sunday & I needed frames & lens right away. I was greeted right away and shown nice selection from showcase area. The service people were very helpful & friendly. Saved over $ 120 from place I was going to buy from.-would recommend to anyone :-)

A fine place with decent selection, Lenscrafters just needs a bit better customer service.
I picked out the frames and since I had a prescription from another place, the store assistant told me he would contact my doctor to get it. I gave him my doctors phone number and chose the package for the glasses. The frames were put on hold till they get the prescription. I was told they would contact my doctor next Monday and the glasses would be ready in an hour.
I could’n come to Lenscrafters on Monday so I called them. The girl who answered the phone told me that not only they haven’t contacted my doctor to get the prescription but I do not have any frames on hold. Finally, after waiting for 15 minutes the girl looked into my file and found both the frames and the number in my file.
The glasses were ready the next day.

Not a huge selection but the employees here are so personable that we’ll likely come back here for glasses over another company with a larger selection.
Things I like about this Lenscrafters:
A. We were greeted right away and a really helpful and eager obstetrician explained the store layout and gave us one of those little boxes to hold our selections in.
B. The store is so clean and easy to navigate without being at all pretentious.
C. It’s cool to see the people in back in the lab coats. Makes me think there’s some really groundbreaking lens crafting going on here.
D. We were told that my BF could pick out glasses and they could log them into the system so that if we come back or go to any other Lenscrafters, our picks will be on file.
E. The super cute girl who logged our fave spectacle picks even added to the conversation that my BF and I were having about my diet and she said I was crazy… as in thin. God bless her heart. We are SO coming back.

There is a lencrafters optique in my area, but when I went inside I felt like it was too snobby for me and my wife. We looked up this lencrafters online and made an appointment not knowing what to expect. I also read the other reviews from other lenscrafters and agree that all lenscrafters are not the same.
We were very pleasantly surprised at how well we were treated. The optometrist, Dr Losurdo, was very nice, very professional, and very informative. My wife and I agree we would definitely recommend him to all our friends and family. I would give him 5 stars.
The person who helped us was great as well. I think her name was Lauren. Also five stars. Never pressured to buy anything and informed us of all our lens options and insurance benefits. Very helpful and nice.
We made the appointment for 9AM on a Saturday and the website told us the Lenscrafters didn’t open until 10AM so we were concerned because we were meeting up with someone after our appointment and wanted to have enough time to pick out glasses. The optometrist is in the Lenscrafters, not physically next door like the website says which is a little confusing. Website is wrong and needs updating. Hope that helps others.
Also what wasn’t so clear was the location in the mall. Basically turn right on Kingery Highway like they say and follow the road all the way around the mall, past the Sears Garage and it will be right next to the Bloomingdale Home and Furniture Store.
They didn’t have a huge selection, but I had no problem finding glasses that I liked. They had to special order a lens for my wife’s glasses, so I will pick mine up when they come in. Overall they get four stars.