XO Communications

Truly awful service. Outrageous pricing with a three year contract. When I took over my current position I started counting the days until I could dump them — saving my company over $ 12k a year by switching to Comcast. When our tech guy had issues with the switch between the two companies, I asked XO to extend service for a few extra days, they said they would not without a new three year agreement! But then billed me for the extra days anyway saying they made an exception — the exception doesn’t matter if it isn’t communicated back to us and we ended up getting Comcast up and running on time anyway.
Then their workman came to collect the old equipment and he hit one of our power strips — turning off the firewall — the internet was down for 20 hrs, I wasn’t tall enough to see what had happened and luckily our tech was due the next morning and could see the strip that is mounted on top of the rack — there was no excuse for the strip to be powered down.

If I could give ZERO stars I would. They are the worse company to deal with. I dread calling them. As a matter of fact I’m holding now — 14 minutes already! Then once u get them they actually have the nerve to tell u they have to put u in the que lmao! The que meaning for someone else to call u back!!! Really?
Then when someone finally calls u back which is generally DAYS LATER they act like it’s fixed and with weeks the same crap happens again.
I would NEVER NEVER NEVER RECOMMEND them to anyone!!! If my boss didn’t use them I would tell them to go you know what!!! I am a busy person at work and ain’t no one have time to be treated like this!!!
Terrible company

This is the toughest company to do business with I have ever found. They make it impossible to deal with them and every experience is beyond awful. They have hosted my web site for years and used to provide my telephone service. Thank goodness I have a new phone provider. I am also going to switch my web site after over ten years with these idiots. I cannot express my frustration with them. Must be run by engineers who are not allowed to ever talk to customers.