AAA Disposal Service

Customer service at this company is non existent! We moved & I started service with this company at our new house. I paid the first couple months up front then expected to get a bill in the mail when payment was due again. I never recieved a bill or call or anything from this company. Then one day I came home & our container was gone so of course I called to see what was going on. They told me they picked it up bc the bill had not been paid. I informed, the very rude woman who identified herself as «office manager», that i never recieved a bill which is why the bill was not paid. I paid the bill over the phone right then & there with no issue (not like we didn’t have the funds we just never recieved a bill) I then asked when I’d be getting a container. She told me i’d get a container with in the next two weeks. Two weeks came & went I even waited an extra week. still no container. I called back. I got the same woman & the same rude & disrespectful behavior. She looked up the account & told me that it showed we had a container. That theres nothing showing it was ever picked it up (mind you the reason I called in the first place was bc the container disappeared & I WAS TOLD BY THIS WOMAN the reason IT WAS TAKEN was bc the bill had not been paid) I told her we did not have a container & had not now for over a month! She told me they’d have one out in a couple weeks. Nothing ever showed up. I gave up thinking it ever would & I was tired of calling just to be disrespected & treated like garbage so we started putting our trash in our own containers (with the service you can pay extra to use AAA containers or pay less & use your own I WAS PAYING THE EXTRA FEE TO HAVE A CONTAINER but was forced to use my own anyway) Now bc we never got the container WE WERE PAYING FOR & had to used regular store bought containers we got ticketed by the city for having our trash in a container without a lid (I was paying for a container through AAA with a lid & never recieved it) so I called & wanted to see what they were going to do about the situation since due to their lack of communication I received a ticket for $ 400! Once again I got the rude «office manager» which refused to let me speak to the owner or anyone else. She said bc I didn’t pay my bill on time (bc I never got a bill in the mail or a phone call or anything just came home to the container missing & as soon as I was informed the bill was past due i paid the bill & gave them MONTHS to send the container) that it was my fault! I said how is it my fault? At the time the tickets were issued we were current & had been for over 2 months! We should have had containers at that point & bc we did not we recieved tickets so how is that my fault??? She told me they weren’t going to do anything & maybe I should pay my bills on time & called me a bitch! I was appalled! I talk to people on the phone all day everyday & I would never call a client any name let alone a bitch. If it were my company We would have taken responsibility for our mistake, apologized & offered to find a way to make it Right. I truly hope This company goes out of buisness so no one else has to deal with this company or its employees! People have too many things in life to to worry about with out having extras added on! When a service is paid for that service should be provided & if it is not especially when it’s simply due to the companies lack of communication & lack of giving a damn about its customers then they should take responsibility & make it right not only with the customer but with in the company. Go with a different company! AAA might be a couple bucks cheaper than some other companies but that couple bucks IS NOT WORTH IT! With other companies you can Save yourself headaches, frustration, time & money!

Never use AAA Trash Service. They don’t deserve the paying customers they have.
AAA Trash Service is exactly as the name states. A Trashy Service. AAA Trash Service has missed picking up our trash for the second time in two months. When I called to let them know their staff was rude and they offered no solutions to pick up my trash, nor did they offer to prorate my account.
We originally had Mr Trash as our service provider which was bought up by AAA Trash. We had Mr Trash for over 20 years, and they were amazing. If I forgot to roll my trash out to the curb they would walk up to the house and get it. If they missed our trash and I called them they would apologize and promptly send a truck to pick it up that day or the following day.

The customer service hung up on me two times. I was calling to see about my trash containers it has been a month and I still had not received them. I explained to the lady and others numerous times that I was pregnant. I could not keep putting my yeah in my garage due to the smell was so horrific I vomited every time I entered my garage. The last customer service representative told me to use bleach on my bags. I told her no I’m pregnant I can not use bleach I have a high risk pregnancy already bleach would put the baby at more risk. She told me that I would be fine do it anyways she didn’t have an issue. I will never use this service ever again. I would tell anyone to avoid it at all cost.

Will never use them again. I have been being charged for a trash can that I never had. And did not know it until I was talking to my neighbors and they told me there paying the same thing because they are renting there trash can’s. When I called AAA they told me that they would not refund me my money. And acted like they did not care if they lost customers. So If you want a good company and cheaper. Call Briggs. The people there care about there customers and are very considerate.

We were customers for 2 years and moved. Called for new trash can 3 months later no can. No refund on rental of trash can per month. They said when we get can they will refund all the months of rental of can. REALLY… Who does business like this. We went with Defenbaug. Trash Can was there next day… Bet there is no refund either. Updated to come.

We were loyal customers for 10 years and if you read the website they boast about being a «family» owned company. I will tell you that any true «family» owned business that I know place a great deal more value on retaining customers. They missed one pick up and after 2 calls they wouldn’t come back until the next week and then because it wasn’t right on the street the driver– who by the way was right in front of my house– refused to walk less that 10 feet and pick up the trash. They are rude and the driver was making untrue excuses and instead of this company making a customer happy one time they were very rude and left us with 2 weeks of trash and wouldn’t be back until the next week (so 3 weeks with no pick up). I was at work and couldn’t even move the trash if I wanted to. I fortunately found another company that obviously values the business and will be coming to pick up the over 2 weeks of trash we have been left with. Feeling very angry and would recommend looking into a better run company.