LEAPS and Beyond

I am COMPLETELY disappointed in this company and would not recommend them at this point. I always had to initiate contact and sent the SAME paperwork multiple times. I was only ever contacted AFTER 5 pm because the «coordinator» worked from home (what she told me) and was busy with her own children. Because it was after business hours, this made it extremely difficult to call my Insurance Company and my Pediatrician to get the paperwork that we were told was necessary before we could «Move Forward». Once I would get in touch with said people, they assured me that they had already sent the information that was requested. (Making it seem like I was being impatient.) We were given the run around regarding our insurance coverage, our son’s diagnosis and their availability. Meanwhile, she was attempting to schedule my son’s therapies DURING school hours and when I told her it was not possible, she asked if we could change his school schedule. We hadn’t even had the chance to USE this companies SERVICES because they kept dropping the ball on our initial admission. Suffice it to say, just the EXPERIENCE I have had with LEAPS and Beyond is BEYOND unacceptable.